GetaroundReviews 120

Getaround's business model is to take a percentage of your rental fees, and then stick you with all of the business expenses including repairs and parking tickets that were incurred during a rental. They'll act like your partner until something has to be paid for, and it definitely won't be them.

I put my car for loan on Getaround's platform for about a year from 2019 to 2020. During that time I incurred expenses that Getaround agrees to reimburse in their terms of service, but in the end they refused and I ended up losing a lot of money.

Collision: In early 2020 my vehicle was involved in a collision while it was being rented. Repairs ended up costing me $536. Getaround used their own estimate to determine the cost of repairs and paid me only $416. So I had to pay over $100 for that.

Parking Tickets: In 2020 I discovered my vehicle had $481 in parking tickets and late fees that were incurred while being rented. Getaround paid only $125 and refused to pay the remaining $356 that is owed. So I had to pay over $350 for that.

Control Device: When I wanted to take my vehicle off the Getaround platform, Getaround was unable to send someone to remove their control device from the vehicle because of the pandemic. I had it removed at my dealer at a cost of $61. I understand about the pandemic but this is still Getaround's responsibility. They threatened a large fine if I didn't return the device. So I had to pay over $60 for that.

In the end these expenses that Getaround refused to reimburse were too high and I was losing money month to month. Working with Getaround was not worth the time, money, or frustration.

They continuously charged my card and then refused to verify my identity. The customer service does not help either. Better off trying a different company, save your time.

Terrible experience with Getaround, the car was in a terrible state, I called customer service to know if I could cancel with a full refund, I was clearly told I could and the next day they charged me for the whole rental! WHAT A JOKE!

Also impossible to get in touch with the customer service once the problem happened! UNREACHABLE.

Getaround users beware: cars you reserve are frequently NOT there when you arrive and, despite company's no smoking policy, often reek of pot, cigarettes, cigars or even all three. Want help from customer service? Good luck!

Don't use. Untrustworthy and sneaky. Have taken £95 straight out of my account for a parking fine issued after my rental period. I picked the car up and dropped it off in exactly the same space it was provided to me in.

Also the car was dirty, scratched on every panel and old. Use Zipcar or Sixt, better customer service and better cars.

The owner didn't put any instructions on where to leave the car. So I left it where I picked it up from, as any normal person would do. You should be charging the previous customer who made the mistake not me! Customer service has been entirely unhelpful, keep saying I should have parked it where the owner said, and the owner didn't leave any information. Joke of a policy.

They collect WAY TOO MUCH information: your contact lists with telephone numbers, email addresses etc. No... thank... you

This is the most ridiculous time consuming process, I have spent 3 hours exchanging email with a representative named Mary Joy. I have submitted everything requested and the interrogation continues. I tried renting a car from these people, I spent 2.5 hours the day before the funeral of my family member (which is why I needed the car) only give up and finally find my account was restricted, no notification nothing! Not worth the effort. Id rather deal with a National Car Rental Service dont even mind paying more money!

It's Covid 19 the law states that the car is supposed to be clean and sanitize the car was dirty smelling and had weed and ashes all over I sent pictures of the nasty car y'all charge $100 fine if someone leave the car dirty and $300 fine if it's smoking in the car so why am I not being compensated for picking up the car in these nasty conditions and the do not look like the pictures y'all advertise it's scratches and dents and dirt all over the car I'm calling my bank and disputed these charges it's Covid 19 the law states the car supposed to be Clean sanitized and in safe conditions that is the law I'm being charged all these charges but not compensated for being subjected to a dirty beat up car I'm calling my bank to dispute the charges and 311 to report y'all not following the Covid 19 guidelines

I bought a hotel room this with this website and they been nothing but the biggest piece of nothing they took my money I didn't stay in this hotel and I still have my money I said yes and he wanted to see says to not book anything with this cricket company nothing but thieves just like the hotel stay away from this websiteyeah I have a numbers and I have not called us back with nothing I just want to keep our money and we didn't stay in this hotel so with that being said I don't know how is that even possible that you guys can just steal somebody's money when we can stay there but I'm going to find out and I'm not going to stop in sorry about the spelling but all I'm trying to get it I thought you guys got my money it's been a week now I didn't stay in this hotel one night not at all and you guys got my money still so and you guys have my number and my fiancé's number and you guys have not called back so from what I see is you guys a bunch of thieves

At first I was excited to learn about this car sharing service. I can find cars close to me, 24-hours, for less than a normal rental company. Then I used it a couple of time and each time the car I used was more disgusting than the last. Filthy windows and no windshield washer fluid. Literal gunk in the cup holders and other car storage areas. Boxes of half-empty fast food under the seats. An empty bag of marijuana in the glove box! People rent these cars but then don't clean them up--can't even take their trash out of the car--and then you get the car next! Instead of cleaning them, some people load them up with car fresheners so you get a car that smells like moldy pizza, weed, and old-man cologne. So disgusting. Do not use. Pay extra for the rental companies that clean and maintain the cars. There's a reason why they're more expensive. No one from customer service nor any of the car owners (or owner--as just about ALL of the cars in NYC are owned by the same person, how is that possible?!) have ever responded to my messages about the status of the cars and then when I rent the same car a month later it's more disgusting than before. The saying "You get what you pay for" is perfect here. I used getaround three times. I will not be using them again.

I was hoping to use GetAround for errands in the city. The first rental was okay; the owner was late both in dropping off and picking up, but the rental process was smooth. The second rental involved their useless app, which didn't let me open the car. I phoned the owner of the car, and apparently there is nothing he can do, from his end. He said he would cancel the reservation, but didn't do this, so I was charged for the rental. I complained to GetAround, and they did not do anything (they hung up on me when I phoned and didn't reply to emails,) except to say that I would be charged for the rental. Wont use them again.

I went to book a rental and as soon as scan my license, it says suspended and when I contact support, they say they needed to verify me manually which is what the suspension was for. Upon providing a picture of myself holding my license, they denied me. The support person tells me that they can't release details about their verification process for security reasons which makes zero sense. I will be contacting my attorney and filing a suit if I find there is discrimination involved.

Getaround is, in fact, a scam. I received an alert from Apple Pay, saying that someone has accessed my account. Then I receive an alert that my bank account has been drained. This is not the first time they have charged my account with out authorization. In the past it was $50 here and there. They did refund those and apologize for the error. This makes number four and has completely drained my bank account. My partner is a server who recently lost her job due to Covid. So finances are already tight. The exact same day my partner lost her job Getaround drains my account. They are a scam. They will steal your money. They will hack your account information. You will be in the same boat as me. This I can promise.

Aside from the cars being unsafe for driving as I'm seeing in a lot of these other reviews. Last Thanksgiving I rented a car from them, they told me that I had caused some sort of damage to the car and they were automatically going to charge me over $500. I didn't make any damages to any vehicle, i did everything that i was supposed to do the proper way and somehow they still TRIED TO CHARGE MY CARD WITHOUT MY PERMISSION. This was LAST YEAR 2019. Fast forward today when I get an email about them trying to take the payment off of my card again even though my account has been suspended for a year and they didn't do any investigations on my end to make sure that I didn't cause the damage. Any call that i got was trying to apprehend money that I didn't have and wasn't going to give them. PLEASE use another app. Please don't get scammed like i have. Treat yourself better and do your research. One google search could have told me before i had allowed them to use me. They were going to send this to collections, they were about to FALSELY ruin my credit for years, while we are in a global pandemic. PLEASE don't use GetAround

DO NOT USE. If 0 stars was an option, I'd give it. This is the worst car service I have ever used. I have had terrible experience more than 3 times now. The first time, I had to go to more than 3 cars and wait over 90 minutes to find out that none of them were working meaning I missed a friend's birthday lunch and had to abandon the cars and go back later. I then went back later to find it still wasn't working and wait another 30 minutes before I had any luck and by that point missed another commitment which cost me over £80. I was then charge in FULL for the service even though it took 4 cars, over 2 hours of wasted time and lost money on other experiences.

The second time I was charged a ridiculous admin fee which came to over £100 on top of the money already spent on the car.

The third time, reviews of the car from other customers had stated there was a warning light that came on every time the car started and the response from getaround/the owner was that they had fixed it. They hadn't. Not only that, but the car stank of weed and I was charged close to an extra £300 for congestion charge, which was not stated that it had to be paid in anywhere obvious on the site and considering the collection point was in central London, you'd assume it was sorted, as well as another fine for supposedly driving the wrong way which was a £30 fine yet the whole fee came to £100 as getaround charge a ludicrous amount for admin which is disgusting. This all happened despite me emailing prior to the fines about the state of the car which I was pretty annoyed about given this was the third time I'd had a bad experience with getaround.

I am absolutely livid that I have spent any money with this company, let alone being charged an extra £400+ and losing over £100 on missing experiences due to the poor service from this app.

I never write reviews but this has annoyed me beyond belief. I have emailed asking for advice and help on the situation and the response has been rubbish and not good enough. Do not use. Use Turo instead.