FitBitReviews 462

Wanna know the best Fitbit to purchase? That would be a Garmin product. Read the reviews of other Fitbit customers. Their products don't last and they don't stand behind them. I won't bore you with my issue with an Inspire HR but will say that it mirrors all the others that have complained. When you get to the final stage with their customer service you will be offered a 35% discount on a new Fitbit. Who would really want to spend more money again on a Fitbit that won't last? Move on and save yourself some money and guaranteed hassle down the road

The one star is because the product was not terrible. The Customer Service on the other hand is flat out BAD! I have been waiting for six months now for a refund of a recalled product. I have made several calls, always with a promise to "ESCALATE" the call. Then wait, and wait, and wait, and wait and then call back again, "Oh, I am so sorry sir. This should not be taking so long. Let me ESCALTE this." Don't bother asking to speak to a supervisor, you will be placed on perma-hold with terrible hold music for 15-minutes and then hung up on. I have now called FitBit 8 times, over 6-months, to try to get this resolved.

For five years I have worn the Fitbit Flex 2. I wore it when i was picking up tree branches, I wore it when I Iwas cutting down small trees, I wore it when I was taking old tires off the truck to burn.
During all the outdoor activities I never once worried about damaging my Flex 2.
Fitbit has not given me a durable replacement. I need a replacement that is durable, and I don't have to worry about the facing getting hit by a limb or etc. PLEASE FITBIT GIVE ME AN OPTION, I am not concern about being able to glance at my stats on my wrist.

My 85-year-old mother purchased a Fitbit yesterday. Was safety sealed. It would not pair so we called and it said it was under a recall I spoke to Daniel he was going to send a new replacement and then told me he could not send a new replacement I asked him if I could send a copy of the receipt and the packaging and it was all safety sealed. I then spoke to a supervisor by the name of Jodi who was in Jamaica. Even though it was recalled they will not replace it and they said I'm stuck with it. I will never purchase a Fitbit again. They took advantage of an 85 year old woman.

Terrible customer service! After many years of being a customer and buying several trackers that fell apart as soon as warranty expires! Good luck in going anywhere with them! They care less about your loyalty or how much you had spent in devices! I called customer service, the call kept disconnecting while I'm on hold 3 times! They make it so you'd give up any good away! My advice, stay away and get an Apple Watch

Awful! I feel like I was scammed. Auto-renewal, without any communication via email or text, for a device I didn't use. Do NOT recommend.

I have been a customer of Fitbit for 8+ years. My fitbit battery died and they offered me a 35% discount to purchase a new watch. Well, turns out I can't use that discount on sale items... everything is on sale right now. Unlucky me it died during a sale. So I get to buy a new watch at the same price as everyone else. Thays no discount. So I call to talk to customer service. After being transferred to a supervisor, she sounds half asleep, it sounds like kids running around in the back, people chatting and you could tell she could care less. She was zero help and quite rude. When I asked to speak to her manager she told me she was the top of the line. So I asked for another supervisor, she tells me she's not allowed to and that if I wanted to get another manager I will have to hang up and call back. Never in my life have I been told to hangup and call back. I told her, what if I get you again? She laughed and said there's a good chance you will get me. She said no ody a over her would take a customer service call and I was out of luck. O asked for her name to report her for her piss poor attitude and she gave me her first name. I asked for her lady name or Initial she told me it's customer service policy to not give out thay info. When I said do you think your the only one with that first name she laughed and said probably not. Absolutely repulsive customer service, not just b3cause of the piss poor discount, but the way she handled the situation. Shame on you fibit for allowing your supervisors to be so disrespectful and rude.

Fitbit is knowingly selling faulty products with Charge 5. I have seen hundreds of posts on the community page regarding issues with the battery dying within 2 hours of a 100% charge. https://community.fitbit.com/.../Charge-5.../m-p/*******...
Everyone is saying that Fitbit support won't offer a refund or replacement, just tells anyone that reports this that it's a "known issue" This has been a known issue for over 6 months now, which is longer ago than I bought my watch. I was not warned this could be an issue, and when I reported it, their support told me they wouldn't offer me a refund or replacement because it's a "known issue on their end". They keep claiming a firmware fix will resolve this soon, but won't say when, and it has been over 2 months since they first started telling people this from what I could find on the forums. I would very much not recommend buying a Charge 5 or anything from Fitbit at this point. I really hoped Google purchasing them would help, but it has not done anything to help their service/support/product to this point.

My wife spent some well earned money,
On the spouse she calls her "Honey"
The Sense that she bought, has left him distraught
Says he's tempted to flush down the dunny

Battery is flat at the end of each day - have to charge it every night, far too much effort.
Tried to custom a clock face, but now it's stuck on a crap one and won't change.

What a waste of money... poor wifey

Have bought Fitbits for 5 years. Product is reliable and good value. Customer service is deliberately circuitous, never reads or listens. Responds in circles instead of providing the Premium service that was included in my last purchase. Have to switch trackers because I just can't tolerate their attitude any more.

They don't have a complaint department! I guess you wouldn't if you were selling faulty items.

I reported them to Trading Standards.

I've been through 2 luxe watches in 6 months and they just don't work and I've wasted hours with customer service trying to make them work but it still doesn't work. The time is wrong, it doesn't sync and even the steps and exercise appears to be wrong.

Customer services are useless and they refuse to refund me. DON'T BUY FITBIT!

I reported them to Trading Standards.

Order no. 0liwvy2u2qj1y

My husband and I got each other two Fitbit Versa 2 watches. After one year my watch wouldn't take a charge. One of the 4 little contact connectors had fallen out. The second one became really hot while on the charging cable. When I picked the watch up to take it off the charger, it burned my hand and I dropped it on the floor. I pulled the cord and carefully picked it up with a thick cloth. The back of the watch was puffed out and melted around the contact connectors. The charging cable was melted and disfigured around the connectors!
I'm sure the watch would have exploded if I had not unplugged it! I will include pictures.

I don't received notification after setting up but laterly found I did not following instruction carefully. I got everything is right now. Love this product

The charging mechanism for this watch was useless from the start! Intermittent working, and then finally stopped charging the watch. The support in Central America expected me to trouble shoot the actual watch! They wasted my time and then said I could buy a new charger, from an authorized dealer and send them the receipt. This watch is a waste of money and is not supported by the company. I will not buy a fitbit again.

My first fitbit (fitbit sense) stopped working one week into use. After spending many hours setting it up and learning how to employ even a fraction of its features (none of which were user friendly) I called the company and asked for a refund. I was denied. I then asked about its accuracy concerning its heartrates features. I was mislead. I was instead sent a replacement, and told I had 45 days from the receipt of the new item to get a refund if I was not satisfied. I did so. Again I was denied. I was told the 45days FROM THE ORIGINAL (BROKEN WATCH) HAD EXPIRED! Now I have no refund, no recourse, and am stuck with a $300 watch, which due to Heart Rate precision accuracies issues, I have no use for. This company cares nothing for its customers or its integrity. Be cautious in dealing with organizations like this. Your money is their only real concern.

When I bought my versa 3 they included Fitbit premium. I wasn't a fan and tried to cancel it through the app and online but never worked. It wouldn't show I even had a subscription because I didn't buy it through Google play. They then charged me after 3 months. I called and emailed customer service. They literally just repeated that it was none refundable and I should have cancelled. I tried telling them multiple times I did try and was unable. They did nothing finally just saying go to help. Fitbit... where do you think I started. Worst customer service I have ever dealt with.

Fitbit support is very nice; but nice doesn't cut it! I have had 2 charge 4 each of which failed; and now have a charge 5 which does not currently work. Fitbit says there is a known issue and are working on a solution. I would not have had the 2nd Charge 4 or the Charge 5 except that when you make an investment that fails then you are offered a new product; what do you do throw your previous cash investment to the wind? Or do you take a replacement (which might invovle more money)?
Don't just walk away, do some research get another product.