ExpediaReviews 1,613

Expedia.com an average site, although like many sites is too packed with stuff which makes it confusing to find what you want. Contact the site admin directly or contact customer support team through chat or call. If they are available online you will correct solutions for your problem. This site drawback no exchange facilities and low branch only. This company not consider to the customer’s needs and wants. So when you are purchasing the items be careful. They are also not providing offers and discount facilities.

Their "trip insurance" is a joke. I purchased a round-trip ticket for $389 and the insurance in case I needed to make any changes to the trip. The insurance was $28. Not only would I have to pay for the change up front and file a claim through their insurance, the cost of the change would be $359! When I told them that price was ridiculous and asked for a supervisor, they hung up on me. When I contacted them back, I was told I would have to make the change through the airline, U.S. Airways, who quoted me $759 to make the change. Really? When I became upset and, yes, sarcastic, I was hung up on.

Expedia is simply a middleman between you and the airline company, that's all.

There's nothing wrong with expedia until you need to call customer service up. They have arguably one of the worst customer service departments I've ever experienced. Imagine being out on hold for over an hour whilst you're in a foreign country, and racking up over 50 USDs, only to be hanged up on. Because of their unwillingness to invest in decent customer service, and my previous bad experiences with online travel agents, I've made the decision now to only use their services as a search engine to find out which airlines offer the most competitive deals, and then I go directly to the airlines website to purchase tickets. They have better customer service departments that qctually care about their customers, and don't have these massive eaiting cues.

Every single time I travel with a booking thru Expedia, it has been a bad experience. In fact, it is SO bad that I plan to pay off my balance and cut up my card.

I spent over 2 hours with them on the phone and they would keep dropping the call only to find that when I printed out my travel itenirary THEY HAD BOOKED ME INTO THE WRONG CITY! So, the I have to spend another 2 hours right before I was getting ready to leave the country for almost a month… They kept transferring me to different people, who I had to give THE EXACT INFORMATION about my trip and what was the problem is (why doesn't the first person I speak to start a file so the other agents have the information right in front of them?) and on and on on, ad nauseam. The people they have working there are dumb as rocks.

It was s completely unsatisfactory… and I am even having trouble with them AFTER my trip is over. OMGawd! Never again will I use Expedia for ANYTHING!

I used Expedia's unpublished hotel deal. You get a price and a hotel star rating and an area of town before booking your hotel reservation. My deal today was 3 Star hotel for $54/night in (North) Fort Collins, CO. After paying I am booked in a Best Western that has only a 2 1/2 star rating and is located on a very busy, freeway type street in an industrial area of Fort Collins with a trailer park right next to it. If I had booked this hotel without the unpublished deal, I would have payed $70 a night. I called Expedia and told them that I was promised a 3 star hotel and got a 2 1/2 star hotel. Expedia offered me a $25 off coupon (to be used within a year) for my next hotel reservation. I really wanted to cancel the reservation because they made the mistake, but they said that the unpublished deals are none-refundable and cannot be changed even though I believe giving me less than promised is fraud. In the end I accepted a $50 off coupon (to be used within a year) for my next hotel reservation on Expedia.com. I will still have to stay in the ok hotel in an industrial area with a trailer park next to the hotel or blow off $187.

Ah, Expedia. They are my go-to travel site. I have been to others but so far, Expedia hasn't let me down except a few mix ups.

I travel very frequently. I also have a standard of hotels I stay at. So I look on the actual hotels website before I do any booking through a third party site, such as Expedia. I've noticed Expedia is lacking some details for some hotels and I have had a couple experiences that pissed me off. But each time I got all my money back and was helped by the reps in a professional and nice manner.

The prices are really good the majority of the time, and since I'm a member I get certain discounts, etc. I look on other sites and usually it's not much different in price. So, I trust Expedia and go for it.

I recommend Expedia over several other travel sites. By far.

I've used Expedia several times to book flights, hotels, and rental cars. I have been happy with the prices listed at this site and customer service.

On one occasion, I had an issue, for which I had to call customer service. They resolved my issue to my satisfaction, but communication could have used some improvement.

Another time, I had to make changes to my arrangements, which was done promptly and there wasn't any fees that other companies impose.

Overall I've been happy with Expedia.

Based on my personal experience, I think expedia deserves a 2.5 but I feel like rounding down. For 1/2 successful bookings. The first time booking a trip to New Orleans, things went smoothly. I did not use my own credit card but I believe they charge the hotel amount as soon as you place an order if you're booking an entire package (flight + hotel). I hate that there are TONS of random ads for random tourist events/attractions that you have to scroll through and try not to accidentally click PLUS the other ads for add-ons for your flight that you don't really want but it's not overtly confusing, more so annoying.
The second time I had to let someone else book the trip, their site flaked out and gave server errors. It was annoying because the trip was booked by a school, where the person doing it didn't have limitless time trying to refresh the page, create an account to submit and/or both. We ended up giving up and just going with Southwest for the flight and doing the hotel separately. The worst part was entering 2 different people's information and having the site flake out. Really irritating and time consuming.