On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
















The company has established a reputation for offering affordable, stylish clothing with a variety of options, appealing to customers seeking quality casual wear. However, significant concerns have emerged regarding customer service, particularly around order fulfillment and returns. Many customers report issues with receiving incomplete orders, poor communication, and unhelpful support when attempting to resolve problems. Additionally, there are complaints about product quality inconsistencies and challenges in accessing rewards. Overall, while the brand maintains a loyal customer base, its service shortcomings hinder overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Love they're jeans, pj's, work out clothes, great customer service, great sales & very organized. If you can't find it at the store you might for sure find it online.
I placed an order on Gap.com... Unfortunately the account had an former address that was pulled over onto the order... I made several requests to have the address updated... They refused to correct it due to "it's too far in the shipping process, sorry" well that was bull stuff since I next contacted UPS after the tracking number was available and they stated that Gap could have sent a message to UPS to update the ship to address... Long story short my order is now sitting at an address that I haven't lived at in 3 yrs... Hope the person there likes the shoes! Gap customer service stinks
I placed two orders with Gap.com to be delivered to two different relatives to bring to me outside the US. Three days after I placed the second order, I received an email from Gap.com telling me they were verifying my credit card information and that I must contact them within 24 hours or they would cancel my order. I called and completed the verification process, but by then it was too late; my order would not arrive in time for my family to bring my order. Customer service said they could not change the shipping instructions to expedite shipping even though Gap itself was responsible for the shipping delay. I find it shocking that Gap.com has online reviews ranging from mediocre to terrible, and the company has done nothing to clean up its image.
They are always up to data, many designs for selection. I bought many dresses for kids at Gap offline shop last summer.
I have ordered from this site for some time, and it seems that recently they could care less about their customers. If you have any issue, well, then it's just on you and they will definitely not help you even with the simplest of issues when it is immediately brought to light. My advice: if they are this inept/impotent to handle online customer service, they should not have it!
There is so much competition today for great styles at a great price, but they don't seem to get the message. Boring basics, still too expensive with all there sales trying to tread water. They think their customers want basics, which is true, but they also want approachable fashion items, which they could even do with some more inventive denim styles instead of just versions of the same things I bought there 10 years ago.
Another store with bland uninspired clothing but you can definitely find some deals in there and walk out with some nice clothes for a decent price. Just don't expect to draw any attention or make a statement with what you're wearing.
Her name was Jeany, she helped me find exactly what I needed for my return and was patient, kind and the service was outstanding.
I have to write this coz i am amazed on quality. I wore my old gap puffer this winter and then decided to do simple laundry ( tag says dry cleaning only but i looked at this tag only after i washed it lol) how ever... its dried and as new, nothing destroyed< down back to its original condition... thanks God! And thanks GAP
Great and very long-lasting clothing. I cant make a review concerning this particular online store but the things I got via my local ones are amazing and always serve for years if I dont ruin that sooner :D
Awesome quality
Great customer service in the stores - "never tired online"
Pricey but again high quality
Always get great, deals. I have, always had awesome service online, and in stores. Very nice great customer service.
Timeless designs but too overpriced, I like how they keep it simple and classic. Cant go wrong with their designs.
Good items with very cheaper prices. Quality products. Very nice handling with less number of days in transit.
I will never order again as the quality was really bad. I am truly disappointed... The order was also delayed more than 2 weeks and then i find the pathetic quality that made it worse.
Delivery service is very poor and they also have issues with communication. I have a worst experience with them. Thanks.
I visited one of the stores. I choose many clothes, but I didn't like the quality. Actually, the price fits the quality. If you're looking for the basics to wear at home, GAP is a perfect place for you. Thanks.
The website is very easy to use, you can browse clothes by narrowed down categories to help you find exactly what you are looking for. You can check out the sales and discounts on home page. Most of the time there is a discount on something.
Answer: During the pandemic, it is actually impossible. They do not have customer service reps and the call just simply says they cannot help you.