GameStopReviews 548

I bought a Kinect from Gamestop.com that was supposed to come bundled with the game "Dance Central Spotlight". The game was not in the package, nor any card with a download code. I called Gamestop "customer Service", was put on hold for an hour and five minutes, and then was told they could not givve me a code and would not send me a DVD. They said I could return the entire Kinect to exchange it for a new one and then call back (another long hold) and then they could set things right. That is an absurd amount of hassle just to get what I was promised and paid for. It is up to them, not me, to make this right and they refuse to do so. I will not do business with them again. They burned me.

I ordered a Pipboy edition of Fallout 4 on their online store because it was available for a short time. There was an issue with the order and their website wouldn't let me order another one or cancel it.
I waited 2 hours for some guy in another country to answer my call, in that time the game had sold out and he told me there was nothing he could do.
I'd give them even less than one stars if I could.
Never ever doing business with them again.

If you want to learn about games, read reviews, then GameStop is the place to go, however other than price comparisons shopping there seems almost always troublesome. Customer service is always too late and too unhelpful to answer your problems. The prices also are not competitive at all.

Avoid purchasing anything pre-order from gamestop at all costs. If your CC is stolen your order will be cancelled without warning. And with pre-orders that have been sold out they will NOT rectify the issue. "IT'S POLICY" because of the way the CC was declined. This just happened with the new destiny collectors edition with me. As for me I will no longer be doing business with any gamestop/ebgames web site or store again. This is extremely poor service and only shows the leading goal get your money not work to give good service.

Gamestop could be much worse. The prices are usually somewhat decent, and the selection is on par with many of the other game retailers. The staff however is usually pretty awful. I have found that they will lie to you just to make a sale. I never take what the employees say at face value. This is mainly because i was told the Logitech G930 will not work with pc and that i will need to buy a second headset made for pc. (Even though it says the G930s will on the box)