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GetHuman Reviews Summary
The company's reputation reflects a mix of appreciation and frustration among customers. Many users commend its ability to facilitate connections with customer service, often leading to quicker resolutions than direct attempts. However, significant concerns arise regarding service delays, misleading communications, and instances where customers felt scammed or misled. Additionally, the lack of direct support options for GetHuman itself contributes to dissatisfaction. Overall, while the service shows promise in alleviating customer service hurdles, persistent issues with reliability and transparency hinder its effectiveness and user trust.
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I am very pleased to report that I received a FULL reimbursement from Change.org for the mistaken $500.00 charge. And to know that GetHuman was there to help me if needed. I took action immediately - in the Change.org site SUBJECT line - after searching where to be in touch with them I found Ask a Question - the only place to contact them - I put NO NO NO - MISTAKEN CHARGE with the amount etc to get their attention. There is only one place where you can make a Report - I made several Reports over and over - found another Email of theirs and sent yet another message that I was extremely distressed that my $5.00 offering on a Petition morphed into just a huge charge. I heard back the next day. A very respectful note from a Change.org employee saying it would be reimbursed within 5 to 7 days - I responded with bated breath - received another nice note from another Change.org employee - instead it was reimbursed in FULL earlier within approx. 2-3 days to my PAYPAL Account. I will now go onto my Paypal Account and ask to change the settings so any offering is not automatically taken out of my Paypal - that there is an extra step added so I have to log-on to make an offering. I hope this may benefit others. Take immediate action and keep at it. Lots of CAPS to make a point! Thank you - M. Palmer
The help line was very pleasant and efficient in getting me reconnected to both my Canada Post account and my e-Post account after I had received messages saying that both my e-mail address and password were invalid even though I have been using the same accounts for years.
They worked quickly to resolve my cancellation and refund issue. Riley was very patient with my questions about the whole process of getting a refund and canceling my subscription.
This company is great. Very helpful. Parcel was received shortly after contacting this company. I would use this company again and again. International parcel are delivered with tracking which is a comfort to me.
PlayStation published a broken, unusable customer service number on their support page, and the bot is designed to mislead customers away from live support. Without GetHuman, I would have had significantly more difficulty correcting a very simple problem.
My steam account was hacked around 9:30pm and I received an email in regards to the situation being resolved around 1 am. I was expecting a follow-up email a day later at the minimum but sending a report via GetHuman clearly got to them quickly which was wonderful. Also just a reminder to everyone who's account may have been hacked, don't forget to scan your computer for malware. I recommend using Rkill (be careful as some sites with malware scanning software are fake and have viruses themselves.) for Rkill, just simply search in google, use bleepingcomputers as it is a mostly safe site, and click download on the button with a. Exe name. Then run it and you'll find out if there is anything bad on your computer. Thanks again to Valve and Steam Support for this service, it was surprisingly fast and of great quality.
They was very helpful with my situation to help me understand why was put in the bad sport session and for me to deal with my punishment and to try to stay out of it
Good work, guys! Thanks for your patience; very effective in fixing my Q's with East Bay order. You have greatness to share.
Package very heavy but arrived safely, seemed a long time in delivery as it was only coming from Northern France and tracking after it left Mondials service station was not possible. For some reason.
I WAS FRANTIC TRYING TO GET A HUMAN SINCE THE AUTOMATED ANSWERS WERE NOT ANSWERING MY QUESTIONS WITH MY KOHLS ORDER. GETHUMAN GIVES ADVICE ON "HOW TO AND THE BEST TIME TO DO IT". THEY FOLLOWED UP WITH ME THE NEXT DAY TO SEE HOW I MADE OUT. THEY ARE AWESOME AND HELPFUL.
Its usually difficult to contact skrill customer care but through Gethuman the response was amazing. Less than 24 hours after discussing the issue with Gethuman, skrill customer emailed me.
Awesome work Gethuman!
GetHuman did absolutely nothing to directly help me resolve my issue with Poshmark. All they did was send me a series of emails telling me to send another email to Poshmark, which I had already done prior to contacting GetHuman. They offered no other alternatives nor did they do anything themselves. A complete waste of time! I can't imagine how they get anything resolved for anyone.
I love the rep i spoke with. She was extremely knowledgeable and figured out my problem in minutes with only asking 2 questions! She was a life saver and had my account back up and running in 5 minutes versus me waiting 24hours for a email back or 24 hours to try and verify new amounts on my account on my own and getting it wrong again and having to wait again. And as far as the phone number for customer service they couldnt help me at all with my issue so thank god for this chat
You've indicated that your account has been hacked. To get back in to your account, please identify yourself. If you don't think that your account was hacked, you can cancel this process.
It was a pleasure to have worked with you. I found it so easy to set up my page once the previous settings were gone. It was a very easy process.
No satisfaction from Dollar tree. They told me they credited my Account. Get this... I get another emailing today that the store has my order and it's time to pick it up. Guess what, the store didn't have the order and didn't know anything about it. Don't order on line, they are incapable of any service i
As I found out.
I wanted tickets for Rise of Skywalker in December at Disney Springs. My son and his kids are fans of Star Wars. Since we live outside of the United States and will only be in Orlando in December, I wanted to take advantage of the pre-sale of tickets. I called Fandango Customer Service and a very nice lady (Leyna) told me I could not buy tickets outside of the United States. However, I told her I had a friend living in the States who could maybe buy tickets for me and she gave me all the information necessary for my friend to buy the tickets. The result? I now have tickets for The AMC Dine-In 24 Theatre at Disney Springs for Rise of Skywalker on December 21st. My son and his family are absolutely delighted! Thanks to Leyna and Fandango.
And MAY THE FORCE BE WITH YOU.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members