On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
FreshwaterSystems Reviews Summary
FreshwaterSystems has a rating of 3.1 stars from 3,923 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FreshwaterSystems most frequently mention customer service, good price and fast delivery. FreshwaterSystems ranks 2nd among Water Filter sites.
We monitor reviews for authenticity
My LG fridge water filters arrived on time and were securely packaged. I did a lot of research before ordering on-line. Freshwater Systems had a good rating and also a good price. Will be ordering from this company again.
Order was handled quickly, but I requested a delayed shipment date. It was sent immediately in spite of my request... Had to have a friend pick up the order since I was out of town.
Product arrived promptly, was reasonably priced and worked as expected.
I received the wrong o ring with the filter after having the order on back order for 3 weeks. After very polite 2 emails to your dept. I didn't receive a response or a remedy. I will never purchase from your company again and will rate negatively anywhere I can.
Called for water filters and got paper cups shipped. Although ladies working on returns were wonderful!
Thanks
The correct filter was sent to me in a short amount of time. Thank you.
I will use this company again.
I finally called and inquired as to a ship date and found the order was ready but supposedly lacked shipping instructions (wrong). Why didn't someone call me rather than just let something sit and wait for me to finally follow up on the order. A system failure for sure.
Good delivery and web site. Some filters are made over seas, whereas other are US. Not sure of the quality of the foreign filters.
When I received the product, they sent something I didn't order and did not send the actual pump. We spoke to someone on 4/30/16 and someone was suppose to get back to us. We did not get a call back. They did say they would send it out but they were going to confirm that on the following Monday.
Can you please confirm it went out. My phone number is *******465. Address is 9504 Petite Lane, Lakeside, CA *******-4316.
I'm still waiting for an email response for an item that did not ship with my order.
The bulb was wrapped in bubble wrap and the FedX driver stepped on the package 3 times, needless to say the bulb was broken. Now the person I am dealing with at Freshwater systems isn't in the office and they're telling me it could take 3 weeks to get a new one. I'll never use them again.
I ordered replacement filters for a Shaklee counter top RO filter system.
The rep was helpful in my selecting the filters. I waited a month for delivery,
It seems the RO cartridge was back ordered. After receiving the filters I endeavored to install them. NO water came thru the RO filter.
I tried to call in for help for several days, the tech service line wasn't working.
I sent an e-mail request. Got prompt response. Sent in a photo of my system.
I was told the wrong filter was sent. Paid additional cost. I'm now waiting
For the correct filter. :(
I had a plumber come to install my new home distiller. He did a great job and it works very well, but we were missing the directions to the pump and also some kind of connectors, possibly to plug the holes in the tank. Thankfully, we had two old distillers in our basement so he took the old ones from those and it worked slick.
I ordered several items from Freshwater. One of the items was 1/4 ID X 3/8" OD tubing. They sent the wrong size. When I first call (on hold 20 minutes) I was told to throw away the tubing they sent me because they couldn't use it and they would send me the correct tubing. After 2 1/2 week later and no new tubing, I called again (on hold 20 minutes) and again I was told they would ship the correct tubing. One week later I received an email and told I will need to return the initial tubing. The initial tubing received was 3/8" ID X 1/2" OD. Now for some reason Freshwater believes it is 1 1/4" OD tubing that I initially received. Responded to their email correcting their mistake. I get another email asking if I will accept 2 day shipping for the CORRECT tuning. My response... Yes!, as long as they pay for it. After 49 days since placing the order, I had not received any tubing and sent them an email asking the status of my order. No reply! It has now been about 60 days and NO tubing! I get the feeling that people at Freshwater don't understand tuning dimension and don't care, plus they don't care about providing good customer support.
Very please with my purchase. Very please with the timely manner of the delivery
The entire shopping experience was excellent. It was easy to navigate the website and place the order. The product was delivered in record time. I will definitely use Freshwater Systems in the future.
Ordered a 3 pack and have no issues to date
Credit card process was accurate and received merchandise in a timely manner
From the business
Founded in 1989, Fresh Water Systems (FWS) has grown to be one of the largest independent providers of residential and commercial systems, parts, and accessories related to water purification. The company counts among its long-time customers over half a dozen of the nation's biggest pharmacy chains. FWS maintains one of the largest on-site inventory warehouses in the industry at its headquarters in Greenville, South Carolina. This ensures a wide selection of replacement parts, highly competitive pricing, and fast delivery times. We strive for total customer satisfaction with our comprehensive and easy-to-use website and call-in center staffed by dedicated and highly-trained professionals.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members