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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,509 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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Rep was able to help me out with no issues. Love the great support!
Another satisfied customer -- I love it! Justin, thank you for allowing us to provide you with the great customer support you expect to receive!
Engrid was incredibly helpful! She made my day happier and made me feel very like a valued customer.
Josh, what a truly positive review, and thank you for sharing your experience with Engrid! I'm pleased she made you feel valued and I'll let you in on a little secret -- you ARE valued! Thank you, thank you.
I am a first time customer and had a bunch of questions. Nikki took the time to explain everything to me in detail and fully answered all my questions.
I'll be honest Holly, I love when customers ask us questions. Thank you for the impeccable review you provided for Nikki, and I'll be sure to share your review with her. I love having a smile every day while visiting with our Freshly family members. Thank you, again!
Freshly has amazing customer service all around. They are quick to help and remediate any issues that come up. Belle U is a great customer service rep as well!
We really do try our very best, Chris! Thank you for your outstanding review of Belle. Belle is getting the reputation of being a customer service rock star that our customers love. I want to thank you for adding your name to the list that appreciates Belle. I truly appreciate your review and kindness. Thank you!
Sheryl L fixed me up real quick, thumbs up! I needed to pause for a week to get thru all my meals. They were piling up. So delicious!
Hi there Karen and thank you for your stellar review. I'm so pleased to know we were of assistance to you today! I'm so happy you're enjoying your meals and we look forward to seeing you again, soon!
Cherry L was extremely helpful. I had a family emergency that came up and as a result I wouldn't be home for a week for my delivery. In spite of this she worked to see if it could be cancelled or stopped to prevent wastage. She was so courteous kind and compassionate and Is someone I would trust to help me again.
Michael, what an awesome review, thank you! I do hope everything in your world worked out well. Cherry will be very happy to see your review, and I will be very proud to be the one to share it with Cherry. Thank you, thank you.
I had multiple questions and Alejandro was quick to answer them and so kind to let me know I wasn't bothering him and he was happy to help! I feel like making me happy was of most importance to him!
And Jennifer, you would be 100% correct -- we do want to please our Freshly family members! Thank you kindly for your wonderful review of Alejandra and I'll be sure to pass along the stellar review. Our agents truly love and take pride in helping our customers.
Missing a meal from the delivery. Alejandro was helpful in getting the cost refunded.
We are delighted to hear that Alejandro was able to settle the issue that was had with the missing meal. We strive to offer the best solutions! Thanks for sharing your experience.
Great service and tasty foods... the online service is great and they went above and beyond to resolve my issues. Thanks for Belle for your hard work!
Belle and I both thank you, Larry! I'm so happy you're enjoying the service and your meals. We are humbled by your praise and will always do our best to maintain your satisfaction with us. Thank you, again!
Yay, we want happiness and it sounds as though you left happy today, Carol. Thank you for your wonderful review -- I certainly appreciate you!
Virtual assistance was very intuitive and responsive. Also chatted with a live associate and she was extremely helpful. Will use this service again in the future!
JM, thank you so much for your feedback and positive review! Sounds like you had an A-OK experience today!
We need to cancel our current order, but we had already been billed for it. I was directed to the chat and forwarded on to Cherry L., who took care of everything, cancelled my order and issued me a refund without any problems and only took a couple of minutes. Excellant customer service provided by Cherry L.
Thank you again,
Hey, Paul! I greatly appreciate you for sharing this hassle-free experience. It's such a pleasure knowing that you got the help you need -- all thanks to Cherry L! Thanks for hitting 5-stars!
I didn't realize the deadline of 5 pm as I work past that time until I received an email saying the order from the previous week was reordered for next week. Didn't like a couple of the meals so didn't want to reorder the same meals. Contacted live messaging, and the rep was able to update my order. Very helpful and friendly! I will say the 5 pm deadline for ordering is a little inconvenient due to not finishing my workday until after that. A little later deadline would be helpful.
Richard, I appreciate you for reaching out and taking the time to share how your experience went! Assisting our customers is something we look forward to every day, and I've made a note of your suggestion. Thank you for the 5-star rating!
Arie, I can tell you how easy it has been to work with Josh! He indeed deserves a shout-out for this. Thank you for reviewing us!
I need to cancel an order due to unexpectedly not being home. Diana S got me a full refund!
Nick, you're most welcome, thank you! Neither you nor Freshly wants to have your meal package delivered when you're not home, so we're so happy to know that Diana got you all taken care of. I'll be sure to pass along your kind review to Diana! Thank you, thank you.
The site is very quick and Diane S helped solved my problem in a heartbeat. The food is terrific, too. I have my clients enrolled as well.
Sharon, it is so nice to hear from you today, and thank you for your review of Diana. Diana is a resident Freshly rockstar, so I'm thrilled you left totally satisfied today and you're enjoying your meals. Thank you.
I had received my first shipment. I am planning on using for dietary fixes. I tried to cancel so I could try them out first. The system would not load the cancellation page. Frustrated I reached out to the online help. The computer got confused but immediately directed me a Human who very quickly resolved my issue. Very pleased with the customer service
Robert, thank you for sharing your experience with us today. I'm very happy you got to a real human being who greatly assisted you. Thank you for sharing your experience with us today.
I was really struggling with the app on my phone. But the reps that helped me were awesome!
Denise, thank you for your kind review, but I'm very disappointed you had an issue with the app today. I will forward your feedback to our team, and I'm very happy to know you got taken care of today. Thank you!
Nikki the live service representative was extremely quick and helpful. I really appreciated the immediate assistance!
Sounds like you're in the right hands! I'm extremely delighted to hear Nikki was able to assist you efficiently! I'm sure, she'd be so pumped to hear your kind words! Thanks for your review!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Chloe, thank you for your 5-star review of Alejandro! We're always here to provide the wonderful service you received today! Thank YOU and I hope you keep enjoying Freshly!