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FreshwaterSystems Reviews Summary
FreshwaterSystems has a rating of 3.1 stars from 3,923 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FreshwaterSystems most frequently mention customer service, good price and fast delivery. FreshwaterSystems ranks 2nd among Water Filter sites.
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Great price, outstanding shipping and quality product, thanks
One of the filter has a diameter not fit well with my cylinder. It has never happened with my previous replacement filters. I had to sand down the plastic tubing to make it fit
Organized Web site made it convenient to shop for the fittings needed to make the required keezer connections, thank you.
I really like this company they mead my order really easy to get and to track im happy with the customer service i think they really did a great job thank you guys
I ordered a flow restrictor for a water line that feeds a wall mounted faucet used for filling water pitchers. Freshwater Systems had a good selection and responded to my order very quickly. The expected delivery date was just a few days after I placed the order and the item arrived right on schedule. I was kept informed of all crucial steps in the process.
Thankful you could accomodate my small purchase. It's good to knoe that you are there for the little guy as well as the big companies.
Easy to nav the site, checkout was simple, products arrived as expected. What more could you ask for?
Parts where sent on time and properly packaged only problem I have is 10 emails a week from this company hey product is great now leave my email alone I will call you when I need something more
Excellent service very helpful representatives on a problem with my credit card we got it straightened out no fuss no bother. Thank You.
Outstanding service could not ask for any better service.
The customer support was superior at Fresh Water Systems. All I needed was a $20 item and the care given to my purchase was treated with such gratitude and care even through it was a nominal purchase.
My RO unit took about a month longer to arrive than stated when I purchased the unit. When I would call to ask about anticipated delivery dates, response from freshwater systems was rather slow.
When we finally received the RO unit, there was some damage on the RO unit from shipping. I immediately let freshwater systems know about the damage but they have yet to rectify the situation one week later. I called freshwater systems to follow up and find out when replacement parts would be delivered, they told me they were looking into this situation and will get back to me with an update. It's been 4 days since this discussion, I still haven't heard back from fresh water systems. Another example of slow response.
The equipment and price is great, customer service/responsiveness needs significant improvement.
Was very happy with their customer service. Very friendly and helpful.
Recieved my order in a very reasonable time.
The 2 canisters for my water filter arrived well. One is installed and water pressure is so much better. Thanks.
I called and asked what meter I need to measure the solids in my water to determine when to change my membrane filter on my
Water system.
Your employee was very pleasant directed me to what I needed and I received it and 3 to 5 days and very satisfied
Very Satisfied - Learned from manufacturer that Waste King instant hot heater was exact same as units with other names selling for twice the price. Heater arrived on time was easy to swap with old one and has been working well.
From the business
Founded in 1989, Fresh Water Systems (FWS) has grown to be one of the largest independent providers of residential and commercial systems, parts, and accessories related to water purification. The company counts among its long-time customers over half a dozen of the nation's biggest pharmacy chains. FWS maintains one of the largest on-site inventory warehouses in the industry at its headquarters in Greenville, South Carolina. This ensures a wide selection of replacement parts, highly competitive pricing, and fast delivery times. We strive for total customer satisfaction with our comprehensive and easy-to-use website and call-in center staffed by dedicated and highly-trained professionals.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members