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The company has established a reputation for offering affordable, stylish clothing with a variety of options, appealing to customers seeking quality casual wear. However, significant concerns have emerged regarding customer service, particularly around order fulfillment and returns. Many customers report issues with receiving incomplete orders, poor communication, and unhelpful support when attempting to resolve problems. Additionally, there are complaints about product quality inconsistencies and challenges in accessing rewards. Overall, while the brand maintains a loyal customer base, its service shortcomings hinder overall satisfaction and trust.
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Never a problem returning, shipping is also free to return, great phone system, always able to speak to a person whose first language is English, great clothes I get compliments on, fantastic sales that occur often!
Great store
I only had good experiences with the store, very reliable, great price, good products, great support. Highly recommend the shop at all.
I returned an online purchase for a refund and it was received by Gap on the 24 November, 10 days later I have not even received an acknowledgement from Gap let alone a refund. Emails are not answered until it has been sent 2 or three times, appalling customer service which if you check out other reviews is a common complaint, I will never shop with Gap again!
I like Gap, I often order there clothes for me and my kids. There are large variety of fashion collections at affordable prices
One of my fav clothing store, there are always a lot of sales and great collections of dresses. All my friends like it too
I am unable to get my sister's requested birthday gift to her on time because of the stupid cheap shipping method Gap.com uses, and I got no help from the jerk in customer service who canceled my order without telling me. I ended up hanging up on the idiot and calling back in to get another customer service person. She was a bit more helpful, although I wanted to scream at this point because she kept hinting that I should thank her for giving me free shipping (all orders over $50 get free shipping online now anyway, so I have no idea why the heck she was so weird about it.)
I honestly have never been so frustrated by "customer service" people before in my life. I have had lost packages, misdelivered packages, late and lost items; but the companies I was dealing with would actually work with me to fix the situation. The Gap customer service people are really bad, and the company should stop with this cheap delivery company (it's LaserShip, which actually runs like Uber with independent contractors... who often seem to steal packages.)
I honestly have never been so frustrated with an online buying experience.
Thanks for everything Gap! The party is Saturday, so I have to go out on Black Friday to get her birthday gift. Oh, and thanks for the 10% off coupon to use on my next order. I can't even begin to imagine why they thought sending me that as an apology would be a good idea. It just made me furious. Hopefully my facebook and twitter posts will spread the word a bit about this horrible company.
I love 1969 jeans and their staff are great in Valencia Mall. Miss the mall since I moved up north but go there every time we are in Santa Clarita CA
Cant fault this place for informal outfits, always find there website nice and fresh up to date with offers always poping up as a nice suprise. Quality of clothing is outstanding as is the low prices
Excellent value for money. I had been a regular user for almost 3 years and I always got the same warm response from the customer service team..
This is where my daughter likes to shop. Clothes are cut for younger people so I don't find much there that will fit. The clothes are very trendy so I guess that's why my daughter likes it.
Bought some shirts they fit nice very stylish glad i went on the site and bought stuff dont like goijng to stores so glad to do online shopping
Always great quality and great prices. I love Gap. I shop for myself as well as my son. 75% of my wardrobe is G so.
When I goes to gap I get a warm welcome they are honest good quality clothes delivery on time very nice
I find that their baby gap section seems to have better quality and when it really pays off is when the promotions or $25 discounts are available. I tend to shop there for my baby gear.
Gap is the perfect balance of casual wear to high street fashion week worthy items. I love the quality of the clothing. I cant say enough nice things about the company.
I am never unhappy with my purchase's Gap always has stylish selections wow have I got some great pieces from this store always excited to receive my order
In the jeans on shelf, i have good frame but i lookbig when i get home but small in shop they have tilted mirror
As good as the store. I have placed several orders from Gap online and have had no issues -------------------
My go-to place to get quick everyday clothes shopping that are good quality and look nice. I'm a fan but there really need to be more dress chooses
Great quality, sizes are perfect, online deals great. Will shop there again. Bought online a lot since get coupons and free shipping. Returns are easy and processed quick.
Answer: During the pandemic, it is actually impossible. They do not have customer service reps and the call just simply says they cannot help you.