business logo of Gap
gap.com
classic, casual, americana, lounge, swimwear men, womenAge 19-25, 26-45, 46-60
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About the business


gap.com
+1 800-427-7895
USA
Gap is part of Gap, Inc.
Clothing item from GapFashion apparel by GapMerchandise from Gap clothing lineGap fashion product

Business Highlights

General

Parent Company: Gap, Inc.
Target Gender: men, women
Target Age Group: 19-25, 26-45, 46-60

Shipping

Shipping Cost: $7
Free Shipping: sometimes
Free Shipping Detail: for orders over $50

Returns

Return Policy: free
Return Instructions: items must be unwashed and unworn
Restocking Fees: no

Sustainability

Sustainability Score: It's a Start
Recycling Program: Blue Jeans Go Green
Responsible Materials: recycled, organic

Product

Style: classic, casual, americana, lounge, swimwear
Body Fit: regular, tall, petite & short
Available Sizes: Men's (XS, S, M, L, XL, XXL, XXXL), Women's (2XS, XS, S, M, L, XL, XXL)

Customer Service

Support Channels: chat, phone
Support Phone: +1 800-427-7895

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates

How would you rate Gap?
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Gap Reviews Summary

The company has established a reputation for offering affordable, stylish clothing with a variety of options, appealing to customers seeking quality casual wear. However, significant concerns have emerged regarding customer service, particularly around order fulfillment and returns. Many customers report issues with receiving incomplete orders, poor communication, and unhelpful support when attempting to resolve problems. Additionally, there are complaints about product quality inconsistencies and challenges in accessing rewards. Overall, while the brand maintains a loyal customer base, its service shortcomings hinder overall satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
29
value
29
shipping
28
returns
22
quality
27

We monitor reviews for authenticity

Canada
2 reviews
2 helpful votes
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Never a problem returning, shipping is also free to return, great phone system, always able to speak to a person whose first language is English, great clothes I get compliments on, fantastic sales that occur often!

Date of experience: December 18, 2017
Gennadii Z.
Brazil
5 reviews
0 helpful votes
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Great store
December 18, 2017

Great store

I only had good experiences with the store, very reliable, great price, good products, great support. Highly recommend the shop at all.

Date of experience: December 16, 2017
GB
2 reviews
6 helpful votes
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I returned an online purchase for a refund and it was received by Gap on the 24 November, 10 days later I have not even received an acknowledgement from Gap let alone a refund. Emails are not answered until it has been sent 2 or three times, appalling customer service which if you check out other reviews is a common complaint, I will never shop with Gap again!

Date of experience: December 3, 2017
Mexico
4 reviews
12 helpful votes
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Affordable prices
December 1, 2017

I like Gap, I often order there clothes for me and my kids. There are large variety of fashion collections at affordable prices

Date of experience: November 30, 2017
Arizona
3 reviews
0 helpful votes
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Competitive prices
November 30, 2017

One of my fav clothing store, there are always a lot of sales and great collections of dresses. All my friends like it too

Date of experience: November 28, 2017
New York
1 review
0 helpful votes
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I am unable to get my sister's requested birthday gift to her on time because of the stupid cheap shipping method Gap.com uses, and I got no help from the jerk in customer service who canceled my order without telling me. I ended up hanging up on the idiot and calling back in to get another customer service person. She was a bit more helpful, although I wanted to scream at this point because she kept hinting that I should thank her for giving me free shipping (all orders over $50 get free shipping online now anyway, so I have no idea why the heck she was so weird about it.)

I honestly have never been so frustrated by "customer service" people before in my life. I have had lost packages, misdelivered packages, late and lost items; but the companies I was dealing with would actually work with me to fix the situation. The Gap customer service people are really bad, and the company should stop with this cheap delivery company (it's LaserShip, which actually runs like Uber with independent contractors... who often seem to steal packages.)

I honestly have never been so frustrated with an online buying experience.

Thanks for everything Gap! The party is Saturday, so I have to go out on Black Friday to get her birthday gift. Oh, and thanks for the 10% off coupon to use on my next order. I can't even begin to imagine why they thought sending me that as an apology would be a good idea. It just made me furious. Hopefully my facebook and twitter posts will spread the word a bit about this horrible company.

Date of experience: November 23, 2017
California
5 reviews
18 helpful votes
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Love their jeans
November 22, 2017

I love 1969 jeans and their staff are great in Valencia Mall. Miss the mall since I moved up north but go there every time we are in Santa Clarita CA

Date of experience: November 21, 2017
GB
3 reviews
8 helpful votes
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Brilliant for informal
November 21, 2017

Cant fault this place for informal outfits, always find there website nice and fresh up to date with offers always poping up as a nice suprise. Quality of clothing is outstanding as is the low prices

Date of experience: November 21, 2017
India
2 reviews
1 helpful vote
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Awesome folks
November 20, 2017

Excellent value for money. I had been a regular user for almost 3 years and I always got the same warm response from the customer service team..

Date of experience: November 20, 2017
Florida
5 reviews
3 helpful votes
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This is where my daughter likes to shop. Clothes are cut for younger people so I don't find much there that will fit. The clothes are very trendy so I guess that's why my daughter likes it.

Date of experience: November 19, 2017
California
5 reviews
1 helpful vote
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Good
November 19, 2017

Bought some shirts they fit nice very stylish glad i went on the site and bought stuff dont like goijng to stores so glad to do online shopping

Date of experience: November 19, 2017
Illinois
2 reviews
5 helpful votes
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My favorite spot
November 18, 2017

Always great quality and great prices. I love Gap. I shop for myself as well as my son. 75% of my wardrobe is G so.

Date of experience: November 16, 2017
New York
2 reviews
7 helpful votes
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Honest
November 8, 2017

When I goes to gap I get a warm welcome they are honest good quality clothes delivery on time very nice

Date of experience: November 7, 2017
Canada
5 reviews
12 helpful votes
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Good for value
November 6, 2017

I find that their baby gap section seems to have better quality and when it really pays off is when the promotions or $25 discounts are available. I tend to shop there for my baby gear.

Date of experience: November 6, 2017
Florida
5 reviews
0 helpful votes
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Who doesnt love Gap?
November 5, 2017

Gap is the perfect balance of casual wear to high street fashion week worthy items. I love the quality of the clothing. I cant say enough nice things about the company.

Date of experience: November 5, 2017
Arkansas
6 reviews
2 helpful votes
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Fun to shop
October 28, 2017

I am never unhappy with my purchase's Gap always has stylish selections wow have I got some great pieces from this store always excited to receive my order

Date of experience: October 27, 2017
Sweden
2 reviews
1 helpful vote
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Bumlook big
October 24, 2017

In the jeans on shelf, i have good frame but i lookbig when i get home but small in shop they have tilted mirror

Date of experience: October 24, 2017
Louisiana
4 reviews
2 helpful votes
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As good as the store
October 11, 2017

As good as the store. I have placed several orders from Gap online and have had no issues -------------------

Date of experience: October 11, 2017
California
5 reviews
0 helpful votes
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Everyday clothes for all
October 10, 2017

My go-to place to get quick everyday clothes shopping that are good quality and look nice. I'm a fan but there really need to be more dress chooses

Date of experience: October 9, 2017
Pennsylvania
1 review
0 helpful votes
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Great
September 4, 2017

Great quality, sizes are perfect, online deals great. Will shop there again. Bought online a lot since get coupons and free shipping. Returns are easy and processed quick.

Date of experience: September 4, 2017