Not the best customer services. I ordered a gift card and small purchases, paid for priority delivery so that the gift card would arrive on time, when after 2 days I checked the status, it turned out that the order was canceled with the reason - there is no thing, what kind of thing is not clear. I ordered the second time a gift card and socks in addition, this time I paid $ 25 for delivery so that the order would arrive the next day. When I received an email stating that it turns out that I can't buy a card, I went to the site and saw that not the entire order was canceled, but only the gift card, and I can no longer cancel the delivery of socks with priority delivery, because they are very fast Sent, because delivery is a priority! As a result, I will have socks worth $7 at a price of $32.

Has anyone else noticed that the Gap defaults to in store pickup for online orders?

Obviously I don't want to come to the store! It's WHY I SHOP ONLINE!

Good quality, good for the basic staple pieces in the closet. I like the gear without all the advertising. I appreciate the jean jackets and the flowing summer dresses. The sizes are easy and straightforward. I wish that I had a GAP near me.

I have been a loyal customer for years. I have finally had enough of this over priced store. They have on numerous occasions delayed my orders, bur this time i talked to a manager because of course they screwed with my order and i had to call and redo it, no fault of my own. Talked to manager and she asured me i would have it by easter and even waived my priorty one day charge i was willing to pay to guarantee it was on time. They couldnt even get that right and im receiving 2 of my grandchildrens gifts after easter. I am done with this. Costumer service are nice but don't listen to a word they say, mostly lies, if they don't accidentally hang up on you and not call you back lol. Its a joke!

The Gap is comfort, quality and affordability all in one. For casual basics like tees, sweaters, shorts and pants. The fit is good and the prices are reasonable. I also shop for my kids here as well. The children's clothes are adorable but a little on the expensive side. That said, Gap has great sales.

I will never purchase anything from this store again. I purchased online and by the time I received it tried it on and figured out how to do a return. It was too late to return so now I'm stuck with clothing that has zero value to me and I can't even get a refund. When I tried to call their customer service I got stuck with someone who didn't even speak English and hung up on me. Horrible experience.

Gap sent me an email that I'd get 25% off jeans if I let them text me. I did and then the code only works on regularly priced items. I tried to call them and got sent to a sales call for a medical alert device and the woman on the other end wouldn't stop talking. I never could get through to a Gap representative to ask about the promotion. I've given up and unsubscribed, removing the 5 items I had in my cart. I can go somewhere else for jeans.

Stretchy women's long sleeave plain t shirts now have balls on them. Lower quality. Looks cheap. The "favorite" t shirts were my favorite and now mine are all worn out 20 years later! Bring them back!

Des prix intéressants, un grand choix de produits, j'aime beaucoup ce magasin, il y a toujours de la bonne qualité et un excellent service client

Bonne variété, livraison rapide, bon service client, bonne qualité tout était vraiment bien peut-être que j'achèterai à nouveau ici

Grands choix et service rapide. Le site Web est facile à utiliser. Tout ce que j'ai acheté dans cette boutique est de très bonne qualité.

Excellent service et expédition très rapide toujours!
Grand choix, bons prix. Très satisfait de la qualité aussi.

Arrive rapidement et est toujours correct. J'aime leurs prix et la qualité de leurs produits. Le personnel téléphonique était très serviable. Les articles commandés étaient comme prévu. Bon service client.

I tried to post a product review on GAP's website, but it seems GAP doesn't post negative reviews :( I am therefore writing this review here because I bought a set of 3 kids masks in the spring of 2021 for $3.99; these same masks are now $25. It seems GAP is taking advantage of children heading back to school during a fourth wave. This is especially deplorable given that children are at significant risk because they cannot yet be vaccinated. This is price gouging at its worst! I am disgusted with GAP.

You can order clothes for whole family. They have multiple selections for women, men and baby too. At affordable price and quality is good. Shipping is okay.

I had the worst experience with Gap. I made an order and waited two months just to realize the order was returned to Gap. They didn't deliver as "UPS couldn't find my apartment number" even if there is my name on the buzzer of course. After that GAP didn't bother to send me email that the order was shipped back and even didn't bother to REFUND my money. So one month after they shipped the order back (and I was checking the tracking number meanwhile) I found out all of this. GAP customer support said they are sorry and offered 20% off for my next purchase! And that's not the end. I tried to apply 20% code for the next purchase and the code DIDN'T WORK. So there will be no new purchase at Gap, Old Navy and Banana Republic ever.

I love the website sales are always available they have big men sizes only set back you have 2 hours to buy.

The site tells you that you get free shipping over $50, and that you can select that during checkout - but when you pay with Paypal, it doesn't honor it and literally just places the order without giving you any shipping options whatsoever... AND THERE'S NO WAY TO CANCEL IT! They don't even have a useful way to contact them outside of their "normal" business hours, so there's literally nothing you can do but suck it up.

I grew up with Gap clothes as a kid (and other Gap Inc. brands like Banana Republic) - it's bad enough that the prices in absolutely no way reflect the exponentially declining quality, but this is the last time I'm ever buying anything from that company. Ridiculous.