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The company's reputation is significantly marred by a consistent pattern of customer dissatisfaction, primarily due to poor product quality and unreliable service. Many customers report receiving items that do not match online descriptions, including issues with sizing, materials, and overall craftsmanship. Additionally, the customer service approach is frequently criticized, with complaints about unresponsive support, difficulties in processing returns, and inadequate resolutions for issues. On a rare positive note, some customers express satisfaction with specific products and timely deliveries, but these instances are overshadowed by the prevalent negative experiences. Overall, a lack of transparency and accountability appears to be a central concern among customers.
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I bought a dress from FashionMia 7 years ago. It took a month to arrive, even with "expedited" shipping, customer service was extremely hard to get ahold of and no help, and when it finally did arrive it was nothing like the photo. It was far too small, and the quality was horrible. The neckline by the zipper was off, and the neckline also was nothing like the picture. When I tried to post a negative review on their website, even with pictures as proof to show what I was talking about, it was deleted. I don't trust the reviews on the website because they are obviously trying to hide the negative reviews so it looks like everyone likes their stuff. I'm including pictures if what it looked like in the photo on their website vs what I actually received.
These FashionMia people are thieves. What you order is not what you receive, and they do not care as long as they have taken your money. Do not give them your money, please. I contacted them to complain about the trash that they sent me. They told me that I received what I ordered... that I may have been attracted by their photo-shopped pictures, but they sent me what I ordered. I still have this garbage in my house. I asked if I can send it back, they gave me a USA address and told me that it will cost me more money to return the product, that I would better stay with it. They are thieves.
I had the misfortunate experience of making a sizeable purchase, not being able to get ANY of the items purchased on, returned all products for refund and 4 years later, have never received my refund. I used my credit card. Had I used PayPal, I would have received my money back. But because I used a credit card, I took the loss. I have nothing to show for my frustration other than anger and rage at being taken advantage of. My storied purchase from FashionMia and subsequent experience should hopefully warn anyone considering sending these people ANY money to STAY AWAY, or at least use PayPal so you can get your money back when you find that your purchase is made for someone who, on a good day, are about 3 feet tall and the size of a large babydoll.
Dresses are so short they look like long tops! Ordered 4. Don't know what I was thinking. So disappointed. Not at all what they look like online. Some of the dresses don't even cover my butt. 1 dress looks like 1 arm is sewn on backwards. I ordered M according to the size chart. Can't find any website, return address or contact details. Don't waste your money buying these clothes. I emailed them I asking for the return address and this is entry offer me first they offer me 10% refund I said no cause I can't even wear the clothes second they offer me 30% I said even you're giving it to me I can't accept it I need your address that's the time they send me another email how to send it back but they told me that they won't give my refund unless they received the items which is understandable but I have to send it all the way to China and taking my own risk if they still give my refund. This is just a lesson learned don't buy anything that is good to be true yeah the items are pretty on the website but it's not the same once you get it! Don't let them fool you!
You left the following comment: As a business owner with customers to appease I am disappointed in this merchant. I found MIA through google and this was my very first order. Wrong items were sent through no fault of my own. Speaking with the customer service rep hoping to come up with a reasonable solution I requested half to be refunded. This doesn't count the shipping I've already paid. The rep countered $5 below what I asked for. Why? He didn't want to make this right. Therefore, I decided to return items no matter how much it will cost me because it's not about money at this point. It's now about principle. Learn to do good business and you will prosper. I will be submitting my review on other social media platforms.
You rated our customer service as bad.
Without a doubt the worst clothes I've ordered online!
Purchased thru a FB ad for a company called Guyinn, who now claim to be going out of business. I'm attaching an image of their model pretending to wear these pants.
Ugly mustard yellow pants with literal plastic bag pockets and t-shirt thin material. The attached card suggests hand-wash only and drip dry, no kidding. I'd hate for them to melt in my dryer.
I was expecting a reasonable quality khaki but these aren't good enough to wear on a casual beach walk. Piss-poor stitching and construction, I didn't even bother trying them on. These are the kind of pants you'd use to paint a wall or clean out gutters. The quality is similar to those $5 Dollar Store buys. I can't stress it enough - THESE PANTS SUCK.
I'll definitely do more research the next time I purchase any clothing online.
Order at your own risk!
Dresses are so short they look like long tops! Ordered 4. Don't know what I was thinking. So disappointed. Not at all what they look like online. Some of the dresses don't even cover my butt. 1 dress looks like 1 arm is sewn on backwards. I'm 165cm tall and 60kgs. I ordered M according to the size chart. Can't find any website, return address or contact details. Don't waste your money buying these clothes.
Be warned, they now go by the name of Koalasnow.com. They are thieves and the coat I actually received almost 1 year later looked nothing like the photo. The embroidery that the jacket was supposed to have was instead laser-printed onto the fake velvet material. This is Halloween costume quality garbage with plastic buttons. Oh, and my great-grandma called... she wants her damn housecoat back.
Their smalls might fit a malnourished 6 year old. You either pay shipping back to China or they offer you a 20% refund. Regardless you're screwed.
My clothes never arrived and I've spend over two week trying to get a hold of anyone. When you reach out to them all they do is tell you to track the package. I went to 3 different usps and they all told me the company had another shipping party involved and they could not do anything because they didn't have it. I filed through my bank and I will post everywhere I can. This company is horrible
IT IS IMPOSSIBLE TO REACH CUSTOMER SERVICE. UNABLE TO REACH A HUMAN BEING BY TELEPHONE AND VOICEMAILS LEFT ARE NOT ANSWERED. CLOTHING OF POOR QUALITY, SIZES NOT ACCURATE, GARMENTS DID NOT FIT AND UNABLE TO RETURN AND GET CREDIT CARD ACCOUNT CREDITED. DO NOT WASTER YOUR MONEY!
Hahahahahahahahaha I spent more than $100 here two months ago and I was just a student trying to buy some decent clothes that I never had before and it turned out to be a scam. Their email address does NOT exist LOL so I can't even send an email to them tr. Seriously? I don't know if you guys would be happy to become rich by lying to people but those will all return to you in some way some day. Gosh so disgusted of these kind of people
Mia fashion are liars, thieves, I received the wrong order, sent back to them, they did not refund my money they the biggest lairs, fraud, looters, basters, lawless people from lawless country. Never contact them give your money to poor instead of placing an order
There good reviews are written by the people who either work for there company or have shares in there company they are also liars and decietful people
Regarding order B******* and other. Be aware of those thieves, they have different company names, Fashionmia, TB Dress...
I received an answer from one of their agents (see below) but until now no money back in my credit card, my money is gone.
De: Cassie from Fashionmia.com <*******@fashionmia.com>
À: "----->
Envoyé le: Mardi 2 août 2016 4h36
Objet: Re: Re: Re: Please confirm delivery of your order (Action Required)
Hi,
Thank you for letting me know the details.
I have checked the following four items are sold out, the amount is 78.75.
Usually the system will send the out of stock notification, it probably went into the spam box. We feel so sorry for this. May i have your idea among the following options? Thanks.
1. Choose other item which item cost up $86 as replacement
2. Refund $78.75 ( it normally take 10-20 days)
3. We could offer you a coupon $86 for your next purchase.
Please reply us with your opinion. Thanks.
Best regards,
Until now, no money back to my credit card
I wish I had read the reviews before I placed an order. Sadly money gone and order never received. I have emailed requesting what has happened to my dress delivery. NO REPLY.
I will never order from my facebook feeds again. Expensive Lesson learned.
I was struggling with my order that I made in 10th June. Got e-mail about the shipping details in 11th of July but order was nowhere. I called *******181
To know my order status and they told me it will be deliver within a week time... hope for best
I was told by Vicky Han that I will get my refund in 7-10 days after an undelivered order for over 3 months. I was told not to reply to Vicky Han's email because the refund will be on its way. After 1 month of waiting, I still have not received the refund and I cannot send any more email communication since their customer website is gone.
BEWARE OF FASHION MIA. NOT HONEST RETAILERS. IF THE POLICE IS INTERESTED, I CAN PROVIDE THEM WITH ALL THE COMMUNICATION VIA EMAIL.
Answer: Dear carlo, i have checked your order no, it shows that your order was delivered by 2 packages separately. All of them are delivered. If you still did not get it, pls just inform us!
Answer: A: Do not be fooled by good reviews. These clothes are absolute junk and no matter what your size you will be wasting your money if you choose to spend it on FashionMia's inferior, cheaply made clothes that look nothing, in real life, like the picture on the website. Oh and btw, my order too 3 months to get to me and when it did, two of the items fell apart at the seams as I took them gently from the bag they were shipped in. My best advise, forget their name and PLEASE DO NOT ORDER FROM FASHIONMIA
Answer: Dont buy from this company
Answer: Fashion Mia took months for my order to arrive. Cheap, flimsy material. No tags. One blouse I bought, I couldn't even fit it over my head. Donating to Goodwill. What a scam.
Answer: At this point you might wait to get your order and then if not right then send back. It is going to cost alot of $ to return items because they go back to China and it is very EXPENSIVE! Good luck! It was a Nightmare for me!
Answer: Cancel. My advice is to just cancel. They haven't shipped their garbage yet, so if it's not too late, it's your best bet. The quality is the worst and they are extremely rude and unhelpful. If it's too late dispute directly with your credit card company or PayPal (whichever you used)
Answer: Don't buy anything from them You will Never get it and they will keep telling you to be patient. This company is in China and so it is very difficult to do anything once they get your money. Check out other sites to purchase clothes and first and foremost read reviews online before purchasing. That was my lesson I took from this horrible experience.
Answer: Yes. This Company and their "products" are in China. The shipping cost to return merchandise is the purchaser's responsibility and is often equal to the cost of what your purchased. I chose to take a $15.00 refund instead of Paying full postage to return the merchandise in order to get a refund. In order words it would have cost me $30 to receive of refund of $30. I hope you are satisfied with your purchase. I WILL NEVER ORDER FROM THEM AGAIN!
Answer: The quality is beyond bad, unwearable. Child labor I presume. AWFUL! Awful. Did I say awful?
Answer: It was impossible for me to find a phone number for them. I sent all questions I had to their email. They responded usually within 24 hours, however never quite answered any of my questions or concerns. Then they slapped a bogus tracking number on my order and have not responded to a single email since 12/21/15. Still no order received or even able to track. They are a sad joke on me.
FashionMIA is your online stop for Modern, Irresistible, and Affordable women’s clothing. Never before has dressing yourself been so easy. Our carefully curated selection of apparel, accessories, and outerwear are always on trend and always available at the web’s best prices. Fashion MIA is dedicated to delivering high-quality clothing to women that will make them look and feel their best. We believe every woman has the right to dress well, and shouldn’t have to spend a lot to love how she looks. We make it easy to wear outfits you love every day, giving you the confidence to take on the world!
Our online store is filled with the season’s hottest trends, available in all sizes. Our Plus Size selection offers the same stylish threads so every woman can show off their fashionable side.
Every time you visit FashionMIA you’ll find great sales on our already unbelievable prices. Fashion meets friendly finances right here. Get the great clothes you deserve at ...