It was my first and last time shopping from Gap. I had the worst experience ever. I placed an order with Gap online Canada, and it claimed to ship the item within 7 to 9 days. Right now, it has been over a month and I still did not receive any thing yet, because after I purchased the item, they put that the item is BACKORDERED. The store keeps changing the shipping date and last time I checked it when it should be delivered I realized that they added an extra month forward until shipping arrival!
Unfortunately, I did not read the reviews before I ordered the product. I was shocked that Gap has online reviews ranging from (MEDIUM TO TERRIBLE), and the company has not done anything to clean up its image.

NEVER SHOP ONLINE FROM THIS STORE.

Miserable experience!
I ordered 5 pairs of underwear at the the Gap store, and a week later I get a notice that the pack of three are on back order? Then I received 1pair and the last pair have been stuck somewhere for weeks? I out of 5... what a joke!
Miserable experience.

I would give them a 0 star if possible. I ordered 18 items on 11/26/20.9 of them were lost in transit and showed no shipping movement since 12/2. Called Gap last week and was told I had to wait until 12/21 before they could do anything. Called today as items still had not arrived and they said they could issue me a return that would show up in 3-5 days and repurchase everything at my expense today. When speaking with a supervisor was told their company never reships items at no cost to customer. That no matter if items were damaged, missing, wrong item shipped, etc, that customer is always asked to repurchase the item(s) again as they wait for their return. Epitome of bad customer service and I will never purchase from this company again. Beware of this company.

I placed an order for a Christmas given on 11/27. The GAP used LaserShip as the shipper. Tracking information continued to just say package waiting for LaserShip to send out. Checked with LaserShip and they said they needed more information about my shipping address and had reached out to the GAP for more information. Yet no on ever reached out to me (no phone, email, etc.) and no updates provided. After checking with LaserShip final time, they informed me they RETURNED the package to the GAP. The GAP no longer has stock and would only offer a less than sincere apology and a credit. Now it is 2 weeks later and I have to start shopping for a whole new Christmas gift for this child. WORST CUSTOMER EXPERIENCE EVER!

I had an online order ship in 3 parts. One of the packages was delivered incorrectly, UPS nor Gap were of any help, literally, when you call the Gap customer service it says "Due to the unusually high volume of calls, we are unable to respond" and then it hangs up. Their online chat is off. I went to the store and their response was "this has been happening so often and unfortunately there is nothing we can do about it except to try and call". After being on hold through the Gap phone at the store for 30 minutes, I gave up. I then emailed customer service and got the same response as I did when i called.

Buying clothes should not be a second job, it is a luxury and you expect good service, or just any service at all! I am beyond disappointed that I am in limbo without the goods i purchased or a refund of the goods I purchased because I cannot speak to anyone!

Sad, very sad. I ordered and trusted in a Company that has been around for a long time and that i trusted. I have not received any order or any communication beside the tracking number that i used to follow the arrival to my location but no package delivered and i can not get any contact person via phone, 1-800 number the local number and also sending a e-mail. Very frustrating. I dont want to be scammed for money and clothing..

I have been shopping online from Gap, Banana Republic, and Old Navy for over 8 years and very happy with their free mail returns. I like that I can go online and select the items that I want to buy and return the items that don't fit me very easily. I go online and select the items that I want to return, print the return slip and the shipping label, and return them in the same bag that arrived in. I buy suits and pants from Banana republic, pants and jeans from Gap, and shirts and sweaters from Old Navy. I am very happy with their service.