Sitejabber Website Reviews and Complaints
business logo of FASHIONPHILE

FASHIONPHILEReviews 10,191

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.

We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.


fashionphile.com
Founded in 1999
Carlsbad, CA, United States
+88
How would you rate FASHIONPHILE?
grey star
grey star
grey star
grey star
grey star

FASHIONPHILE Reviews Summary

Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

41,334 reviews

We monitor reviews for authenticity

New York
1 review
0 helpful votes
Follow Kira M.
Unfollow Kira M.
Share Review
Report Review

Amazing product and prices
November 5, 2025

I have purchased multiple items from FASHIONPHILE and have been beyond happy each time. Not only are their items as advertised but their pricing is the best of any other resale sites I have shopped. It's why I buy from them time and time again.

Date of experience: October 26, 2025
California
1 review
0 helpful votes
Follow Joe O.
Unfollow Joe O.
Share Review
Report Review

Gorgeous Gucci Watch
November 4, 2025

I'm very pleased with the Gucci watch I purchased. It's in perfect condition and works perfectly Fashionphile made my purchase experience extremely smooth and comfortable!

Date of experience: October 25, 2025
Virginia
1 review
0 helpful votes
Follow Tracey J.
Unfollow Tracey J.
Share Review
Report Review

Gorgeous Bag!
November 4, 2025

My bag arrived just as described if not better. My only concern is having to sign for my delivery & both attempted times, I was at work. I ended up having to pay a small fee to have UPS hold it for me until I could pick it up after work their UPS store. If I known about the signature requirement upfront, I would have shipped it to my work address instead.

Date of experience: October 25, 2025
Washington
1 review
0 helpful votes
Follow Rebecca L.
Unfollow Rebecca L.
Share Review
Report Review

A lot of system updates
November 4, 2025
Updated review

I've been a loyal customer for years, appreciating the opportunity for layaway and consistently receiving items in excellent condition. However, Fashionphile's constant system updates have become frustrating, to the point that I've lost all my previous purchase history. Because of this, I no longer feel confident shopping there, especially fearing my layaway plans might disappear, and I really don't want to deal with another grumpy customer service representative.

Date of experience: October 25, 2025

Fashionphile changed access that requires signing back...
June 27, 2025
Previous review

Fashionphile changed access that requires signing back into our emails. I wrote 2x and no response. I called client assistance line, Patricia took my new email address wrong. When I never receive the link on my new email, I called back and she was extremely rude, turns out to be she wrote my email address wrong. She can't even place the order on my behalf, an over $600 over. After I paid all of my reserves, I will not stop with fashionphile again

Date of experience: June 17, 2025
Texas
1 review
0 helpful votes
Follow Teresa R.
Unfollow Teresa R.
Share Review
Report Review

Shop with confidence
November 3, 2025

Fashionphile is the only resale company that I trust for my purchases. Great quality pictures of items listed compared to the other sites. Very professional website, especially when comparing to some of the other secondary market sites. Purchases are well packaged and discreet. Their complimentary shipping is fast and they provide tracking of your purchase.

Date of experience: October 24, 2025
New York
1 review
0 helpful votes
Follow Corie M.
Unfollow Corie M.
Share Review
Report Review

Will order again!
November 3, 2025

I ordered the Loewe puzzle tote that was marked in excellent condition, and when I received it, it was brand new. I couldn't be more pleased and will definitely order again.

Date of experience: October 24, 2025
Arizona
1 review
0 helpful votes
Follow Nicolette S.
Unfollow Nicolette S.
Share Review
Report Review

Purchased a vintage LV Bag
November 3, 2025

Experience was clear and to the point. I found the bag I wanted & it was delivered in a reasonable time. Price was right & the bag was in great condition. Enjoyed the experience.

Date of experience: October 9, 2025
Florida
1 review
0 helpful votes
Follow Mary U.
Unfollow Mary U.
Share Review
Report Review

Trusted Source for LV!
November 3, 2025
Updated review

My latest Louis Vuitton purchase arrived exactly as pictured and described, actually better than I even expected. Fast, secure shipping. Thank you, Fashionphile!

Date of experience: October 24, 2025

Lovely site, easy to navigate and trustworthy
October 16, 2025
Previous review

Lovely site, easy to navigate and trustworthy

Date of experience: October 6, 2025
Colorado
1 review
0 helpful votes
Follow Suchetana D.
Unfollow Suchetana D.
Share Review
Report Review

Accurate description
November 2, 2025
Updated review

The bag I ordered was described as being in excellent condition, and it truly was! The leather is so soft and smooth to touch. I am so glad to have found this deal on fashionphile and will order again!

Date of experience: October 23, 2025

Love the payment options!
October 16, 2025
Previous review

Love the payment options!

Date of experience: October 6, 2025
Florida
1 review
0 helpful votes
Follow Alanna W.
Unfollow Alanna W.
Share Review
Report Review

Great bag!
October 31, 2025

Customer service was amazing. Very helpful when I called the NY store.
Bag exceeded expectations I am very happy!

Date of experience: October 21, 2025
California
1 review
0 helpful votes
Follow Erica K.
Unfollow Erica K.
Share Review
Report Review

I have been buying from Fashionphile for years. They describe the condition accurately; many times, the items seem to have less wear than they say, which is always a good surprise. It's a great source for pieces that are no longer available, and you wished you'd pulled the trigger on them when they were.

Date of experience: September 27, 2025

Easy to place order and use a work address to ship...
September 30, 2025
Previous review

Easy to place order and use a work address to ship to

Date of experience: September 20, 2025
Ohio
1 review
0 helpful votes
Follow Jennifer V.
Unfollow Jennifer V.
Share Review
Report Review

Trustworthy pre-loved luxury
October 27, 2025

This is my second time buying from Fashionphile. I prefer buying secondhand, both to save money and for sustainability reasons. This company has lots of options and beautiful and descriptive photos so I can make informed decisions about the quality and condition of the item I am considering. I was so pleased when I received my items. They were packaged well and the unboxing experience made me feel as if they were brand new items. And the quality was even better than started in the listing. Fashionphile is my go to when I want beautiful handbags.

Date of experience: October 17, 2025
Florida
1 review
0 helpful votes
Follow Shana R.
Unfollow Shana R.
Share Review
Report Review

Vintage 1996 Montsouri
October 25, 2025

I was skeptical of this website so to confirm authenticity I had the bag sent into LV for repair. To my pleasant surprise, LV sent in the quote for canvas care and I was able to have the bag repaired that same week. I am so excited that I have this one of a kind vintage piece. This bag is near excellent condition, I couldn't be more happier.

Date of experience: October 15, 2025
Florida
1 review
0 helpful votes
Follow Milan F.
Unfollow Milan F.
Share Review
Report Review

Always better than expected.
October 23, 2025
Updated review

Long time customer. What I love is, whatever the wear and tear on an item is rated, without fail it arrives better than expected. There is no buyer beware with Fashionphile. I've learned the hard way that the same cannot be said about some other luxury resellers.

Date of experience: October 13, 2025

Always better than expected.
December 18, 2024
Previous review

My family has been purchasing from Fashionphile for years. We all know that whatever condition is listed, the actual condition of the item is always better than expected. We have never been disappointed. From authenticity, to condition and ease of purchase, return, and reselling, your trust in them won't be misplaced.

Date of experience: December 8, 2024
Iowa
2 reviews
0 helpful votes
Follow A J.
Unfollow A J.
Share Review
Report Review

Love my LV!
October 22, 2025

My new LV was better than expected! I knew my bag would show some wear but it's hardly noticeable. I feel the prices are more reasonable compared to other sites. I was also pleasantly surprised at how fast it was shipped! I will definitely purchase from Fashionphile again!

Date of experience: October 12, 2025
Delaware
1 review
0 helpful votes
Follow William M.
Unfollow William M.
Share Review
Report Review

Excellent and fast service no doubt! The quality and excellent conditions of the bag made honor to the description of the item at the website! Great service!

Date of experience: October 12, 2025
Delaware
1 review
0 helpful votes
Follow Fatima P.
Unfollow Fatima P.
Share Review
Report Review

Fast shipping
October 22, 2025

First time buying something from here i love the experience.

Date of experience: October 10, 2025
Illinois
1 review
0 helpful votes
Follow Kimberly C.
Unfollow Kimberly C.
Share Review
Report Review

Perfect Addition
October 22, 2025

The bag I purchased arrived just as described. I love it! My numerous transactions have always been flawless with Fashionphile!

Date of experience: October 12, 2025
California
1 review
0 helpful votes
Follow Paula L.
Unfollow Paula L.
Share Review
Report Review

Perfect condition and great product
October 21, 2025

I have never been steered wrong in the evaluation and condition of a product. I continue to come back to your services with confidence.

Date of experience: October 11, 2025
California
1 review
0 helpful votes
Follow Jen E.
Unfollow Jen E.
Share Review
Report Review

Recommended
October 21, 2025

I have been eyeing for this gucci crossbody for months, the description says show wear, photos looks great, so I took my chances since I have 14 days to decide if I want to return it. A day after I order I received it! One day shipping is crazy! And oh my goodness this piece is such a good buy for me, I dont even see flaws at all super clean and no odor. I love it so much! Oh did I say that this is my very first designer bag… thank you Fashionphile!

Date of experience: October 11, 2025