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Contact Lens King Reviews Summary
Contact Lens King has a rating of 3.7 stars from 2,796 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Contact Lens King most frequently mention customer service, fast delivery and great prices. Contact Lens King ranks 6th among Contact Lenses sites.
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Hello, I have ordered and paid additional for USPS priority shipment, HOWEVER I have still NOT received the order
And customer service has NO answer. I would like to cancel the order and get a full refund.
Thanks Jigar
Ordered from Contact Lens King in past and had no problems. Added a processing fee now which is very weak. Show total cost up front and say "dont charge processing fees like our competitors" and you will win every day. OptiContacts does the same thing and I will never buy from them. Total cost is what we care about on a commodity like this. Everything else is about price and expected service. Trying to be constructive here.
Brian, thanks for sharing your feedback. As you read on our website, the processing fee is an industry standard associated with the sales cost of the item. However, we do our best to remain competitive.
Great pricing clear info. New customer will come back to 1800 contacts wouldn't help me out with Low prices anymore so I took my business here and it was well worth it
HI. Thank you for your order and taking the time to leave a review! We appreciate your business and look forward to serving you in the future.
Ordered lenses in the plus range and negative power was sent these are useless to me and they offered to cover shipping cost for the replacement so I'm out $360.00 and they say oh sorry that's all we can do sorry about your luck do not order from them any issues and your screwed out of your money
HI. I do sincerely apologize there were issues with your order. Upon review, I see you placed the order after business hours. During the ordering process, the patient details page, there is a popup that is displayed stating that it is not required to provide a hard copy of your prescription since you are a Canadian residence and to please ensure all information you have entered in your cart is accurate. Since Canada does not see contact lenses as a medical device as we do in the US, there is no verification process and it is up to the consumer to enter the correct prescription. Once the order is placed we send you an order confirmation for review. We sent the items as entered online during the placement of the online order. In the terms and conditions, which must be agreed upon prior to submitting your order, states our return policy. Which states, we are unable to take back any opened boxes on used contacts since they are considered a medical device here in the US. When errors occur on our end, we immediately rectify the situation by sending replacements unfortunately, in this case the prescription was entered incorrectly during the placement of the online order. As we completely understand mistakes can happen, we are willing to work with you and provide additional discounts or free shipping. I apologize for the inconvenience caused.
I had an extremely disappointing experience with Contact Lens King and will never do business with them again. For years, they fulfilled my contact lens orders without issue, even with an expired prescription. Then suddenly, they refused to process my order, citing the same expired prescription they had ignored since 2022.
What made the situation worse was their complete lack of communication. Not once during those two years did they notify me that my prescription needed updating. This inconsistency left me scrambling to secure a new prescription when they abruptly denied my order. To make matters worse, customer service was dismissive, rude, and offered no solution to help me in this urgent situation.
Thankfully, I went to VisionWorks, where I received excellent service, a new prescription, and my contact lenses promptly. I cannot say the same for Contact Lens King. Their poor communication, inconsistent enforcement of policies, and horrible customer service made it clear that they do not value their customers.
I would strongly recommend avoiding this company. Save yourself the frustration and take your business to a more reliable provider like VisionWorks or other reputable optical retailers.
HI. I do apologize for your frustration. Our records indicate that during your last order, it was advised that your prescription expired and we would require an updated on for the next order giving you plenty of time to renew your prescription. I apologize again for the inconvenience however, our team was following the notes that were previously discussed with you.
Contact lens have been very helpful and giving me the best price and sometimes a discount. Don:t like the shipping charge for such a small box and the other charge.
Hi. Thank you for ordering with us and taking the time to leave a review! We appreciate your business and look forward to serving you in the future.
This website design is fantastic, it is so easy to navigate around, plus there's always a discount available whenever I place an order, so I really value the generosity of this store.
The delivery of my lenses was prompt and efficient. I placed an order for contacts on Friday and received them on Tuesday, which was impressive for standard shipping. Moreover, I have ordered three times so far and they delivered exactly what I had ordered without any issues or mashups.
HI Si. Thank you for ordering with us and taking the time to leave a review! We appreciate your business and look forward to serving you in the future.
I recently tried out these contact lenses for my eyes, and I'm extremely satisfied with the results! The comfort level is exceptional, I barely feel them in my eyes throughout the day. Not only do they correct my vision perfectly, but they also provide excellent clarity and sharpness. The ease of use and hassle-free maintenance make them ideal for my busy lifestyle. I've experienced no irritation or dryness, even after long hours of wear. Plus, the packaging is convenient and hygienic, ensuring each lens is fresh and ready to use. Overall, these contact lenses have exceeded my expectations, and I highly recommend them to anyone seeking reliable vision correction with maximum comfort.
Hi Nikita! Thank you for ordering with us and taking the time to leave a review! We appreciate your business and look forward to serving you in the future!
An efficient and reliable source of contact lenses.
HI David. Thank you for ordering with Contact Lens King and for the review! We appreciate your business and look forward to serving you in the future.
Had a glitch re-ordering and was able to speak to a real person. She solved issue quickly and conveniently.
Very easy to reorder despite my change from working to retired and the concomitant alterations in my profile i. E. phone and email.
On time comfortable long lasting lens. Will order through them again
HI! Thank you for ordering with Contact Lens King and for the review! We appreciate your business and look forward to serving you in the future.
Price is low but be advised they do not stand behind delivery. When my latest order didn't arrive, they sent me UPS tracking number and said I was on my own to investigate with them. I have order over $3k over past two years for the family and will never order from them again.
HI. Upon looking into the order in question, our records show when you first called to advise you did not receive your package our team opened an investigation with UPS as that is our policy. Unfortunately, UPS closed the investigation due to showing proof it was delivered and signed for at your address. Due to this information, we are unable to reopen the investigation as they would come back with the same result. We have kindly asked you to follow up with UPS if you feel that conclusion was incorrect. We are happy to provide all proof and documentation for your records. I apologize for the inconvenience but we have opened a claim on your behalf but it has now been closed due to proof of delivery by UPS. We do our best to help our customers with delivery issues however, when claims are closed and proof has been given to us by the carrier it is unfortunately up to the customer to reopen any claims.
Always fast and always competitively priced…………………..
HI Douglas. Thank you for ordering with Contact Lens King and for the review! We appreciate your business and look forward to serving you in the future.
Sometimes the contact doesn't fit well but that is not your fault.
HI Susan. Thank you for ordering with Contact Lens King and for the review! We appreciate your business and look forward to serving you in the future.
Ordering was easy and convenient. Product was as desired.
HI Jon! Thank you for ordering with Contact Lens King and for the review! We appreciate your business and look forward to serving you in the future.
Website is a little clunky
Paid for 2 day shipping… received package after 9 days… ridiculous! Rip off!
HI Michael. Upon looking into you order history, our records show your order was placed on 7/24 where you asked us to fax the doctor for the prescription verification. Federal Law states we have to give your doctors 8 business hours to respond until we can fill the order as entered online. On 7/25 we were able to process your order however, stated on our website for your product: orders normally ship within 1-2 business days due to us having to order your specialty lens. When you selected expedited shipping, a popup is displayed explaining shipping states when your order is verified and when we have the product in stock. It also explains expedited shipping is for week day delivery only. You are required to click "ok" before moving on to the next screen. We received your product on 7/27 which is the day we shipped out. Your 2 day delivery then started, for week day only, which per tracking shows it was delivered within that time frame on Monday, July 31st.
I have ordered from Contact Lens King in the past and the company has great communication & great products
HI Tonya! Thank you for ordering with Contact Lens King and for the review! We appreciate your business and look forward to serving you in the future.
Good products at a good price and the delivery is on time!
HI Ana. Thank you for ordering with Contact Lens King and for the review! We appreciate your business and look forward to serving you in the future.
If I pay for overnight I expect to know immediately if something is not in stock not days or weeks late.
HI Benjamin. Thank you for ordering with Contact Lens King. It does state on our website all products availability, please refer to each products page for details. If you would like to be sure we do have them, please contact customer service and they would be happy to check the warehouse. Upon looking into your order history, our records show the credit card was decline which delayed us shipping out the product. We appreciate your business and look forward to serving you in the future.
Ok i got what I needed good good good very very good
HI Ilona. Thank you for ordering with Contact Lens King and for the review! We appreciate your business and look forward to serving you in the future.
The delivery was delayed. One of the lenses is of poor quality. It does not stick and tends to pop out while the other one is really of amazing quality.
HI Durjoy. Thank you for ordering with Contact Lens King. Upon looking into your order, I see we shipped on 6/6 and per Canada Post it was delivered on 6/8 which is a quick delivery as standard is 2-4 business days. As an authorized retailer we order directly from the manufacturer and receive all products factory sealed. If you do come across any defectives please contact customer service directly at the time of the occurrence and we would be happy to assist you. We appreciate your business and look forward to serving you in the future.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
HI. I do sincerely apology for the delay in delivery from USPS. Upon review, I do see you spoke with our customer service supervisor via phone who kindly explained there was a delay with the carrier which unfortunately is out of our control. Per notes in your account, I see it was agreed upon that you would be reimbursed the difference from your expediated shipping and our standard rate. If you emailed customer service team over the weekend, please kindly note that we are not open on the weekends and Monday was a Holiday. We are responding to emails in the order they were received as quickly as we can. I apologize for the inconvenience. Upon tracking your order, USPS has updated their tracking and shows it is out for delivery today.