FidelityReviews 119

Fidelity has very poor investment options. I submitted a request to move my funds to a money market account on December 22nd. The Fidelity rep did not move the funds as requested. Their reps are very unreliable & unethical. I will never do any business with them ever again.

I recently attempted to establish a new checking account for my funds at Fidelity and they told me they would deposit micro deposits for confirmation within 1-3 business days,they failed.After many attempts I finally received an intelligent chat person who walked me through a service that took 5 minutes that was never offered online and none of the other 5 people or so I chatted with made an effort instead advising keep waiting for micro deposits.So now I am waiting for a pending transfer to be deleted and it is 6 days later and Fidelity can't delete a stupid micro deposit order they never should have promoted and instead through insane bureaucracy it takes 7 days to delete a pending order or so they say and today a stock that zoomed I could not buy due to their immensely stupid assistance.We shall see
if I can add an account on the 7th day if as promised a pending order halting all changes is finally deleted.Horrendously bad customer service and I would advise everyone to completely avoid using Fidelity or if you ever need assistance you will be truly very very sorry.

The screen shoots should say my entire issue with the bots not actually doing anything for your customers or your app!

At 25th of Aug I tried making a payment, didn't go through b cause insufficient, that's fine. However when I hear a different moron spewing the same buritcrat crap about waiting on having my card registered, it was and no it's not for some reason. I tried making another pay the 8th of September and I had finds. But I'm given more crap talk about wait, wait, and wait...I've been waiting since the 25 th of August, been trying to bend over backwards for these morons again and again and again! Is it incompetence or stupidity? Cause right now I lable the work force of fidelity as both.(Special ed)

Every written interaction with Fidelity will take a week at a miniumum. If you have any mistakes in your form (which are very complicated) it will be a week before someone notices, then the process starts all over, so back to another week before someone looks at it again. This is the actual signature line from the customer support rep I am working with "> > Please allow 1-3 business days for email and voicemail responses." so clearly if you have a question to ask, its going to be a while. Actual response times seem to be closer to a week. I've been trying to get my inheritance from them for 3 months with no luck, I am being held hostagel.

On 4 occasions in the last 2 months, have not been able to access accounts during trading hours. Unacceptable for an active trader

Not impressed at all. They don't educate their clients. They use sales pitches and half truths. I closed my account.

Very Lousy EFT Bank Money Transfer by Fidelity customer service. My money have being held hostage over six-days by fidelity. Very lousy customer service that can't release my EFT fund immediately That I need to use immediately to close on real estate transaction even though the money have been released by the bank immediately days ago. I don't recommend using EFT money transfer at fidelity. Very lousy EFT customer service and I am very disappointed to say the least.

Good day I would like to leave a message regarding the security in the Loch logan Mall waterfront I assume his name is Vuyo he is a very friendly and kind hearted person if all the security guards where like him the mall would be so much safer...Kindly find my review for his service I'm at peace when he is around.

Regards

Today I spent 1 hour an forty minutes on the phone with two customer representative who were trying to restore on-line access to my account. Earlier in the day I had spent about 40 minutes on the phone with another customer service rep, who had erroneously claimed he fixed the problem. After all of this, they said the only people who could help me had gone home for the day and to call back. (Most of the time I spent on the phone with customer service the people who can allegedly help me were there).

I opened a Fidelity account on Tuesday, August 15th after 4 pm with a cashier check from an American bank (Kearny). I am now not able to use my funds till 8/24/23. I cannot link my bank account so that Fidelity can verify me through microdeposits. They allow me to trade with them but I cannot access my money any other way, no check, no money transfer options to other financial institutions. You are just allowed to play with them for 10 business days. I never heard that it takes 10 days for a cashier's check from an American bank to clear.

I've had 2 problems with Fidelity. The first was the result of someone else's check applied to my account. According to Fidelity their signature went over the account number resulting in a misreading of the correct account number. After the second time I asked how we correct this problem and their only suggestion was to change my account numbers so I had to update everywhere that I had auto payments, new cards, etc. When I asked if they could simply contact the person, they told me they could not do that. I pointed out that I had their name, address, phone number, account number and routing number courtesy of the image on my account. I had to contact them myself and it has not happened since.
The second incident involved a fraudulent charge from Western Union. I contacted Fidelity within 1 hour of the charge and was told they would investigate. I asked them to block the charge and was told they would investigate. I receive a call from a 3rd party a few days later who's simply asked questions to try to verify that it was my fault. Somehow it takes days or weeks for a check to clear, but 1 hour and its gone. I received a letter telling me that it was a valid charge which implies I made the charge and was lying. I had to tie up my accounts for months. I am in the process of moving my money out of Fidelity. Disgraceful treatment of a 20 plus year customer.

Been a customer with them since 2016, honestly couldn't tell you why! Internet is CONSTANTLY going in and out, AT LEAST 15 times a day. If spectrum wouldn't have did us dirty, we would be with them. However, we may make the switch after all because this is absolutely ridiculous. For the price we pay our internet should work! Extremely disappointed. Another customer about to leave…

The whole internet is a scam just like these brokers...they don't want to help you and you do not make any money. It's all lies

If you have an account with Fidelity already it is extremely difficult to set up the trading app. Once you install the app and go through a verification process it links the app to your Fidelity account by default. If there is any information lacking ie: updated phone number, things go off the rails. The app instructs you to call Fidelity. In my case I assumed I would simply give them my number and then I would be able to move forward in the app. The rep asked me a host of questions; Fidelity account #, ss#, username, parent company that opened my account, and the year the account was opened. I didn't know the last two so I could not be verified and thus they weren't interested in my phone number. I tried calling again to speak with someone else and encountered the same problem. The rep didn't know if the app was available to non-Fidelity account holders so I requested to speak with a manager. After 20 minutes of back and fourth the outcome was pretty much the same and I was right back where I started. I explained to the manager that if I didn't have an IRA with Fidelity it would be a lot easier because I wouldn't need to go through such an extensive process. I just wanted to open an account and start trading like every other platform I have used. I uninstalled the app and I am currently waiting for them to send me a form so that I can transfer my IRA to a more competent broker. Do not waste your time with the app nor the company. What a ridiculous disappointment from incompetent people.

Level of experience and knowledge varies between agents. Kind of unreliable since you cannot predict who is going to take care of your call. Surprisingly much lower customer service compared to their competitors.

I deposited a check on July 17th and when my funds became available on July 25th and I tried to withdraw they put a restriction on my account making me wait an extra day to get to my funds. I spoke on the phone with customer service and got transferred 5 different times before I spoke to the correct person. Their customer service reps are no help at all. You will be better off banking somewhere else.

Horrible interface but the main reason is their associates will flat out lie to you and management doesn't care. Absolute scumbags who deserve the ABSOLUTE WORST in life.

I was a client for over 30 years. Fidelity has a clandestine, obnoxious dept. named Risk...known but to God. I made several donations from my cash account to poverty struck Filipinos. "Risk" dept. wackos believed I was being scammed.I assured them I was not and I had free control of my funds. They closed my 525K premium account and disrespected my personal decisions. Stay clear of these dictatorial money grubbers. They are not big in charity concerns. Fidelity only has insular and secret interests. Public be damned.