E*TRADEReviews 295

Different circumstances without being paid, but in the end, filed a complaint against them through COUP GATES and I received every penny back.

I never thought I'd see my money again after falling victim to a devious broker scam. The company seemed legitimate at first, but soon vanished with my hard-earned savings. I was devastated and lost hope until I discovered MONEIO RECLAIM. Their team of experts worked tirelessly on my case, navigating the complex world of online fraud with remarkable skill. To my amazement, they successfully recovered every penny I had lost. Their professionalism, determination, and expertise were truly impressive. They turned my nightmare into a success story, proving that there's hope for scam victims. If you've been defrauded, don't hesitate to reach out to them - they're the real deal in fund recovery.

Again, my account value changes prior to next day's open from the higher value I recorded AFTER close the prior day. They refuse to do anything saying their records are correct. They manipulate the values of the call options I have in my portfolio to where upon an option expiring "out of the money", the value lost exceeds the total amount I had even invested. How's it possible to lose more than the original call option investment? You can't possibly lose more in options. But they fandangle their records to show "everything looks correct on our end" BS. I have filed complaints with a few agencies, and they go through the motions and nothing ever gets done about it and they keep getting away with it. They won't stop until my account is bled out. There's money to be made in the markets but it really is one huge scam where the large institutions and investors are favored, leaching from the small investors. It's a big brotherhood and all they get is a slap on the hand saying, "don't do that". I see it stop for a while and then it starts all over again.

Ive applied to upgrade my options over a month ago. Every time i call, i'm told i need to revise a form. I revise the form, and while on the phone with your CS, I have them verify that it is correct. I dont hear anything, so I call back, and am told i need to revise the same form I've revised 2-3 times. They will not let me talk to someone with authority so i can figure out the problem. Your CS sucks! Also, I've noticed that your options pricing is higher than other brokerages. Twice this date I've found I've paid more per option than people on other brokerages. Your CS and program need to revised! I can not get any satisfaction from the options upgrade request made over a month ago, I am paying more per option, as well as paying fees for options. The service is terrible!

The Etrade site broke down 5/13/2024 at aprox. 7:30 a.m. while I was using it and stayed down. I could not trade and lost lots of money on a trade I was just about to enter. I also lost money on trades that I was already in. Inexcusable. I called customer service and they said they are trying to fix it. Trying is not good enough when I'm losing money.

Many times the website is unusable for one reason or another. Today I can't even log on. I never get a status email, nor is it possible to get customer support on the phone. So, basically I don't have access today, period. If it wasn't such a pain, I would have switched brokers long ago.

E'trade's app has a virus and their overall system a major COSTLY glitch - When I try to sell specific Lots, the APP overrides my selected LOT then proceeds to randomly Sell a "First in First Out." When I swap the Lots in the "Gains and Losses" page, E'Trade's system again OVERRIDES my selected Lots and reverses them within a day. It has been confirmed by two associates that reversing the Lot Swaps is a known issue yet they have not fixed the glitch. I have spoken to 2 supervisors and several staff but they're so "swamped" that it's taking them OVER a month to correct the problem. As a result of this glitch, I ended up with a Deferred Loss of approx 9K, then changed to 7k and now it's down to approx 4.5K. Because of this ongoing glitch, I have avoided trading and am constantly taking screenshots of my transactions as a way of documenting the problem. This has costed me a lot of trading hours (aka money), that I am seriously considering moving to Charles S BUT the headache of transfering my account and learning a new system is paralyzing. No major financial institution should have these type of glitches.

NEVER EVER JOIN ETRADE. They made a lot of mistake on 1099, Changing account number for no reason.

Stealing money from transaction, but they refund the money when you fight, be careful for hidden fees, always check your transaction meticulously

It went from the best online platform to trade to the WORSE since it got bought by Morgan Stanley!
If you need to talk with someone FORGET about it. You get placed in a waiting line for 30 to 50 minutes. You end up hanging up, tired of waiting.

For stock plan account: no transparency, no document about fees, no statement after charging. I was tricked into paying 75$ for nothing, and they sold my stocks without permission. The transaction is a disaster. I wasted at least 5 hours on bull$#*!. The representatives on the phone knew nothing about what they were talking about and constantly gave me completely fake or wrong information! In the end, they made me pay for their fault and I had to worry for almost a month and do 4 times transfers to finally get a simple task done. There is also no documentation, and no transfer record for what they charge. I wish to have nothing to do with this company again!

Since being puchased by Stsnlry Morgan service is poor. They have locked all my accounts for over a week. The group doesn't work on weekends. Have had multiple conversations and been told the lock would be release at mid day. Now occurring late fee, due to unable to pay bills and auto pay being rejected.

I arranged a transfer of assets from my ESPP holdings to a charity on November 15th, 2023. In December 2023, I contact customer service TWICE to ask if this transfer was going to make it within the end of the year. I was assured that it would. In January 2024, the transfer still had not completed, and I contacted customer service again to ask what the status was and they again assured me that this transfer would be completed and would indeed be backdated. Now, Feb 2024, I had to contact customer service once again to ask why this has not yet completed and they admitted that they dropped the ball on this and could not back date it since it was too late.

Absolutely ridiculous service. Absolutely ridiculous. Even after half a dozen phone calls to customer service who promised and assured me this would be completed in a timely manner, it did not. This is no way to operate a brokerage let alone a financial institution.

I have been an E-Trader four years. Settled funds & transfers take 3 "business" days, a request for options trading normally takes 1-2 business days to approve, (Fidelity and Schwab - same day), E-Trade just told me 2-4 WEEKS! The folks are polite but the organization is user UN-friendly.

Acct was funded but they put a hold on telling me to call. 30 min call wait time to be told to upload a bank statement. Did that and called back (another 30 minute hold) to be told I needed multiple other documents. Both customer service people were indifferent and couldn't answer any questions. I asked if all this was needed why was it not asked for at the start? I've been trying to make a trade for 2 weeks now and I'm still not there. Going to withdraw my funds and trade elsewhere. For such a name brand company their customer service is abysmal.

I have 4 brokerage accounts i bought hymc for a single dollar in this acount as i knew morgan stanley is a corrupt broker. Hymc went through a reverse split etrade now wants me to pay 75$ to them im not short on the company they just want to charge me 75x my initial investment thinking im stupid. Fidelity moomoo and webull gave me the difference in cash as i did not have enough shares to convert a 1 for 100 split lol etrade intstead thinks its ethical to charge this 75x my account value lol sickening not only will i not accept that i will not pay that and im done with etrade i would strongly recomend staying away from here at all cost if you are a retail investor. Nfa god bless all goid everywhere*

0 Notifications, 0 Phone Calls, noticed a pop up on app to call bank at *******331 to resolve issue. Well you will get 0 help, after numerous phone calls to resolve. They said all they can do is "send an email". I asked if I can get a phone number for the department. They said they don't have one because they don't deal with customers, but not worry "they don't take that long, only a couple of days". RIDICULOUS reply. Then I asked would be it faster to resolve by visiting a branch? Their reply "You could try… but I doubt they would be able to help you". I have 0 access to use my available Checking funds. Which means delays in my bills. STAY FAR FAR AWAY from opening a bank account here. There representatives are fine it's not them, no one has ever been rude to me. It's the banks procedures, it's not their fault they aren't given the tools to be actually helpful. It's like a Call Center… passing on messages. The people who actually handle everything will never speak with you and takes day(s)/or week(s) to resolve. Their complete structure is GARBAGE.

Been calling *******653, spoken to Christopher, Zachary, Jocelyn and still going in circles. I thought my husband losing his dad in Nov.2022 was bad... it was nothing compared to dealing with E-TRADE customer service. We've been going in circles just trying to claim the beneficiary amount. We've been at it for 2 months to no avail. Asked to speak to case manger D. Torres. Told her microphone was not working so she was not taking any calls. Asked for business email. Told it could not be given out. Out for Corporate office numbers, told by Jocelyn she did not know it. What is going on? My husband is sick and tired of dealing with E*Trade. Is there anyone out there that can help?

Customer service is barely reachable (chat was disabled post MS take over), 400 minutes on hold to reach an agent is not uncommon. Further during the recent AVM/AVGO conversion, eTrade caused issues with some employees conversions (stock was elected - cash was paid out instead) and further classified the conversion as dividend resulting in 30% withholding tax for non US Tax residents - other brokers dealing with the conversion informed their customers and had the conversion classified differently not resulting in withholding tax levied. ETrade has yet to address or fix the problem.
In short: stay away if you can