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JusticeReviews 53

2.1

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Justice Reviews Summary

The company has garnered significant negative feedback, primarily centered around unfulfilled promises, poor customer service, and aggressive contract terms that leave clients feeling trapped and dissatisfied. Many customers report minimal leads generated despite substantial financial investment, leading to a perception of the company as unreliable and deceptive. Conversely, a small number of reviews highlight the user-friendly nature of their legal research platform, appreciated for its straightforward navigation and comprehensive content. Overall, the prevailing sentiment indicates a lack of trust and frustration among clients, overshadowing any positive experiences related to their services.

This summary is generated by AI, based on text from customer reviews

service
11
value
11
shipping
3
returns
5
quality
10

We monitor reviews for authenticity

New York
1 review
4 helpful votes
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I have a one year contract with Findlaw which costs about one fourth of my overhead. Since no one is searching for lawyers during the pandemic my income has gone down to zero. I informed Findlaw of this right away and they said they would look into some accommodations. Low and behold, the next month's bill was right on time with no help whatsoever in payments. I'm not even going to get started on how deceitful this company is even in the best of times. Don't make the mistake of signing up with Findlaw. When I told them about how I wished I had read the reviews of them before I signed up, they said the reviews were from competitors. Trust me, I'm not a competitor. I'm a small business now hemorrhaging money and they don't care a bit.

Date of experience: April 7, 2020
Texas
1 review
4 helpful votes
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Socially Irresponsible... Findlaw has taken the policy to enforce it's contracts with small businesses aggressively during the Corona Virus instead of providing alternatives to assist with it's smaller clients. I do not recommend this business.

Date of experience: April 3, 2020
California
1 review
5 helpful votes
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Just read the article I wrote. It details their strategy of blame the customer. https://www.circleoflegaltrust.com/law-firm-marketing/findlaw/lied-deceived/

Date of experience: March 27, 2020
Florida
1 review
6 helpful votes
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Simply The Worst!
February 28, 2020

When I began my professional relationship with Findlaw, it was based on false and misleading pretenses by sales representative Jessica Mertz of Florida. When I professionally brought this to the attention of the powers at be, they have largely acted in bad faith against my law firm and have continuously struck out at my law firm and have avoided and delayed conversations to solve our professional issues. I feel that I have been lied to by Findlaw and that they are willfully out to destroy my law firm. I could never have fathomed that such conduct would even occur with a professional organization. Aside from Findlaw from trying to destroy my practice, their conduct has adversely effected my health. This has been the worst professional experience of my legal career.

Date of experience: February 28, 2020
New York
1 review
4 helpful votes
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Hate these sites
December 28, 2019

All they do is report public information that can be obtained for free in any legal digest or lawyers guide on line.

Date of experience: December 28, 2019
Texas
1 review
3 helpful votes
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Omg. Awful
November 25, 2019

I hear such horrors about the founder if this entity Jared. I can't believe the atrocities I've heard.

Date of experience: November 25, 2019
Colorado
1 review
5 helpful votes
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I signed up with Findlaw in January of 2019 with a 12 month contract. Sometime in April of 2019 I decided to use their web services. Apparently every time you sign a contract with them it comes with a 12 month term. Let me just say this: terrible support. Things with Findlaw work very slowly. You are just a cog in the machine. So far I spent over 12k with findlaw only to sign up one case. I had a bad feeling with their 12 month contract. I got clobbered with this campaign. It took a bite out of my firm and I'll have to grind away just to get back in the green.

Date of experience: November 7, 2019
Georgia
1 review
10 helpful votes
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As others have commented, if you buy their advertising be prepared for poor service, limited results and no way to end the contracts early. Do not rely on statements from the sales rep. Be sure to see in writing the cancellation terms. The master agreement is misleading as it provides for a 90 day notice of cancellation but then provided that the actual cancellation is either at the end of the contract or the notice periods, whichever is later. So you dont get out early despite poor results.

Date of experience: May 6, 2019
Louisiana
1 review
5 helpful votes
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"Here's the critical thing to understand about FindLaw's service agreement: FindLaw will enforce the agreement and they will not hesitate to litigate if you try to leave early.

Don't expect any good faith or understanding if things just aren't working out; FindLaw will attempt to compel you to pay every last dime required by the service agreement."

Further, the representatives have no incentive to assist you when you express distress with the failing websites and 6/10 the site will not be lucrative.

Date of experience: January 30, 2019
Florida
7 reviews
21 helpful votes
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My daughter finally talked me into going into this store after always staying away because I've heard they were way too over priced. She had a Christmas gift card she wanted to spend and so I took her and also signed her up for the rewards program. After I started receiving emails on there offers and sales! I have to admit. Within 1 online order I applied and got there credit card and got even more savings and benefits with that.

Date of experience: January 25, 2019
Germany
1 review
6 helpful votes
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Complete scam
January 8, 2019

Negative -500 score - misrepresentation, fraud, do not deliver what is promised. Total scam. Just trying to make money and they lie about the service. There should be a class action against them

Date of experience: January 8, 2019
California
1 review
5 helpful votes
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I have been with Findlaw as an advertiser for years. For the past twelve months, I paid a premium of $800 to $1,200 per month for premium advertising. Of the $12,000 + I spent with Find Law, I received 1, yes, 1 client. I would say your money is better spent anywhere else. Additionally, they have a 90 day cancellation policy so even when you realize you are not getting any benefit, you have to pay an additional $3000 to get yourself out of the mess. Stay clear small businesses.

Date of experience: September 19, 2018
Texas
1 review
6 helpful votes
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This is a company that is known for selling products on several year contracts and then leaving the client in the wind. Service is terrible and don't expect them to do anything with your account once set up. Even if your spending thousand of dollars with Findlaw every month, it is not important enough for them to follow through on what they sold to my Firm.
Stay away and be very cautious of there sales tactics. Bait and switch comes to my mind.

Date of experience: July 19, 2018
Texas
1 review
4 helpful votes
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I can't speak to their marketing, but Findlaw has some fairly good free research tools. Unfortunately, their articles (e.g. In FindLaw Top Headlines) are generally written by green attorneys that far too often inject juvenile attempts at humor and political bias in their writing.

Date of experience: July 6, 2018
Kentucky
3 reviews
3 helpful votes
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Dear Justice, You sux. I've had the absolute worst shopping experience with your Store! During this past Christmas 2017, I received "2" Gift
Vouchers in the mail from the Justice Store, offering FREE $20 When you Spend only $5 Bucks. Me being my Thrifty Self, thought what a Deal to score a couple Christmas Gifts for my Tween daughter. But I was so Wrong! I spent sometime in the store searching for the right items, found some awesome Clearance deals (cause that's how I roll) had both my transactions divided up on the counter ready to be tallied up "as only 1 Voucher per transaction- ok no problem there" (Me all the while thinking to myself how Awesome. Of a deal this is going to cost me only $10 bucks Total for all these goodies!) But the Cashier burst my bubble! She informed me if I was going to use the $20 gift Voucher, she would have to Charge me the Original Price of Each Item!? What? Your joking right!? So that awesome Backpack I found on Clearance for $9.99 is now Being Raked up to $59.99!? I couldn't understand how in the world Justice can justify changing their Price 4x times higher than what it's actually marked on the price tag? Cashiers only explanation is because I was using their Coupon Voucher. I did not know Justice has a secret button to flip back & forth their prices, to screw customers over. Needless to say last shopping trip to their store.

Date of experience: March 12, 2018
Washington
2 reviews
13 helpful votes
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Glenn Youngling and Anna Kates have illegally charged me $325.05 for legal services unrendered.
I requested a one sentence letter for my lender to confirm my HOA dues. Anna Kates refused to write the letter and then proceeded to charge me for the unwritten letter. She also placed a lien on my house for the $325.05. After repeated emails since November 2017 to correct this error I have not heard back from either Glenn Youngling or Anna Kates. Disiplinary Action with the Ca State Bar for fraud and unethical conduct has been filed.

Date of experience: February 22, 2018
New Jersey
1 review
11 helpful votes
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Scam artists
November 22, 2017

I've been in practice for 35 years, and have been approached by and scammed by several web design and Google placement companies, but these guys take the cake.

Lots of promises at the beginning and several phone conferences before website is off and running. Then 5 minutes of social media advice and you are on your own. Awful company. Virtually no new cases, and we are competing with our competition within their Findlaw sub directory.

Worst and most dishonest scam artists I've ever dealt with.

Date of experience: November 22, 2017
Maryland
1 review
6 helpful votes
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Sent case summary for evaluation. Two weeks later no response. Tried to send again. Send button on site would not work. Sent request to "help" under "contact us." They asked for more information. Two weeks later still no response, even after sending summary to the help line. Then contacted one of the recommended lawyers through their contact page that lists lawyers who do the type of law I needed (according to them). The lawyer's response was that he does not do that type of litigation. It is now a full month since I tried to get an evaluation of my case and obtain a possible law representative. It is almost 5pm Friday. Thanks Findlaw NOT.

Date of experience: June 16, 2017
District of Columbia
1 review
3 helpful votes
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AMAZIN!
November 27, 2016

I honestly do not know where to start praising Rebecca Cosca, she is simply amazing. I have paid good money in the past to other attorneys that are very reputable and claim to be the best at what they do, but the results are what counts, and the results with Rebecca were way better! Rebecca is one of a kind. She has a style that is uniquely a combination of professional and comforting. Rebecca was able to get me the best outcome possible in my DUI case. I am not the type to post or write reviews about anyone or anything but Rebecca was so extraordinary that I am compelled to post a review about this amazing attorney. Do yourself a favor if you ever find a need for a criminal, DUI, attorney Rebecca is simply the best choice in the state of Maryland. Her fees are very reasonable and her professionalism is outstanding.

Date of experience: November 26, 2016
Virginia
2 reviews
12 helpful votes
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Lawyer Asap is KEL with a name change After 2 partners got in trouble with the bar.

After the get your money the don't do the work. They kept changing out the staff that was doing my work each change delayed my case.

Finally I asked for my flat rate fee to be returned according to our written agreement, but they said no. Filed a complaint on the better business bureau and found they have a F Rating.

Picketing the office seems like the next step. Class action, or small claims maybe. They stole 1500 from this old couple!

Date of experience: August 22, 2016

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findlaw.com
Founded in 1995
Walnut Creek, California, United States, United States