
On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.
We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.
Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I have purchased multiple items from FASHIONPHILE and have been beyond happy each time. Not only are their items as advertised but their pricing is the best of any other resale sites I have shopped. It's why I buy from them time and time again.
I'm very pleased with the Gucci watch I purchased. It's in perfect condition and works perfectly Fashionphile made my purchase experience extremely smooth and comfortable!
My bag arrived just as described if not better. My only concern is having to sign for my delivery & both attempted times, I was at work. I ended up having to pay a small fee to have UPS hold it for me until I could pick it up after work their UPS store. If I known about the signature requirement upfront, I would have shipped it to my work address instead.
I've been a loyal customer for years, appreciating the opportunity for layaway and consistently receiving items in excellent condition. However, Fashionphile's constant system updates have become frustrating, to the point that I've lost all my previous purchase history. Because of this, I no longer feel confident shopping there, especially fearing my layaway plans might disappear, and I really don't want to deal with another grumpy customer service representative.
Fashionphile changed access that requires signing back into our emails. I wrote 2x and no response. I called client assistance line, Patricia took my new email address wrong. When I never receive the link on my new email, I called back and she was extremely rude, turns out to be she wrote my email address wrong. She can't even place the order on my behalf, an over $600 over. After I paid all of my reserves, I will not stop with fashionphile again
Fashionphile is the only resale company that I trust for my purchases. Great quality pictures of items listed compared to the other sites. Very professional website, especially when comparing to some of the other secondary market sites. Purchases are well packaged and discreet. Their complimentary shipping is fast and they provide tracking of your purchase.
I ordered the Loewe puzzle tote that was marked in excellent condition, and when I received it, it was brand new. I couldn't be more pleased and will definitely order again.
Experience was clear and to the point. I found the bag I wanted & it was delivered in a reasonable time. Price was right & the bag was in great condition. Enjoyed the experience.
My latest Louis Vuitton purchase arrived exactly as pictured and described, actually better than I even expected. Fast, secure shipping. Thank you, Fashionphile!
Lovely site, easy to navigate and trustworthy
The bag I ordered was described as being in excellent condition, and it truly was! The leather is so soft and smooth to touch. I am so glad to have found this deal on fashionphile and will order again!
Customer service was amazing. Very helpful when I called the NY store.
Bag exceeded expectations I am very happy!
I have been buying from Fashionphile for years. They describe the condition accurately; many times, the items seem to have less wear than they say, which is always a good surprise. It's a great source for pieces that are no longer available, and you wished you'd pulled the trigger on them when they were.
Easy to place order and use a work address to ship to
This is my second time buying from Fashionphile. I prefer buying secondhand, both to save money and for sustainability reasons. This company has lots of options and beautiful and descriptive photos so I can make informed decisions about the quality and condition of the item I am considering. I was so pleased when I received my items. They were packaged well and the unboxing experience made me feel as if they were brand new items. And the quality was even better than started in the listing. Fashionphile is my go to when I want beautiful handbags.
I was skeptical of this website so to confirm authenticity I had the bag sent into LV for repair. To my pleasant surprise, LV sent in the quote for canvas care and I was able to have the bag repaired that same week. I am so excited that I have this one of a kind vintage piece. This bag is near excellent condition, I couldn't be more happier.
Long time customer. What I love is, whatever the wear and tear on an item is rated, without fail it arrives better than expected. There is no buyer beware with Fashionphile. I've learned the hard way that the same cannot be said about some other luxury resellers.
My family has been purchasing from Fashionphile for years. We all know that whatever condition is listed, the actual condition of the item is always better than expected. We have never been disappointed. From authenticity, to condition and ease of purchase, return, and reselling, your trust in them won't be misplaced.
My new LV was better than expected! I knew my bag would show some wear but it's hardly noticeable. I feel the prices are more reasonable compared to other sites. I was also pleasantly surprised at how fast it was shipped! I will definitely purchase from Fashionphile again!
Excellent and fast service no doubt! The quality and excellent conditions of the bag made honor to the description of the item at the website! Great service!
First time buying something from here i love the experience.
The bag I purchased arrived just as described. I love it! My numerous transactions have always been flawless with Fashionphile!
I have never been steered wrong in the evaluation and condition of a product. I continue to come back to your services with confidence.
I have been eyeing for this gucci crossbody for months, the description says show wear, photos looks great, so I took my chances since I have 14 days to decide if I want to return it. A day after I order I received it! One day shipping is crazy! And oh my goodness this piece is such a good buy for me, I dont even see flaws at all super clean and no odor. I love it so much! Oh did I say that this is my very first designer bag… thank you Fashionphile!
Answer: Hey! Sometimes the date code is deep in the item, and hard to photograph. Please reach out to our Personal Shoppers, they can help you find the date code https://www.fashionphile.com/personal-shoppers
Answer: Hey! Sometimes the date code is deep in the item, and hard to photograph. Please reach out to our Personal Shoppers, they can help you find the date code https://www.fashionphile.com/personal-shoppers
Answer: Everything we sell is technically "preowned" but we have thousands of items in like-new condition! Simply filter by condition > "new"
Answer: Hey Julien! We buy our products from people like you. We give you a fast and generous upfront payment so you can spend it on what you really want. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet. You are paid once your item has arrived it is authenticated (no waiting for consignment). After it is authenticated, it is listed for sale on our site! Happy shopping & selling.
Answer: At FASHIONPHILE, we invest heavily in people, R&D, technology, and tools to continuously create the future of ultra-luxury authentication. FASHIONPHILE's Authentication department is a team of the top ultra-luxury authentication experts from around the globe, each of which, regardless of prior experience, undergoes rigorous training and testing through our proprietary program, FASHIONPHILE University. FASHIONPHILE has four tiers of Authenticators – all of whom begin their time as Apprentices under Senior Authenticators and must undergo a minimum of 5,200 hours to graduate to the next tier and be able to authenticate just seven brands on their own. Training is both hands-on and technology-oriented, with FASHIONPHILE's "Graveyard" of collected counterfeits dissected and analyzed in FASHIONPHILE University for a deeper, science-based understanding. Before any item is posted to the FASHIONPHILE website or sold through one of our Showrooms, it is checked by two highly qualified authenticators specializing in specific brand names. Our experts have been thoroughly educated in detecting "fakes". Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship.
Answer: At FASHIONPHILE, we invest heavily in people, R&D, technology, and tools to continuously create the future of ultra-luxury authentication. FASHIONPHILE's Authentication department is a team of the top ultra-luxury authentication experts from around the globe, each of which, regardless of prior experience, undergoes rigorous training and testing through our proprietary program, FASHIONPHILE University. FASHIONPHILE has four tiers of Authenticators – all of whom begin their time as Apprentices under Senior Authenticators and must undergo a minimum of 5,200 hours to graduate to the next tier and be able to authenticate just seven brands on their own. Training is both hands-on and technology-oriented, with FASHIONPHILE's "Graveyard" of collected counterfeits dissected and analyzed in FASHIONPHILE University for a deeper, science-based understanding. Before any item is posted to the FASHIONPHILE website or sold through one of our Showrooms, it is checked by two highly qualified authenticators specializing in specific brand names. Our experts have been thoroughly educated in detecting "fakes". Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship. We have a 100% authentic guarantee.
Answer: Shipping time is estimated at checkout. Please go through checkout, and see the time estimate in the shipping section.
Answer: Hey Debra, At FASHIONPHILE, we understand the importance of trust. Shopping for pre-owned luxury items isn't easy. The reselling industry is plagued by sellers of counterfeit luxury handbags, so it is essential that our experts are skilled in the art of authentication. - Before any item is posted to the FASHIONPHILE website or sold through our boutiques, it is checked by two highly qualified authenticators specializing in specific brand names. - Our experts have been thoroughly educated in detecting "fakes". - Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship. We stand by our authenticators and the authenticity of each item we sell and we offer a lifetime return policy should any item we sell proves to be non-authentic.
Answer: Check out our Designer Directory for a full view of what brands we carry, and what items we take from each brand! https://www.fashionphile.com/designer-directory
Answer: Terri, can you email brandee@fashionphile.com? I looked into the system and can't see a Terri P in the system. We have zero affiliation with snobswap and never have had one. Other resellers do. Is it possible you were dealing with another reseller? We send checks as soon as we check in an item and it is authenticated. Thanks!