business logo of Gap
gap.com
classic, casual, americana, lounge, swimwear men, womenAge 19-25, 26-45, 46-60
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About the business


gap.com
+1 800-427-7895
USA
Gap is part of Gap, Inc.
Clothing item from GapFashion apparel by GapMerchandise from Gap clothing lineGap fashion product

Business Highlights

General

Parent Company: Gap, Inc.
Target Gender: men, women
Target Age Group: 19-25, 26-45, 46-60

Shipping

Shipping Cost: $7
Free Shipping: sometimes
Free Shipping Detail: for orders over $50

Returns

Return Policy: free
Return Instructions: items must be unwashed and unworn
Restocking Fees: no

Sustainability

Sustainability Score: It's a Start
Recycling Program: Blue Jeans Go Green
Responsible Materials: recycled, organic

Product

Style: classic, casual, americana, lounge, swimwear
Body Fit: regular, tall, petite & short
Available Sizes: Men's (XS, S, M, L, XL, XXL, XXXL), Women's (2XS, XS, S, M, L, XL, XXL)

Customer Service

Support Channels: chat, phone
Support Phone: +1 800-427-7895

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates

How would you rate Gap?
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Gap Reviews Summary

The company has established a reputation for offering affordable, stylish clothing with a variety of options, appealing to customers seeking quality casual wear. However, significant concerns have emerged regarding customer service, particularly around order fulfillment and returns. Many customers report issues with receiving incomplete orders, poor communication, and unhelpful support when attempting to resolve problems. Additionally, there are complaints about product quality inconsistencies and challenges in accessing rewards. Overall, while the brand maintains a loyal customer base, its service shortcomings hinder overall satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
29
value
29
shipping
28
returns
22
quality
27

We monitor reviews for authenticity

Texas
2 reviews
13 helpful votes
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Love they're clothes!
August 13, 2017

Love they're jeans, pj's, work out clothes, great customer service, great sales & very organized. If you can't find it at the store you might for sure find it online.

Date of experience: August 13, 2017
Pennsylvania
12 reviews
71 helpful votes
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I placed an order on Gap.com... Unfortunately the account had an former address that was pulled over onto the order... I made several requests to have the address updated... They refused to correct it due to "it's too far in the shipping process, sorry" well that was bull stuff since I next contacted UPS after the tracking number was available and they stated that Gap could have sent a message to UPS to update the ship to address... Long story short my order is now sitting at an address that I haven't lived at in 3 yrs... Hope the person there likes the shoes! Gap customer service stinks

Date of experience: July 21, 2017
Israel
1 review
0 helpful votes
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I placed two orders with Gap.com to be delivered to two different relatives to bring to me outside the US. Three days after I placed the second order, I received an email from Gap.com telling me they were verifying my credit card information and that I must contact them within 24 hours or they would cancel my order. I called and completed the verification process, but by then it was too late; my order would not arrive in time for my family to bring my order. Customer service said they could not change the shipping instructions to expedite shipping even though Gap itself was responsible for the shipping delay. I find it shocking that Gap.com has online reviews ranging from mediocre to terrible, and the company has done nothing to clean up its image.

Date of experience: July 18, 2017
Hong Kong
5 reviews
16 helpful votes
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They are always up to data, many designs for selection. I bought many dresses for kids at Gap offline shop last summer.

Date of experience: May 25, 2017
Massachusetts
1 review
5 helpful votes
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I have ordered from this site for some time, and it seems that recently they could care less about their customers. If you have any issue, well, then it's just on you and they will definitely not help you even with the simplest of issues when it is immediately brought to light. My advice: if they are this inept/impotent to handle online customer service, they should not have it!

Date of experience: May 14, 2017
Georgia
1 review
0 helpful votes
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Crappy
April 26, 2017

All the clothes they sent were faded and had stains on them. Like they were from the returns pile. Never going to deal with the gap again.

Date of experience: April 26, 2017
California
23 reviews
77 helpful votes
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There is so much competition today for great styles at a great price, but they don't seem to get the message. Boring basics, still too expensive with all there sales trying to tread water. They think their customers want basics, which is true, but they also want approachable fashion items, which they could even do with some more inventive denim styles instead of just versions of the same things I bought there 10 years ago.

Date of experience: April 9, 2017
Pennsylvania
25 reviews
41 helpful votes
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Meh
April 6, 2017

Another store with bland uninspired clothing but you can definitely find some deals in there and walk out with some nice clothes for a decent price. Just don't expect to draw any attention or make a statement with what you're wearing.

Date of experience: April 6, 2017
Canada
6 reviews
7 helpful votes
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Customer Service
April 2, 2017

Her name was Jeany, she helped me find exactly what I needed for my return and was patient, kind and the service was outstanding.

Date of experience: April 1, 2017
Ukraine
4 reviews
10 helpful votes
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Warmest Puffer Ever
March 31, 2017

I have to write this coz i am amazed on quality. I wore my old gap puffer this winter and then decided to do simple laundry ( tag says dry cleaning only but i looked at this tag only after i washed it lol) how ever... its dried and as new, nothing destroyed< down back to its original condition... thanks God! And thanks GAP

Date of experience: March 31, 2017
NL
3 reviews
1 helpful vote
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Great!
March 30, 2017

Great and very long-lasting clothing. I cant make a review concerning this particular online store but the things I got via my local ones are amazing and always serve for years if I dont ruin that sooner :D

Date of experience: March 30, 2017
Canada
10 reviews
5 helpful votes
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Awesome quality
Great customer service in the stores - "never tired online"
Pricey but again high quality

Date of experience: March 9, 2017
GB
2 reviews
0 helpful votes
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Thank you
January 18, 2021

Got my delivery on time, no questions about Gap online market. I will leave an order again sometimes.

Date of experience: March 3, 2017
Rhode Island
4 reviews
2 helpful votes
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Great service
February 21, 2017

Always get great, deals. I have, always had awesome service online, and in stores. Very nice great customer service.

Date of experience: February 21, 2017
Georgia
12 reviews
40 helpful votes
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Great products
February 16, 2017

Timeless designs but too overpriced, I like how they keep it simple and classic. Cant go wrong with their designs.

Date of experience: February 16, 2017
Sri Lanka
7 reviews
2 helpful votes
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Innovative items
February 6, 2017

Good items with very cheaper prices. Quality products. Very nice handling with less number of days in transit.

Date of experience: February 6, 2017
Pakistan
1 review
0 helpful votes
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Bad quality.
January 28, 2017

I will never order again as the quality was really bad. I am truly disappointed... The order was also delayed more than 2 weeks and then i find the pathetic quality that made it worse.

Date of experience: January 28, 2017
India
2 reviews
2 helpful votes
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Poor delivery service
January 22, 2017

Delivery service is very poor and they also have issues with communication. I have a worst experience with them. Thanks.

Date of experience: January 22, 2017
India
3 reviews
0 helpful votes
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Average one
January 22, 2017

I visited one of the stores. I choose many clothes, but I didn't like the quality. Actually, the price fits the quality. If you're looking for the basics to wear at home, GAP is a perfect place for you. Thanks.

Date of experience: January 22, 2017
India
3 reviews
0 helpful votes
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Good Experience
January 22, 2017

The website is very easy to use, you can browse clothes by narrowed down categories to help you find exactly what you are looking for. You can check out the sales and discounts on home page. Most of the time there is a discount on something.

Date of experience: January 22, 2017