FitBitReviews 462

The watch is not that easy to 'sync', fitbit does not disclose that their 'app' does not work with all phones and frankly do not understand all the hype, the app is just another way to get you to sign up to their required 'monthly subscription', which always sounds like a scam. Got it on sale for $99 so was not expecting much. This this is just a Silicon Valley rip-off, really not worth it, now they have higher end for $199 and more but have to say was a disappointment all around. Does heart rate but not blood pressure or Oxygen levels or respirations. Don't buy, wait until they figure out how to produce a simple product that has a built-in app and does not require a subscription.

I have a low heart rate problem. I choose the sense model because it has the hi/low heart alert rate feature. It never did work and I made many many calls to customer service to no avail... Even exchanged it for another one at Best Buy. Customer service just runs you around in circles until you give up trying to get some satisfaction. I use the Sense watch for the other health features only..

I actually love all of my fitbit trackers and watches, I have had many. Why can Fitbit make a charging cord that is LONGER? Their chargers are already subpar and I have to leave it on the floor with mu charging situation. Time to fix this Fitbit. Or I will finally have to move on.

I recently (Nov 2022) purchased a FITBIT Charge2 to replace my old FITBIT Charge2. I have used my laptop (Windows 10) to access the FITBIT data via the FITBIT App. In attempting to setup the new Charge2 device on my latop (Windows 10), the setup failed. I contacted FITBIT and was informed that FITBIT APP NO LONGER SUPPORTS A LAPTOP (WINDOWS 10), THAT YOU MUST USE A SMART PHONE. According to FITBIT this support ended OCT 2022. I researched extensively this issue before purchasing a replcement Charge2...this information was not anywhere... FITBIT IS FORCING CUSTOMERS TO USE A SMART PHONE... I WILL SELL MY RECNT PURCHASE AND WILL NEVER USE A FITBIT DEVICE AGAIN...

I have had the worst experience trying to replace my broken strap which is still in warranty. First, they confirmed delivery of a new strap but 3 weeks later still no delivery. After multiple follow-up attempts they let me know there is no stock and can only ship a new strap in another 3 weeks. That means one has to wait a total of 2 months just for a replacement strap. I asked to speak to their complaints department but they say they don't have one. Can you believe it. Now I know why all South Africans have moved over to Garmin. Stay away from Fitbit in SA.

I was a Fitbit customer till Nov 2022, based in India. My relationship with Fitbit started in 2014 with Surge, loved the product and used for almost six years. Replaced the old Surge with a new one when it started to malfunction. Never dreamt of changing the device. Surge was perfect.

In 2020, I upgraded to Versa 2, the latest then and things continued good. The issue started when I wanted to upgrade to Fitbit Sense 2. I wanted to wipe the data in Versa 2 before giving it to my family member.

I hit the Factory reset option to clear the data, but the Versa 2 suddenly stopped responding. It refused to charge nor switch on after the Factory reset was hit. Promptly reached out to the Fitbit support team to get this repaired. After multiple email interaction, this is what I understood.

There are no service center's for Fitbit in India. They replace faulty products only within warranty period, which is 1 year from the date of purchase. If any issue arises post 1 year, there is no support for the device.

As a user, rarely one would go for factory reset once the device has been activated. It's either done if the data is not reading correct or if you are giving it to others. This normally doesn't happen with the year of purchase. There is very less opportunity to check if the device is faulty due to "Factory Reset" within the first year of purchase.

Final email from Fitbit support team

"Thank you for letting us know about your recent experience with our product and I appreciate you taking time to share your concerns.
We understand your situation. However, we have a warranty policy that we need to follow.
Once again, we do apologize if we're unable to replace it. "

My suggestion to all future buyers, please be weary of the fact that there is no service Centre in India if you encounter any problem with device. You spend more than 20K and after 1 year you might be left high and dry, should you encounter device issues. Better avoid this and go for alternates, please ensure you check if they have Service Centre's in your region before purchase.

My wife decided to get this Fitbit Versa Lite for tracking here steps and exercise. Unfortunately it sucks at it. The watch has no way to tell when you're walking or not. I can litterally set in my chair and let my arm swing back and forth and this thing will count steps. I can walk (according to the fitbit) over 200 steps just swinging my arm for about 5 min. It's a great idea to track and show progress, but not at the expense of deception, making people think they do more than they actually have. Do better fitbit...

The wrist band on my almost $300 Fitbit Sense failed within 9 months of purchase & broke entirely at 10 months. I have since been without use of my Fitbit for 1 month while navigating the convoluted warranty process to get the wristband replaced. I still have not received the wristband replacement. I would recommend against buying the Fitbit Sense. It is unacceptable for a $300 watch to have wristband failure within 9 months and then to have such difficulty getting it warrantied and replaced. The watch and Premium service is a complete waste of money if you are unable to wear it. Clearly they have a regular issue with wristbands breaking so should either provide spare wristbands with initial purchase or keep a reserve in stock to immediately replace broken wristbands for loyal customers being charged Premium service.

Worst customer service ever! I have been waiting almost one month for my replacement of a brand new fitbit verse of 4... These errors are because customer service does not communicate nor do they read emails. They do not refund money and they do not offer expedited shipping... I've had issue after issue person after person. It's absolutely ridiculous... Still waiting as of today. I had my fitbit one week it started acting crazy, they asked me to send it back and then I was supposed to get a replacement. I sent everything back in the 1st initial return. The 1st thing they sent me back was just a fit bit face in the wrong color. Then they refuse to send me anything else until I returned that, even though it was their fault that they sent me the wrong product. This has been going on for almost a month... I have truly lost my patience with this company. I would never give them another dime of my money ever again..

I purchased my series 5 Fitbit off Fitbit NZ paid around $230. After 4 months it stopped working. They make it impossible to make contact with them. If only I new this I would have never had purchased. I'm never one to write reviews. I'm doing this to warn others as you waste hours trying to contact them and in the end you give up! Please be aware of this. It's a piece of junk…
I really don't know how they can get away with this…

I have owned three different FitBit trackers over the years. Over a month ago FitBit pushed an update through that tanked the battery life on my Charge 4. I did receive a link for a code to either get the same device (uh... why would I want to do that when the update that came through could not be figured out how to be fixed by FitBit) or one other choice (of a smartwatch I am not interested in). It is disheartening that this was FitBit's error and the customer was not taken care of. I am not paying 50% of a watch I don't want. They have lost my business.

My husband and I both bought a sense. In the first year his was replaced TWICE. Mine died in less than two years and customer service was awful when I tried to speak with them about the warranty (online says two years but they told me one). They told me the only way to complain was to go in person to the head office. What a joke. Do not buy these products. At this price point it should last well beyond two years. Besides your issue won't be rectified if you have one. The "supervisor" I spoke to was clearly still in bed and told me there was noone above him I could contact. Ridiculous and disgusting service.

Bought a Fitbit ionic march 2022. It got hot and stopped working. There was a Fitbit recall but I could not find the box with serial number on to claim refund. Eventually found it. Contacted customer services to claim. 3-6 weeks process. After 7 weeks was told it had not progressed yet and was still in queue to be processed expect another 3 weeks. The discount code was about to run out so I purchased 2 x sense 2@ £324. With free 1 working day delivery. 11/10. I got email 12/10 telling me my watches on way and to smile. And to smile again. I waited in all day 12/10. I waited in all day on my birthday 13/10. I contacted Fitbit who looked into the delivery order and she noticed I did not pay for 1 working day delivery and told me to wait 3-5 days. I pointed out was 1 working day on 11/10 as stated on purchase order. She put phone down. I chased DHL who have let me down many times. Now in Belgium. I am in uk. Expected delivery now listed as 17/10 by end of day it says. Chased up Fitbit who paid foe expedited 1 working day delivery. They will chase up tomorrow and keep an eye on delivery. I can cancel order and it will be returned for a refund in 2-3 weeks. I could go into Argos and by 1 within 15 mins. I can't believe they have no supply in the Uk as they sell in many shops. Why it is coming from Nederland -now in Belgium. It's on tour around Europe. You cant speak to a human at DHL. And spent 5 hours going from pillar to post for a mistake they have made. Option was free same day delivery or 3 day. No option for 6-7 day delivery. Chatted to Fitbit was complete waste of 30 mins explaining x 2.

Do not believe Fitbit claims that their watched are waterproof or resistant to 50 meters! My wife and I both ruined our Versa 2 watches by snorkeling on the surface. And doughnut will not honor their warranty if there is water damage. The waterproof/resistant claim is CRAP and they shouldn't be allowed to claim it!

I ordered two Fitbit devices. Both sense 2. I went for the bundle offering two years extended warranty, one-year premium subscription and a free accessory band. I received only one- premium subscription and no bands.
When I call, I get assistance that is out of the country and unable to grasp the issue. The best I could get was a promise of a manager calling me back in 48hrs. This lack of service sucks. I am considering returning everything and going apple.

I purchased a Fitbit Versa 2 on September 21st. I had to return it yesterday. The watched was stinging my skin. I showed the service rep. The bruised spot where it was stinging. I took pictures of my wrist also. The rep suggested I call Fitbit because she said it shouldn't have been stinging my skin. I called Fitbit and the Rep. Was so uncaring and said since I returned it, there wasn"t anything they could do. I am so upset first because it left a bruise, and because he could have said they would compensate me somehow. He could have offered a discount towards a new replacement or SOMETHING!

Fitbit Charge 3 had the famous grayscale. Called customer service could barely understand. They told me someone would email me in 3 to 4 hours. A day went by no email. Contacted back, again could barely understand. Sent me an email finally with a 35 percent off coupon on new purchase of Fitbit on their store website but excluded almost all Fitbits. However, even if you could purchase one of the Fitbits excluded the price with the discount was higher than you could purchase same item on Walmart.Com or Amazon. Life expectancy of Fitbits are not great. I have purchased two in a four period. Great products but expect to replace them and do not expect any Customer or Technical Expertise.