Express ScriptsReviews 312

Express Scripts do not care about a customers needs. Traveling out of town and forgot my meds. Express scipts would not help me get meds from a local pharmacy. Wanted to penalize me because I just had the med filled last month. I only need enough to get me through the week (4 tablets - 1 per day). Instead, they wanted to charge me an unreasonable cost for it. They are ok with leaving me stranded out of state from home without a medicine that is crucial to my heath.

This is the most terrible company I have ever worked for. I have been here since February 2018 and can tell you if you have a choice of your pharmacy benefit manager, do NOT choose this place. I have never met a company with such low morals. I get penalized for trying to help patients and actually put in an effort to get them what they need. Its completely unethical and unintelligent for a place that gives a 3 week training course and suddenly were supposed to decide which medications are relevant for a patient over a doctors order and experience. I hope as a mother that they never have to experience being told no to even LIFE saving medicines because the questions for authorization were answered "incorrectly." I can assure if you have ever had the pleasure of receiving me as your authorization rep, you were not disappointed because unlike most of the people in this company I am not cold hearted. I will go out of my way to help any patient and rest assured it is NOT for this $#*!ing companies benefit. I cannot stand by while I have a husband, wife, child, elder or any person crying or screaming calling just to get what they need. I am so sorry for you recipients of this company, but if you ever have the pleasure my name is Nicole and I will go to any lengths to help you, express scripts you can $#*!ing fire me if you want I don't care anymore.

This is THE last time I give Express Scripts a chance. I paid for my meds on Aug 5th, got one prescription 3 days later. The second one still isn't here. The pharmacist yesterday said it was mailed out on Aug 21st. So today I called them back, it seems my pills are lost somewhere in Texas. Express Scripts gave me the routing # and more or less washed their hands of the whole problem. It's up to ME to call and find out where my pills are. WTF is up with that?

Was charged a copay I was not informed of when making my order (that was previously covered in full)... until I recieved two automated calls that sounded like a scam from a number that did not show up when searched for on google. When I finally had time to call I was told I did indeed owe money and it had been 2 months and at a total of 90 days my debt would be sent to a collection agency.

Matter was not helped with I asked for a full name or ID from the representative and was told that she could only give the first letter of her last name and did not have an ID #. Twenty minutes later talking to a manager (as I was having a hard time paying online and did not fill comfortable giving my card information to someone without a full last name or ID#) and wait wait WAIT everyone has an ID# according to the manager...

Will never return to express-scripts and if ever brought up will discourage their use. DO NOT recommend express scripts under any circumstances.

EXPRESS SCRIPTS!
I was sent the incorrect medication, Called to return it. Was told Return Envelope on its way just send it back then follow up with a call to make sure we credit your account... Yes thats correct I have to call... Fast Forward 4 weeks to Today. I call looking for said Return Envelope, Sorry sir we dont show a request for a return. Todays Call was with Erika. Do you want to return or to dispose of the medication. Whats the difference? Return you might get a refund, If we approve, Dispose is no refund Oh Ok. What are the terms of the Dispose option... I dont know she says I will have to trandfer you to the Disposal Department... Really? We wil get back to you if we decide to approve the return. Do they have a drug for Bad Customer Service. Oh and one last thing, they ask if you can stay on the line for a quick survey... That's only if you havd a Lovely Experence... I was cut off...

We have had many problems with Express Scripts in the past. They take at least 3 to 4 weeks to send out a prescription, so we are always in the position of paying ridiculously expensive expedited shipment charges. Furthermore, I have NEVER received my sleeping pill from them even though they say they have mailed it. I believe someone within Express Scripts steals controlled substances.

Our latest debacle with this company is that they told us we could no longer fill our prescriptions at Kroger, that Kroger was no longer in our plan. I contacted our company and this is not true. I called Express Scripts again and spoke with a different customer service rep who said that Kroger is in our plan, but if we use them instead of using Walgreen's or Express Scripts, we will incur a severe penalty.

I insisted on speaking with a supervisor. I told the supervisor I wanted a cost analysis of the cost to us of filling our prescriptions at Kroger versus Walgreen's. I already knew that every one of our prescriptions is cheaper at Kroger than at Walgreen's. At that point, the supervisor acquiesced and admitted that we could use Kroger without any penalty.

Obviously, Express Scripts makes a greater profit if the customer uses Walgreen's or Express Scripts instead of Kroger. The supervisor denied that his underlings were told to try to make customers use the retail outlets that are more profitable to Express Scripts, but I don't believe it. I told him the problem is one of the following: 1) Employees are told to shift customers to retail outlets that are more profitable for Express Scripts, which is dishonest; or 2) The employees of Express Scripts are very poorly trained and don't understand the prescription policies they enforce. Either explanation is a bad reflection on Express Scripts.

This is one of the worst companies I have ever dealt with. If you must deal with them, insist on speaking with supervisors only.

I wish I had another option for my prescription plan. I take a class 2 medication prescribed by my doctor for the past 5 years. Every year prior to this year, the medicine is renewed without a problem. This year, the appeal process is awful, almost as if they don't want to provide the coverage I pay for.

The first part of the renewal was denied because of a trick question. The second part of the renewal was denied because the medical records submitted with the first request was not forwarded.

I am now in the External Audit review. I have been without my medicine for over 30 days.

Express Scripts DOES NOT CARE ABOUT YOU.

My MD ordered one pill a day for 90 days. They sent 18 and charged about $50.
I call and they tell me my MD has to give authorization for more than 18. I call my MD twice a week for 3 weeks and nothing... his bad.
Now my General Practitioner says he'll be glad to take care of it and does! The good guy!
I call Express Scripts to ask that they not send partial orders. And let me know if there is a problem. Sound logical?
When I called a recording asks to stay on the line for a satisfaction review; that didn't happen maybe since I got switched between three people.
The first person told me what the prescription department told her as to why my request is not possible. So I asked to talk to prescriptions. At Prescriptions I was lectured on the process of getting Physician authorization and tells me that I should call my doctor and have him call their 866 line. I ask why doesn't the pharmacy take care of that... this gets her flustered and I'm told I'm interrupting... that's been explained to me several times but I finally sat quietly and let her finish the process speech and am told that the customer is responsible for knowing this and how much of an order has to be authorized. Really? BUT I am only requesting that they don't ship an order until the process is complete and there is no problem. What I asked for when I got on the line with her to begin with and finally I get her to understand this and I'm transferred to "Customer Service". I thought I'd started there. But okay. With less difficulty I explain what happened and what I want done to prevent it in the future. SO, a hold is put on the order until the full order is approved. Praise the gods! And I'm still out $50 for the first time they did it to me plus $50 when I actually get a full order. Am I a happy camper? Sorry, I think it's beer o'clock.

I am on a call with Express Scripts... 40+ minutes. Started with co-pay assistance who said my co-pay assistance was confirmed and sent me to scheduling to ship the medication. Scheduling had me sit on hold for 20+ minutes and said they needed to send me to someone else. She said there was no copay assistance information on my account and sent me back to co-pay assistance again. Disjointed, disjointed, disjointed. It has now been 50 minutes and my prescription is still not straightened out. How can one customer having to speak to 5 different people for over 50 minutes save money? This is expensive overhead that is added to the cost of everything else. They desperately need to reorganize so the right and left hand speak to one another. This is not my first horrible experience with them. I have had years of it. I do not understand why our HR department continues to sign with them. DREAD having to deal with them.

My husband is a diabetic and needs his supplies to survive. When we first got Express-Scripts, they took about 2 weeks to deliver my husbands insulin. What I was told was I'm sorry for the inconvience. He had run out and we had to go to the doctors to pick up a vial. Recently, hehad went on a new pump. Only to find out they don't cover his test strips. Does anyone know how much they are? If no one knows, they also charge a dispense fee on every medication you get from them. We had to get a start pack for the pump and could have gotten it at a local pharmacy, only to be told by the local one, they do not carry it. So, we had to order it from Express-Scripts. They charged $146.94 instead of what the local pharmacy would have, $75.00. ES response? We charge 20% of the total cost. Seriously? Why wouldn't the presciptions be the same price? It isn't a 3 month supply! IT was a starter kit! My husband gets this horrible insurance through work and we DO NOT LIKE them! Horrible service! If we could go elsewhere, we would! STAY AWAY FROM THEM IF YOU CAN!

I wish I found this before signing up for their service. I have been a customer for 4 months and I'm canceling today. I mailed in a perscription and they got the dosage wrong, they got the refills wrong and used a doctors authorization that was not the doctor who filled the script. And since it was a controlled medication they won't fill it, correct their mistake, or mail back my prescription. What they did with the authorization is illegal and they should be held accountable. Don't use this company. Buyer beware.

I have lived insurance free for over 10 years. So when I ended up married and with insurance, my eyes were opened to a completely different world. I was being told that "I had to have my medication fill thru the mail", and no I don't. I want to see the hands that are touching the pills that I am going to consume. I want to judge how competent those hands are. If they want to punish me by making me pay more money, so? I lived with out insurance for over 10 years? Big deal. But there happens to be one medication, that I haven't found a work around for, yet, express-scripts insists that I must keep a credit card on file with me for me to be able to get the medication. They will not allow me to go elsewhere to get it. They will not send me an invoice. They want to bill my credit card when they feel like it. I don't permit that kind of activity with any of my credit cards or checking accounts. Demanding that I have a credit card on file to get my drugs. Refusing to send an invoice to my email account. I can't trust their business practices.