GetaroundReviews 120

FRUSTRATED CAR OWNER (11 Cars)

NOT PAID ON SMOKE/ODOR/STENCH/TRASHED CARS/BODY DAMAGE CLAIMS ETC.!

GETAROUND IS
FAST/QUICK TO APPROVE & BRING ABUSIVE RENTERS TO US, CAR OWNERS, ON BOARD THE PLATFORM;

BUT EXTREMELY SLOW TO PROCESS AND PAY FOR DAMAGES CAUSED BY THEM, IF PAID AT ALL...!

HOW DO SOME OF THESE NASTY, FILTHY, DIRTY, ABUSIVE, AND DISRESPECTFUL PEOPLE GET QUALIFIED TO USE AND ABUSE OUR PERSONAL VEHICLES?
WHO IS RESPONSIBLE FOR THIS?

NOT FAIR AT ALL FOR US, CAR OWNERS!

GETAROUND; PROCESS, PAY, AND WEED OUT THESE BAD RENTERS
A. S.A. P.!

HUGO DONAN
*******@yahoo.com

The charge way more than the rental price illegally even days after the end of the rental. The checkout agreement was signed a bit late because the owner was not reachable when i wanted to hand him the car. Even though the checkout went perfectly with him and the rental closed, I received an email few days after asking me to pay an extra charge for late return with a crazy amount... Please avoid this service and go for classic rental because this company lacks transparency towards its clients...

HORRIBLE
THEY OVERCHARGED MY ACCOUNT
I was supposed to get a refund due to the fact that the care I rented had a flat tire
I was told it would take 10 business days... 10 business days went by I didnt hear anything from them.
I reached out to them multiple times regarding this situation and NOTHING
Like most mobile app companies there is no way to get in contact with them via phone so email is all you can do. After countless emails to the company regarding the reimbursement nothing. NOTHING.
At this point, it's like I'm emailing my self. I checked my account to see if they refunded me the money and they didn't, they actually overcharged me. On the app it shows I was charged 176 on my bank account it says 200. Not to mention GETAROUND doesn't contact you when the car you've rented isn't available... TURO is a bit more expensive but that app runs alot more smoothly than GetAround! Get around is should get shut down! F**K GET AROUND

I rented a car from Getaround when I visited Belgium for two days. I had had great experiences with it in the US, but this one was not okay. There were various issues, like the listing saying the car had AC but the refrigerant had been out for over a year according to reviews. However, the largest issue was the key and the ensuing issues. This was a Hyundai car with a cheap folding key. Although it turned the car on when we first got in, when we turned the key off it fell apart. We reported it to the owner the next morning, and based on internet research this is a known issue due to wear and tear of this key (the car/key is 9 years old).

Because the damage wasn't reported when we first got the car (because the key didn't fall apart until an hour later), we were told we were responsible... despite the many links I sent showing this is a known issue. We were charged 30€, 250€, AND 170€ on top of the rental fee for the car for this wear and tear damage. The company has refused to respond to my multiple requests to discuss and continues to debit my account without permission.

Note that I paid for the additional suggested insurance that limits any damages to 250€, and this is with that insurance.

I've been trying for months to book with Getaround. I finally after three weeks got someone on the phone who was absolutely no help. He kept saying wow I don't know what's wrong or why I can't get this rental but here's 20 dollars off your next rental. Well he never could get me a car so that discount never works. I tried again months later and got to the payment page then that discount code said it was invalid so no discount. I tried again and it said my payment declined... I checked my account and I had over 20 times the amount in my account. So I tried my credit card and same thing. I reached back out a week ago and still no one tried to get in touch. Tried again today and no luck. I even tried Instagram and messaging them there. Still nothing. Safe to say they are not worth your time and should be out of business. They are literally the worst company in America

DO NOT USE THIS COMPANY EVER. I could give this company zero stars, I would. This whole company has been one MASSIVE inconvenience and I have LOST MONEY while working with them due to their incredibly horrible policies. The first ride I had returned without the gas filled back up and with a broken windshield which I was initially not too concerned with because I knew they would fix it. Wow. That mess turned into months of them assisting me during which I was unable to drive my car and dealing with their horrible customer service is something I would not wish on my worst enemy. Trying to just get their piece of junk equipment out of my car so I can finally stop working with them was a huge, expensive hassle. Their maximum reimbursement amounts do not cover the expenses I had to endure and I did not receive the compensation that was promised to me for the inconveniences due to the broken windshield. I have never been so upset for so many reasons with one company. The only nice person I encountered was a sales rep named, Edgar. I sincerely regret not checking these reviews before I decided to list my car with them. They are a liability and they are untrustworthy.

I've had one car for rent on Getaround for 4 months and a second car for 3, and although the money is good when everything is fine, I've had so many problems that it's not even worth it -- everything from people smoking marijuana in the car to STEALING IT. Even though there's a GPS tracker/ignition blocker in the car, it's easy to remove, so once someone realizes your car is a Getaround car, they'll just break a window, unplug the tracker, and use your keys (which are IN the car) to drive away. Luckily the police found the car a few days later, but if they hadn't I'd be screwed, and Getaround did nothing because it didn't happen during a reservation. Now my other car is waiting to be fixed after a renter got into an accident, and I've been waiting almost a MONTH for Getaround to approve the repair estimate, with absolutely ZERO communication from them. JUST STAY AWAY. The money seems good at first, but people are $#*!ty and Getaround's customer service is even $#*!tier. YOUR CAR WILL GET TRASHED AND THEY WILL DO NOTHING -- IT'S NOT WORTH IT.

I love the car sharing idea and through platform created by Get around, but the App is always delayed, slow, messed up (which is the only way you can book, open a car door or frankly, do anything). Customer Service is NON-EXISTENT! You can only can help during an active reservation, that's if you get the app to work to make a reservation. Sadly, Getaround has wasted a lot of my time! I'm going back to Zipcar until they work out the kinks.

I tried to complain about a driver that was driving someone else vehicle doing illegal turn and putting other driver at risk. They called me and I never in my life was called stupid, woman can drive, woman cannot give directions, and insulted like that before. I have more than 35+ plus year of driving experience and someone to say thing like that is insulting to me and other women drivers. They where unprofessional and didn't take the complain seriously about the drivers. I really don't understand how they are in business.

What. A. Nightmare. This is the third time we've been locked out of our car due to their "automatic rental". Two renters have canceled. We've called four times, not including the times we called while trying to help the renters get in the car. The first call, I spent 45 minutes of my work day repeating the same conversation to customer service. She assured me there would be a technician sent then hung up without any other info. I called the next day. Same thing. I called again. This time I was to wait for a colleague to call me back. Today I called again. This time I was given a number to call to set up my own appt with the technician. I call. The office isn't open on the weekends. We're still without a family car for a week so far. And this is the third time. Do yourself a favor and DO NOT RENT YOUR CAR OUT ON THIS SITE.