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GetHuman Reviews Summary
The company's reputation reflects a mix of appreciation and frustration among customers. Many users commend its ability to facilitate connections with customer service, often leading to quicker resolutions than direct attempts. However, significant concerns arise regarding service delays, misleading communications, and instances where customers felt scammed or misled. Additionally, the lack of direct support options for GetHuman itself contributes to dissatisfaction. Overall, while the service shows promise in alleviating customer service hurdles, persistent issues with reliability and transparency hinder its effectiveness and user trust.
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Television would not turn on sky helped with the fault a very nice chap at sky sorted it out with me following his lead all it was it needed to be disconected from the mains it got confused when sky downloaded it at 4 in the morning.
Found a walnut shell in the brownie. I bit into the brownie and discovered a sharp piece of walnut shell in the brownie.
I've tried to use them twice. They promise to connect you faster by having their system call the company and then connect you. This last time they say the wait time is 7 minutes. After a half hour nothing. So I click on the "get help now" button... someone says she is going to connect me to a service where I can pay for technical support. I need to speak with Verizon... not to someone who as no access to my account. Twice I explained that as she either ignored me or was a bot. The next thing I know is I'm on another "secure" website, but my computer is frozen.
Tjhe last time, I just gave up. I then received multiple emails a day asking me to come back for free assistance and if they solved teh problem and what the answer was.
I want the two hours of my life back. It's a scam to get you to pay for service.
There are no links or faqs or anything other than the for where you provide phone, It doesn; t provide any information about the company or any option to do anything but pay for technical service. I have a problem with service.
They have an accessible site for support centres that are verified. Accommodating and responds fast. You can get easy instructions and results.
Contacted to get help with Experian. Experian customer care is non-existent. GetHuman never returned my request for service but did send constant follow up messages to ask if I was satisfied. So poor customer service and annoying as well.
Respond promptly, resolve issues promptly and reasonably, and be friendly. The refund time is very short.
I was interested in updating my mailing address with Direct express. GetHuman claimed that updating personal info, including mailing address can be done online. They claim that once an account holder login, he/she will see three tabs along each other labeled 'my details,' 'my email' and 'my setting'. The account holder should click on the first one and proceed to update the info needed updating. The fact of the matter is there are no three tabs appearing upon logging in. You have to select the account first. Then on the next screen you will see a tab for account holder details. If you click on that tab you will get to another tab labeled 'security profile'. This security profile tab only allows you to change your password or security question or profile image. But mailing address or email address are not shown anywhere - let alone updating them.
So I would advice GetHuman to stop misleading Direct Express Customers.
Problem don't solved. Repeatedly. I leave Aliexpress and I don't buying nothing, when one more comes this message by log in...
Not sure if it was my constant e-mails and messages to UPS or when I got in touch with GetHuman. Whoever finally got UPS to do their job - thank you. This was the first time I have used GetHuman and will do so again if I have a problem with these huge companies.
I was unable to post or like but the block expired and I then regained the ability to like and post.
Useless. Already mad that I cannot get through to the company I need. You try Get Human, which used to work as described. Now loaded with adds and they never call you back. Eat a $#*!, Get Human :(
Get human did help me by getting all the facts and to the route of the issue which was resolved, people got their money back from the school, and I got my hardware for the swing. Win win!
This is the second occasion HSBC have allowed money to be unlawfully paid to an American from my UK account. For this last issue, I have to wait up to (quote) 60 days to learn if they will replace the debited theft back into my account and all due to their oversight/error. I have banked with them & the Midland Bank before that for over 60 years. I am a private & retired individual.
On installing the fridge freezer we got concerned about the warmth of the outside walls. Contacted Customer care and were told it is quite normal and to wait 24hrs fothe freezer to settle down. They explained the unit was working towards optimum temperature. This should be explained in the manufacturer instructions
Although ultimately, I did not use any suggestions from GetHuman in dealing with my Epicurious.com issue, I was impressed with how they did make an effort. If I had another issue, technical or otherwise, in the future, I would definitely consider posing a question to GetHuman.
As for Epicurious.com, I would not hold my breath waiting for any Customer Service from this outfit. Figure out a work around, and move on. I have nothing good to say about them. If you like their recipes, search them for free, and copy them onto your computer. If you're tired of their emails, block them by training your mail client to put them directly into your Junk Mail box. If you find a better answer, for goodness sake let the rest of us in on it!
Help when I needed yoUr turned out automated call was a scam, but to actually get through to Amazon was very difficult. Phone number given is no longer in use.
I received 4 chairs from Wayfair and 3 were broken. Once I sent photos of the chairs, Wayfair refunded me in full without further discussion. As the chairs were not safe to use, I discarded them.
You are the Best, you corrected my error, all is right now. Thank you. You are all Angels. 1/13/2020 0056. *******@gmail.com.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members