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FacebookReviews 1,686

2.1

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Facebook Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, particularly concerning issues of safety, privacy, and inadequate support. Many users express frustration with the prevalence of scams and poor content moderation on the platform, while others highlight a sense of disconnection from the community due to outdated features and algorithms. Conversely, a small number of reviews commend the quality of specific services offered, indicating that some aspects of the company's offerings have potential. Overall, the feedback reveals a pressing need for improved customer service, transparency, and a more secure user experience to regain trust.

This summary is generated by AI, based on text from customer reviews

service
432
value
394
shipping
256
returns
241
quality
365
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Michigan
3 reviews
2 helpful votes
Follow John H.
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I have been on facebook almost 3 years and haven't had a single site related issue. I've found long lost friends and have met new ones. There are plenty "In my opinion" plenty of security settings for you to choose from and "again" I haven't had a site problem or security issue since I've joined and I haven't heard any issues from friends or family members on facebook either. GOOD SITE :)

Date of experience: June 23, 2011
Massachusetts
10 reviews
49 helpful votes
Follow Josh R.
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Why I am giving Facebook a "meh" review? Sure, it offers a world of social networking possibility, but at what cost? Everything you post on Facebook belongs to Facebook, and Mark Zuckerberg has made it clear that he doesn't believe in privacy. Facebook isn't a free service; we get it in exchange for giving up our personal information. Facebook is worth billions of dollars precisely because of this information. And every time they introduce a new feature, they automatically opt-in all their users. Facebook doesn't care about your privacy.

Date of experience: June 14, 2011
Colorado
2 reviews
12 helpful votes
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Face Book, whats' to tell, they are about the most idiotic sites ever. I only get on my site when someone says they want to chat there. Other than that, it sucks...! Need I say more? If they would stop trying to improve it so much and keep those GD wet behind the ears, young punk owners away from their computers it might have a "HOLY $#*!" chance.

Date of experience: June 12, 2011
Slovenia
9 reviews
50 helpful votes
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First of all
June 10, 2011

First of all - why should anyone want to meet with friends online, if he/she can have soo much more fun with them offline? But that's a matter of personal choice, of course.
I would like to stress one of the most important flaws of FB (which is a flaw of any social network as well), and that is a lack of privacy.
They don't respect it, they misuse your personal data, they sell them, rent them, target you with 1k of spams, etc., etc.
Remember - FB is not a charity, but a business. And as such, it's value lies in it's user base, e.g. member info. That's why they don't care much of your privacy concerns, but they care only about the mighty $$$.
So, my advice is - don't go on FB, but meet friends in a bar, club, or anywhere else.
But if you do go to FB, make sure to use the disposable email address.

Date of experience: June 10, 2011
New York
7 reviews
20 helpful votes
Follow Steve S.
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There is no doubt in it that facebook.com is the largest social media website. An excellent site with all features an advanced social media website should have..

Date of experience: June 8, 2011
Kentucky
6 reviews
68 helpful votes
Follow Caitlin M.
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Facebook is no doubt a good way to keep in touch with friends and family. There are plenty of fun and addicting games on Facebook, some that are maybe even to addicting. While there are several good things that come out of Facebook there are also several bad things. Their security seems to have become rather lacking over the past year. Facebook makes it easy for bullies to attack their victims online. Many of the games on Facebook often either don't work or go through frequent and obnoxious upgrades that are not necessary or have other problems. And there are of course other problems that comes with just about any social networking site including sexual predators, online fishers who look to steal information people put online, viruses, scams, etc.

Date of experience: June 5, 2011
GB
1 review
1 helpful vote
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What would you do if you win $ 173,000.00 during free sins in the new slots " dragon jewels" & lose connection to server when you reconnect it doesn't recognize your play in free spins, & you start all over again? Having to place bets, with no wins?

Date of experience: June 4, 2011
Utah
3 reviews
9 helpful votes
Follow Cinique L.
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The site changes its policy a lot, and there have been cosmetic changes to the site that I've heard friends complain about.

I've never had a problem with these things. The apps can be extremely annoying, because there are so many that seem like a complete waste of time. It would be great if there was some sort of filter.

The site is set up with the idea of connecting you to people you already know, and I jokingly refer to it as "the anti-social network". You can only make a small number of friend requests in a day (while facebook will still make friend add suggestions to you).

Possibly the number one worst thing about facebook (and definitely why I dislike it so much) is how disconnected the support team is. There's no HUD that tells you how many friend requests or pokes you can send in a day, but if you go over that number too many times, you could get your profile deleted, and although you can write the support team, the reply will sound like a bot and basically say "sorry, we can't help you".

I've had my profile deleted twice: once for sending too many messages (via facebook mobile), once for an unknown reason, without warning. I know friends who have had the same experience.

Date of experience: June 3, 2011
Minnesota
4 reviews
6 helpful votes
Follow Justin S.
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How can you NOT like facebook? Everybody uses it. Great way to communicate with friends, family and long lost connections! Great for businesses and the everyday joe of all ages!

Date of experience: May 30, 2011
GB
1 review
1 helpful vote
Follow David L.
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I have previously received emails "from" people inviting me to look at their photos by joining facebook.
Their internet address is in my yahoo address book which, means I am also in their address book.
I didn't really take any notice but today I checked where this email came from.
The name was a business person I know and work with. However, the internet address was "invite+*******@facebookmail.com".
This email I believe is illegally as, it is using the name of a person frauduelently to request that this person has requested I join facebook.
This leads me to question what information they are collecting about me without my permision and, therefore they could use/steal any business information I shared with my colleagues via email.
I look forward to your reply.
J. David Logan

Date of experience: May 30, 2011
GB
3 reviews
15 helpful votes
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Just opened an account and so far its pretty good. Will follow up in a few weeks.

Date of experience: May 26, 2011
Tennessee
1 review
2 helpful votes
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More interested in the games. Don't feel that the site protects us enough from predators out to spread viruses... facebook should stop allowing ur info to be shared. So be very careful there... can meet interesting people there however!

Date of experience: May 25, 2011
Sri Lanka
26 reviews
54 helpful votes
Follow Sharma S.
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Each and every online users have facebook profiles. Nowadays online / offline business peoples and companies using fan-pages, groups to promote their business online. This is a Great Social media platform to all biz peoples.

Date of experience: May 20, 2011
New Hampshire
3 reviews
8 helpful votes
Follow Sally S.
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This is a great game that costs you nothing to play unless you want to buy more "gold". It is part of the Facebook Games and you must have a facebook page to play but it is well worth the effort of signing up for facebook if you haven't already!

It is a threefold experience in that you try and find objects "hidden" in scenes, try to fix paradoxes (which is that two pictures are not alike and you have to find the missing articles) and you plan an elaborate Garden with the "winnings" you have earned. Fun, good brain exercises and a chance to be creative and all without messy popups, begging for money, or other annoying things other sites seem to have to have if for free. The graphics are really nice and the music is soothing, check it out. It helps to have a few friends play also as they can help you in your "quests".

Date of experience: May 17, 2011
Minnesota
6 reviews
36 helpful votes
Follow Julimar C.
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I would not say that I don't recommend Facebook, but I also wouldn't recommend it either. Admittedly, I like Facebook in the sense I would like any social network: the ability to contact people who I sadly cannot keep in touch with in any other way. Sadly, Facebook does have all these issues with protecting users' information. Just recently I noticed that if you want to use a secure connection, you have to enable it in your settings. Why can't it be done automatically? Facebook is losing my trust. They just seem to do things in the blink of an eye - many times have I found that suddenly Facebook changed (for the worse), and I have to start figuring everything out. I would say, if you want to stay in FB, be careful, avoid all those scams that will come across, and take care of your privacy. Use the strictest settings possible, and please, be careful with the personal information you reveal. Personally, if most of my friends and family members would switch to another social network (or even better, emails, calls, letters), I would probably leave Facebook in a heartbeat. It does not feel like they care about their users anymore.

Date of experience: May 15, 2011
Tennessee
4 reviews
16 helpful votes
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While I enjoy Facebook, I find it extremely annoying how every time you try to do something it seems like there is always an error or something causing you to have to come back later. Ive had problems with facebook, external apps, posting comments, etc. As a web designer I look at sites like facebook and I see the problems and I wonder how on earth a company that large could possibly ever let a new feature go live without knowing the kinks are worked out, I wish they would stop adding new features and fix those they have already.

Date of experience: May 12, 2011
Washington
3 reviews
29 helpful votes
Follow Jonnie S.
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I have loved fb from the minute I signed up. I have never gotten a virus or malware from fb, and i connect with everyone I know.

Date of experience: May 10, 2011
GB
9 reviews
50 helpful votes
Follow Paul M.
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If common sense is used then great for staying in touch with friends. There are lots of viruses, web browser exploits and other scams if you're not careful also has a ridiculously vague privacy policy!

Date of experience: May 6, 2011
Indiana
7 reviews
22 helpful votes
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Everyone seems to have a love/hate relationship with the old fb. Great for keeping connections or creating new ones. Of course it's a bit creepy and annoying at times.

Date of experience: April 24, 2011
Canada
1 review
3 helpful votes
Follow Christy P.
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The owner of this website has been stalking me and slandering me. I need to do something about it because I can't handle it alone anymore.

Date of experience: April 12, 2011

From the business

Create an account or log into Facebook. Connect with friends, family and other people you know. Share photos and videos, send messages and get updates.


facebook.com
Founded in 2004
Menlo Park, CA
+538