GetaroundReviews 120

This company is full of it...! I spent over 4,000 with them and when i stop renting a car they slapped me with a bill of 600 dollars remind you EVERYTHING is prepaid... they stated i owed a ticket i am willing to pay it but they want me to pay for extension that i did not ask for. I am currently on a call as I am typing this review with Carl and which hos supervisor name is Peter and he is refusing I have been sitting here asking Carl to transfer me he REFUSED so we are sitting here goin on 30 minutes odf "dead air" and he is getting paid to refuse my wishes and transfer me. I wish I had a job that paid me to be rude to customers and ait and get paid to do nothing! I will NEVER RENT from these ppl again. They know like I know this is bs.

The most HORRIBlE company in the entailed planet!
I was a loyal customer for 7+ years leasing the cars and then decided to rent out my own car. One of their "mechanics" BRoke my car! Now my whole system is locked and no one knows what to do to fix my car!
The company is doing everything to avoid the responsibility.
What a sleazy business. RUN! Don't trust them with your car or they will break it and won't pay to fix it. Insurance won't cover the damages too because it happened under the watch of 3rd party! This is the most horrible company ever!

Don't be fooled by their "nice" demeanor.

Every time I tried to rent a car I had to reverify my account. It held up my rental for 2 days until I called... so I had to call them EVERY time I rented a car. Their technology isn't capable of hosting the data so it's searchable? Who knows... but they should!

Our last effort I had to call to rent. When we showed up to get the car it had a flat tire! The car was undriveable, we didn't have time to get to an airport to get another car and we missed my niece's wedding!

Then they still charge me for the car... it took 4 calls and 2+ weeks to finally get reimbursed, then they promised me $100 promo code but the next time I tried to rent a car and use the promo code, the verification was even MORE ridiculous.

They promised $100 sent to the credit card used for the final rental instead of a the promo code... that has never come in. I will NEVER use this service again.

BEWARE: HORRIBLE experience. My first experience with Getaround was absurd. I reserved a car and received a notice that the reservation was canceled 3 minutes before the start time. I was already at the parking spot. Then I was booked into a car that would have taken 40 minutes to travel to. I cannot believe a reservation can be canceled so close to the reserved time and the explanation given was that it was the owner's request. I will never try this service again.

I was out of town for 5 weeks. Put my car on Getaround to offset parking garage costs. During this time, about 8 people rented my car. Come back to car scratched heavily in front and side. No driver reported having hit anything. I make a request to Getaround with pictures. They say they have no proof any of the damage happened during a trip by one of the renters. I'm on my own. Made 500 dollars in 5 weeks of renting, and ended up with 2000+ dollars of unclaimed damage on my car. This is a flawed system in its current state if renters can just get away with not reporting damages.

The short version: Awful experience. Got a car that wouldn't start, incompetent and inconsiderate customer service that took an HOUR to get me a new car and didn't seem to think this was an issue worth a refund. Infuriating. Will NOT use again.

I rented a car for this morning only to discover that when I got there, the battery was completely dead and the car wouldn't start. I was relying on that car and I was in a hurry. I tried getting a hold of customer service and it took more than 20 minutes just to get through. When I finally reached someone it took 30 minutes to book a new car down the street. I had to ask them to refund me for the dead car, and they did not offer to do so for the new car, even though now the new car reservation time was an HOUR after my original reservation time. When I asked that they comp the new reservation for such an awful experience, I was told the manager would have to approve but that the he did not have time to talk to me. That was completely outrageous! The manager didn't take responsibility and it was so bureaucratic that the customer service person had to wait for permission from the manager to just get me a new car, let alone a refund. They seem to think that it's not their fault when their experience is crappy. Now I'm waiting for them to get back to me to discuss the possibility of a refund. Ridiculous. Save yourself an ordeal and use a different service.