On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
GameStop Reviews Summary
GameStop has a rating of 2.2 stars from 548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GameStop most frequently mention customer service, next day and business days. GameStop ranks 905th among Games sites.
We monitor reviews for authenticity
This is good selling site especially for gamers that want to play new games. Just Like me.
Refused to give me a non-opened game. They said they were all open. What the heck is that!? Not new if you ask me!
Stuck at what to buy your teenage son? Just ask the sales rep. Won't get you wrong.
The game stop in Waco TX ******* is straight trash. The bald headed guy answered phones talked to staff and avoided helping his next in a very long line. He was slow as a snail and had no customer service skills at all. If he can get a job I got two lazy $#*! teenagers that need to hang out and make some money just let me know when I can send them your way thanks.
Steam is one of the most popular online videogame stores and DRM. If you're a gamer you know it. It's as simple as that.
Ordered Astro a40's on Monday at about 2pm, received an email about 8pm to tell me they had been dispatched and by 1pm the next day, i had the headset plugged in. Fantastic service all round. Thank you gamestop.com
So I went to my local store to purchase an A/C adapter for my Wii. They have to order it and it arrives the following day. GREAT!
It is close to Christmas and I decide to visit gamestop.com to make a purchase of a "Blast from the past Wii bundle for my daughter. Order #**************... proceed to checkout,,,,,,, receive confirmation email... I think "GREAT" again... WRONG!
I later receive an email that my order cannot be processed because my debit card had been declined... WHAT!? So I call my bank to verify that there are funds to cover the purchase and... YES there are sufficient plus to cover the purchase. I call customer service and after being on hold for 40 minutes I speak to someone who cannot speak plain and I can understand about 2 word of every other sentence he speaks. What I am told over and over again is to call my bank to verify the funds and then they will process the order again... I repeated to this person over and over that I had done this already and after becoming frustrated with hearing yet again to "call my financial institution and verify my funds"... I hang up the phone. Meanwhile I get back into my email to find a new message "ORDER CANCELLED." At the time I read this I am LIVID!
I calm myself and revisit gamestop.com to find now the "Bundle" is not available online...
OKAY... So I purchase just the refurbished console and proceed to checkout... reenter my card info... hit the "SUBMIT" button... it says "One or more items have been deleted due to availability."@#%^! There are no words to explain the explitive that I would like to use at this point,
Dear gamestop.com,
If you do NOT have an item available... DO NOT OFFER IT ONLINE OR OFFER IT FOR SALE AT ALL!
Great place to come to, wide variety of games. Downside gets pricey.
While yes a bit expensive and yes the instore credit sucks. They do however have a excellent selection of games.
If you haven't been you should. There are locations everywhere.
I would take Gamestop to poundtown if that was legal. Or even physically possible.
What I am trying to say is that there is an excellent selection of crap here.
This store has a great selection of games, plenty of things to choose from.
Whenever I am unsatified with a game I can return it for any reason. They have all the games I want for cheap!
You will loose money coming to this store. They usually are update and in stock of the various games. However if you ever try to trade in a game you will only get pennies on the dollar.
Selection 7/10, Customer Service 3/10, 'savings' 2/10, shipping speed 8/10, website itself, 5/10.
OK Do not ever order online from GameStop! I ordered something on Saturday and paid extra for one day shipping. The website says 1 business day and 1 business day for processing so I figure it will get to where it is going based on that by Wednesday at the latest. Well I decided to check on it last night and lo and behold the order is still in the open state, not even in processing. Check banking records, no charge yet... Hmmm. So I start looking around for a Customer Service number. Nothing, Nada, Zip. Ok gaming site, higher tech stuff... must have online chat, right? Nope, Nope, Nope... You submit a form and then wait for them to get back to you by email... 48 hours they say... We will see... On a whim I called the local store and they were able to give me a customer service phone number although he was not able to confirm if they could handle. Com order. Called it and and they have a option for online orders! Yay! On hold now to try to talk to a person... 35 minutes and counting. GameStop must be getting by from their retail stores. Based on the customer service I have gotten in the stores I would give the company 5 plus stars, but the website is garbage. Also, when you go into your order history it says you can view and change existing orders (I assume open orders) but their is NO clear way to perform this action... Shopper HOSTILE!
I was on the phone with customer service for about 2 hours after I had been advised the wait time was 30 minutes. I then receive a cancellation notice for my order a few minutes after. It said that if I had any questions to email *******@gamestop.com and they will get back to you in 24 hours. I emailed them an email stating "My name is Janie Hernandez. I received a notice stating."The order #************** that you placed with GameStop.com or EBgames.com has been cancelled" but I never had an order with that order number. I've had an order number for a few weeks ago that arrived and one last week. Their order numbers were ************** and **************. I do not remember making a third order and have no confirmation that an order by the number of #************** was sent to my email. I already received my package with this information. If you have any questions, please feel free to call me." on November 10,2015. It is now November 19th, 2015 and my email has yet to be answered. This is very very poor service. I will NOT be recommending purchasing from gamestop to ANYONE.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Games Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members