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Eyebuydirect Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality of its glasses, user-friendly website, and competitive pricing. Many appreciate the timely delivery and innovative features that enhance the shopping experience. However, concerns arise regarding customer service, particularly during order delays and the lack of immediate support options. Some customers have reported frustrations with prescription accuracy and issues related to shipping logistics. Overall, while the company is recognized for its stylish frames and affordability, improvements in customer support and communication could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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The ordering was easy, and they kept me updated throughout the whole process, from ordering to delivery. The glasses fit very well, and are comfortable to wear
It was nice to try on before purchase. I have had them for a few weeks and they are a bit tight. Sucking it up for now, but I am wondering how to adjust.
Will be able to answer better after glasses arrive :)
Canada Post lost my original order. EyeBuyDircet replaced the order immediately. These are my first bifocals (progressive) and they are great. I highly recommend getting yours glasses at EyeBuyDirect. Customer service is phenomenal. Prices are great. What more could you ask for.
Great selection and prices for progressives! Don't think i could buy anywhere else now. Unfortunately they were off a little so had to return them for exchange. Waiting on the new pair!
I could not use the promo code that I was texted which was extremely frustrating, but eventually found a code in my account.
Fast delivering and my eyeglasses are very comfortable too. And I'll keep ordering my eyeglasses for myself and my family.
The polorizing technology is amazing! As soon as It detects uv it's instantly tinted. It's cool. The glasses overall are nice to!
It's easy to navigate and find what you are looking for through the filter option
Experience was easy enough - this was a return, as the original pair did not fit well. Chat was very helpful in helping me find a new pair that fit, and then process the order.
Sometimes the try on feature - the colours of the glasses don't look like they should
The quality of the frames and lenses really surprised me even though my daughter had already bought 3 pair and loved them. I received them in less than 2 weeks. I would recommend EYEbuyDirect to anyone. I'm waiting for my next pair to arrive early this week. A friend of mine got new glasses for over 900$
I could get 9 pair and get change back from EYEbuyDirect
After researching 5 online websites searching for best value and price, I chose Eyebuydirect. Was surprised by the price of 2 pairs of progressive eyewear compared to other websites thanks to a discount code for first time users.
Great selection, safe, secure site. Price is amazing compared to other sites
Great product, got here in good timing. Only thing is I did order gold frame and received silver instead. Not a big deal, overall happy with what I purchased
Loved my glasses so much, that I ordered a second pair! My favorite parts of the glasses is the shape and colour of the frame.
The prescription wasn't applied on all parts of the lens. It's only effective on the lower part but gets blurry when my eyes are on the middle-upper parts of the lens.
This is my second time ordering from the company. Very happy with my first purchase. Good quality and service.
Having a hard time finding lenses I like. Looking for more fashionable lens.
Website was user friendly and easy to follow. Prices were great and speed was faster than expected
J ai reçue mes lunettes très rapidement.
Je voie très bien, le prix vs la qualité jaime mieux commander ici que d aller en boutique avec leurs prix beaucoup trop cher
Cela a bien ete, j aime bien. Cependant lorsque j'ai téléphoné personne ne parlait français et je voulais faire changer le nom de facturation et le nom du shipping et ça n'a pas été fait correctement
Easy ordering, but I forgot to add my discount code. I sent a message and they added the discount asap. The glasses were surprisingly good quality & my husband loved them. I will be ordering again.
Website very easy to use. Thanks. My glasses are very comfortable. I'm haven't ha to get anything adjusted. I got transitions on these glasses and I'm so happy the way they work. They just seem to darken and lighten perfectly when I need them to. I haven't had anything like this since I used polarized lenses back in the day and I hated those. I couldn't be happier with my new glasses. Thanks.
Love the glasses i have received. Great deal on the Canadian site.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members