Frontier CommunicationsReviews 173

I am not looking forward to establishing a business relationship with Frontier Communications. I have been unable to get my issue resolved yet. Looking to get service started for a new unit (Frontier was a default selection) and I followed the verification process now, apparently, there is no history of me, the verification form I emailed, or the account/ticket number I provided. Certainly, there will be no recommendation from me for this company. Perhaps this business should be dissolved.

Too disgusted by their horrendous customer service to write a coherent review...but trust me, they're the WORST COMPANY I've ever had the misfortune to do business with.

To start, I am 72 and the installation took a week to finally get everything working. We were out internet for several day. We have a smart home, so this was a large impact. Our printer uses bluetooth/wifi so this was a huge deal. Customer service reps were either mostly terrible or you get a unicorn who know what to do. We were promised a youtubetv coupon 2 months ago. They said they would sent it yesterday. Did not come. Chatted with someone today, it did not come. I chatted today, the rep said, give me two minutes. After three she asked if I was there which I was and the chat ended because it was idle for 3 minutes. Also, their speeds are bullcrap. You only get the high speed if you are connected by ethernet. Modern laptops, including all three of ours and our tablets do not HAVE ethernet ports. Their speeds are the same as the hated Spectrum. They rank 9th in the Consumer satisfaction index AFTER Cox and Spectrum. They are not accredited by BBB and have a 1/5 star rating there. CNET 1/5. Sitejabber 1.1/5. Yelp 1/5.

Please Please Please...do NOT get involved with this company...i think today makes about 12 days with no service...today when they dont show today will be the SIXTH appointment they dont show up for...multiple days of work missed...they are AWFUL!. They people who answer the phone...you can not understand them, they disconnect you, never a manager...and SIX no shows...i switched from comcast...i thought they were worse...but these people are the worst...DONT DO IT...they sound nice when you sign up for NEW service.but that will be the last time they show up for you.

I have had several accounts with frontier and in all of them there is always a delay with the installation, this last time they lied to me several times, including a technician who never show up for the appt this was what happened I call on 12/1/2022 for a new service I am given an appt for 8 days later more than a week and i work from home as a manager but it was nothing that i could do so i agree it turns out that the technician says that he could not access the property, property that does not have fences or any type of gates so at this point the only solution that they give me is to do another appt for the installation and that i have to wait another 7 days and it turns out that the technician says that there was no one on the property I called him 6 times and without an answer 6 time no 1 or 2,6 In addition, there were people in the house waiting specifically for this person, that was on 12/15/2022 so far i have been waiting for 15 days for a service. I spoke once again with the costumer service and they tell me that on the 17th or 19th someone will come or At least they will give me an answer, the latest being 12/22/2022. It turns out that today, 12/19/2022, I call because no one came or call and they tell me that until 12/30/2022 they cannot do anything so they literally lied to me more than once the technician and the costumer service and i call the 1 of december and they maybe can do the service a month ago but a this point i dont know if that is true STAY AWAY FROM THIS COMPANY!

The Tuesday before Thanksgiving, the Frontier contractor came thru my neighborhood installing fiber optic cable. They ran it thru my sewer line and damaged my water line (someone didn't check where the lines were). Had to take time off to get plumbers out to fix the sewage nightmare and it cost me $1500. Wednesday before Thanksgiving, called Frontier at 8am while my husband dealt with the plumbers. Was on hold for 3 hours just to get to a live person and then got transferred a few times, more holding and then got to someone who apologized for the inconvenience, took my info and said someone would call Monday. The actual contractors were down the street fixing a city water line they broke, so my husband chased them down and talked with the supervisor. We missed our planned vacation to get all this fixed. A month later I was actually reimbursed for the cost of the plumbers, but nothing else. Then Frontier sends their sales team at dinner time. I told the 2 guys that I wasn't interested due to the sewer nightmare. They continued their high pressure tactics, trying to tell me Spectrum was slow and unreliable (it's not). They tried to say that they offer the highest speed with no lag even during peak usage. Not physically possible. Then they try to tell me it's cheaper. I told them no, I prefer the Spectrum customer service that actually answers the phone and helps me. Then the sales guy says that he can schedule an install for 2 weeks out so I have time to get over sulking. Nope dude... now I will never use Frontier and I will tell everyone!

My frontier Internet and phone has been out since Hurricane Ian in September. I have made 4 appointments for them to come and fix my service all of which have been cancelled or no shows by frontier. No one can seem to help me but they have no problem sending my monthly bill. Worst customer service I have ever experienced.

They installed internet just 2 weeks ago. Service is out. They cant fix it from troubleshooting. They earliest they can send a tech is 8 days.

Service out on Friday. The customer service team told me to wait for a call on Saturday from dispatch, they may be able to send somebody. Nobody called. So I called them and they to call tomorrow and said we will call dispatch tomorrow (Sunday). I called them and the rep told me they dont have tech help in the area on Sunday. And also told me they dont have tech support on Saturday.

The customer service is pathetic. Wrong information provided on possible solutions. The worst part of this company? They do not have enough tech support to serve their customers. Im in Calif. Highly populated area. They cant send anybody for 8+ days to help.

Do not use this service.

• the internet service was okay
• canceled service on 10/20/22 ONE day after the billing date of 10/19/22; the customer representative told me that Frontier would NOT bill me $54.99 for the whole coming month, but, I would just pay a $10 disconnect fee
• disconnected and returned equipment on 10/20/22
• received an email on 10-21-22 from Frontier acknowledging the equipment return and stating: "Estimated Next Bill Total $10.00"
• in Nov got full bill for a whole month of service even though I did not use the service and even did not have the equipment anymore
• in Nov called customer support to ask why I did not just get billed for the disconnect fee of $10
• got bounced around to three different representatives
• third representative told me that Frontier will not cancel or prorate the last bill and on top of that they will still charge a $10 disconnect fee which I still haven't gotten
LESSONS
=> Don't believe what any Frontier customer representative tells you
=> Frontier is willing to burn its customers/future customer relations for $54.99

Absolutely the worse customer service I have ever experienced the installer never showed up I texted customer service and for an hour got nowhere insanity do yourself a favor regardless of the price stay away far far away if you don't believe me just read some of the reviews they are all correct

We've had static on our phone line when it rains and recently it got worse to the point where the internet now drops dozens of times when it rains now. We called to have a technician come out. 5 times they scheduled an appointment and 5 times we stayed at home to be here when they came and, yes, you guessed it, 5 times no one showed up. I called twice this week and all they could tell was they would reschedule again. No thank you! Will be canceling our phone service and getting our internet elsewhere. Customer service is non-existent.

Frontier tech came early on Oct 28 to fix our first issue with static on the tephone line. Today is the 2nd of Nov, and the phone has a loud enough hum that we can't use it again. First available service call is on the 18th. Pathetic

I live north of Minneapolis and we have two options for internet service, frontier and a locally-owned company using 5G technology. We chose to go with the 5G service because we wanted to support a small local company and their monthly rate was less than Frontier. We ended our service with them 5 days into our billing cycle. They will not charge a customer a prorate for a small portion of a billing cycle's usage. I have spoken with them multiple times and they will speak to you as chipper as they can be, but they will not accommodate your needs nor will they empathize with you if you're in a financial situation that doesn't allow you to refuse to pay them. We went as far as figuring out what the daily charge was and sent them a check for the 5 days as well as the local taxes and fees associated with a billing cycle's charge. We also included a letter explaining how we came to that check amount and why we see it's fair we pay for the 5 days. They deposited that check, but still request the remaining balance. I spoke with 3 different agents, a phone call lasting 30 minutes, and all of them chipper as can be said they cannot waive the balance, they're not allowed to do that. I was then threatened that they would file my neglect to make a payment with a credit score agency. This lack of empathy and understanding is something that raises many red flags for me and acknowledges why this company has such a poor reputation. If possible do not do business with Frontier.

I have no phone or internet when it rains. The phone will ring and ring over and over and go into the answering system with recorded messages til there is no space left as long as it is raining. I am unable to make any calls either, just dead line with static. I have to disconnect the line from the wall. Or ruin my phone? This problem has been going on since June. Latest issue was calls were going into 911 and police were sent out. Twice police went to neighbor when I wasn't even home. I was told by neighbor it was not raining. Third time police came to neighbor and then me at 2:00 a.m. in the rain saying they got 911 call. If we each didn't come to the door, would the police break down the door thinking someone was having an emergency? Issue was then escalated and no tech showed up. Fourth time I was home (no rain) and police called me asking if I called 911. Tech finally came more than two weeks later and replaced corroded wires. Still having the same problem. Next two scheduled times, no tech showed up. Now scheduled service is in 18 days (if anyone shows up). Never had any phone problems when I had Verizon or ATT. Wish someone, ANYONE, would take over Frontier. Worst company ever.

Waiting 25 days plus for them to fix internet is too long. STILL waiting they made me wait 21 days they did not show up

Frontier is the only provider of fiber internet in my town, and I have to say the service is great when it works. Blazing fast speeds, far better than cable. However, when it doesn't work - which in my case has been off and on for a month - I have to deal with Frontier customer service, which is every bit as bad as you've heard. It took an hour and 15 minutes on the phone - not on hold, actually talking to someone - before they agreed to send a technician. Another time I talked to someone who hung up on me when I asked if they could escalate the service call. This morning, service went out to all the Frontier customers in my neighborhood, and it took 30 minutes on the phone to get them to admit there was an area outage. It's only worth it if you're confident you will never need to call these people for anything. Otherwise, avoid Frontier.

This is the worst phone and internet provider for your business. They absolutely suck. The customer service and billing department are completely incompetent.

Called to cancel my phone service keep my internet since I use my cellphone over it and the shut everything off. Then tell me it will be 10 days to fix it I take care of my elderly parent and she needs to call at night if she needs help. Had to stay for a month one time because the relay for my ringer voltage in the building the technicians met at every morning and had lunch at needed replace my phone would not ring. They are the only game in town or I would have left them long ago unless you want satellite and nothing when it rains. So I have spent the day calling them and on chat with them to get them to fix a problem I know they can't. Sometimes it is nice to be retired and have the clouds lined up so you can use your cellphone.