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Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees
The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.
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BOUGHT RED CRAPE MERTLE THAT WAS REALLY NICE.
ALSO BOUGHT A CITRUS TREE BUT MEMORY A LITTLE FUZZY ON THE DETAILS ON THAT ONE.
When I have a question about a purchase or future purchase, I am able to talk with a live person.
Communication is great and plants always arrived healthier than what we have available in our area
I've purchased trees 3 years in a row & absolutely love this site. All have arrived happy and healthy.
Always shipped and received when promised. Trees always thrive and grow.
Been ordering trees and shrubs from here and let me tell you customer service is extremely fast to reply. Not only do I get fast replies but my last order damaged and sent in pictures and had a confirmation of replacement tree confirmed to be sent in less then 2 hours. Absolutely love that they honored their warranty and stand behind their product
Customer service is excellent and very prompt with responses
The customer service agent was nice, but I'm pretty disappointed, that despite your warranty, I'm stuck with an 8 foot tall palm tree, infested with spider mites, and currently dying in my living room.
Ordered online with selected delivery timeframe. Appreciated getting to set delivery window; received all but 4 trees on time.
Liked the breath of options and quantity of info available through site regarding what should grow in my area and how to get started.
Biggest issue is communication; getting delivery status updates and accessibility to easily reach out to speak to a person.
Just received order; should know in a year whether trees will thrive.
I ordered 16 trees that were in the 2-3 foot range. They were very nicely packaged and arrived much more quickly than I'd expected. They are all in wonderful shape and I plan to order more to complete my line!
Most of the plants have been high quality. Instructions were very clear and helpful. And customer service was able to address my issue quickly and effectively.
Ordered another round of holly to help replace some of the trees lost to Hurricane Helene. They arrived in good condition with clear planting/care instructions.
I live in Louisiana and was following the LSU Ag planting chart. They recommend planting fruit trees in my zone from Nov-Feb and citrus trees from Dec-Fed. I wanted to have everything planted in late Nov, early Dec. However, local nurseries won't have either available until springtime. Although I was not able to purchase citrus trees from Fast Growing Trees due to state restrictions not allowing citrus trees to be shipped into Louisiana, I was able to purchase blackberry, blueberry, apple, fig, and loquat trees and bushes. I now have them planted in early Dec, with frost protection in place, and am looking forward to being ahead of the game when spring green up comes while others are just starting to plant.
Delivery was as scheduled. Hydrangeas arrived in good condition and ready for planting before the ground freezes.
Fig arrived separately, partially dormant as expected given the time of year. It is spending the winter in unheated garage til spring.
I am a repeat customer here. The quality of the trees is excellent. They pack and ship them very well. I enjoy the tremendous variety of trees sold here. I am sad I'm running out of room to plant more trees..
Had the coverage for the 2 trees I purchased but FGT would only honor replacement "guarantee" for 1. No reasonable explanation was provided, and was not able to speak with the original FGT representative although made several requests to do so. No idea what was going on...
The website was easy to navigate. The purchase was easy to make. The whole thing from brainstorm idea to actuality took less than I thought it would. I'm extremely satisfied overall. Thank you so much.
I got a replacement of my purchases this recent Summer season, the Yellow Carolina Flowering
And the Purple Flowering Wisteria after showing them the condition within their first month being in the spot to acclimate them before planting into the ground.
The plants and trees were stressed and hardly thriving within a couple of weeks after I received them. The recent replacement on Jasmine Yellow Carolina is already wilting.
Everything we've ever bought has survived my black thumb. We even moved a Chicago hardy fig we had planted in the ground to a new house, and it did fine!
My initial experiences with mail order trees/plants were not good. Dead, dry, barerooted twigs best describe the quality I was use to. But after my orders from FastGrowingTrees I feel more positive and less anxious about the condition and quality of what trees I order.
I have always been happy with the plants I ordered. They arrive in good condition. Cannot wait to order more plants in the future.
First they said they would ship within 5 days. After waiting 10 days, they said the inventory they said they had wasn't actually arriving for a month. I waited a couple of days and decided to cancel the order because it was already November. Then they said the order couldn't be cancelled because it already shipped. I don't know what kind of game that is, but it wasn't appreciated.
Answer: Cancel your order now before it's too late, go to a local nursery and save yourself some money and unwarranted aggravation, these folks are not honorable.
Answer: I ordered 3 autumn blaze maples. They have been in the ground for 2 years now and have yet to turn red in the fall. I did some research and found that they only turn red if the temperature conditions are right. I live in Idaho and we basically skipped fall this year and went straight into winter. So once again the leaves just turned brown. I am hoping to finally get a display next year.
Answer: The same thing is happening to me. My tree died and they keep saying they're going to make good and nothing happens. Real crooks, this company.