GetYourGuideReviews 873

Skip the line is a Joke... we waited for almost 1,5 hour. In the mean while people in the "normal" que where at the same time inside. Also the tour promise you a maximum of 25 people... we were in a group of 41! What resulted in broken communiction, when a part of the group was already to corners past in the vatican. There was no way to understand the guide even with help of the audio system. In short: I wouldn't chose this one...

Terrible company. Told us wrong pick up time for our Vegas tour, when I text asking where the driver was I was told we'd missed the pick up and I'd have to apply for a refund. This was on the last day of your trip. I pointed out we were early for our pick up time and was furious to be told no you can't go. After kicking up a fuss via what's app with someone who's first language was not English - I managed to get them to call the tour company and get them to pick us up. We were lucky and got on the tour. Get tour guides were not helpful, they even tried to give me the local tour company details to call them. After I said no and I wanted to raise a complaint they got in touch with the tour company.

We bought tickets "Alhambra and Generalife" online from Getyourguide. The Alhambra for everybody historically includes both, the Alcazaba and the Palacios Nazaries. Moreover the brochure stated that the Baths of the Mosque, namely the Banuelo which is located inside the Palacios Nazaries, could be visited.
At the entrance to the Palacios we were denied entry. In fact, the brochure at a certain point says that this visit is not included (but we realized it only at the entrance, given that the voucher was sent the day before the visit).
In any case the brochure, starting from the image of the Palacios and the title written bold "Visit Alhambra and Generalife", suggests the opposite.
Being in the Alhambra, having paid almost three times the local ticket price and being refused at the Palacios, was absolutely disappointing.

You are unprofessional, unsympathetic and a joke!
Remember me? The one you charged £86? For a tour that was cancelled only after I sent you s message querying my pick-up time?

Remember all the messages you conveniently ignored? The fact that I paid for a flight, a hotel, taxi etc... to a tune of £200? Who is responsible for reimbursing me?

You have no right just to cancel a tour, then assume the customer will go away... oh no. I want to be reimbursed for my 37.5 hours of sitting in a hotel room watching the walls O

Buyer BEWARE! Get Your Guide took our money out of our bank and was not able to achieve the zoo tour booking for date/time required even though they initially indicated confirmed. Bait and switch type practice. They show as we "cancelled"... wrong... they never booked it. Took our money in an instant. We had to call them for a refund. One wonders what would have happened if we hadn't called. They are holding on to our money for 5 business days. Very poor business practices. Will never do business again.

I cant find any lower rating than 1
I cant find any lower rating than 1 star, basically i book the tour in sgd but was charge usd. Found tripadvisor having same artinary but having 1 more item, contacted customer service of findyrguide only to be told best price garentee is only for exact tour and exact provider. I wont mind if its a small diff, tripadvisor offers for less than half their price, made to believe its sold in sgd but charged in usd. A total rip off.
Buy at your own risk.

- We booked a tour via gyg and paid the double of the price. The guide told us the price and also other participants. We do get they take a fee/commission but 100% seems a extreme
- We booked a tour called "comunna 13" in Medellin. The subtitle of the tour is
'Explore the vibrant Commune 13 area of Medellín and learn how the formerly dangerous district has been transformed into an artistic and cultural hub through exciting community and government projects." but insteed got a kind of hop on hop off of the entire city and this communa 13 was done hop hop in less than an hour without any explanation.
- We gave a bad review on the website and my husband got seriously not ok messages from the local coordinator.
- We got in touch with gyg and their customer service is so amazing that it needs to be shared:

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We understand that you might have found your activity offered for a price lower than what you originally paid with us.

We have a best price guarantee - meaning that you'll never pay more than the local price. But remember, this guarantee only applies to the same activity offered by the same local tour or activity organiser in the same currency. You'll need to provide some proof of the lower price, such as a receipt, flyer, price list, or a link to another website.

Make sure it clearly shows the price, the title of the activity and the name of the local tour or activity company. We'll check this information to see if it abides by our policy, and we will issue a discretionary refund if applicable.

As per your following statement:

"The commuma 13 part took 1 hour. This is not what you promised us."

Please be informed that there are no indications on our website about the duration of the commuma 13 part.

We are looking forward to hearing back from you as per the best price guarantee.

This afternoon, I booked a tour of Valencia the booking was accepted and my American Express Card was debited for 90. At 23h, I received a phone call from New York, for which I will pay. Telling me the tour was cancelled. Notwithstanding the fact that we had already made our plans to travel from Madrid to Toledo tomorrow, no alternatives were proposed. No proof of cancellation was offered.
All I want is the tour that I booked with getyourguide not Lokafy the company in NYC to whom you subcontract your Toledo guided tours.

This is not satisfactory.
Ron Fox

My family of 7 booked an 8 hour tour Giza Pyramid Tour with Ashraf, our tour guide. He came to pick us up at the hotel and he brought us back. He was AWESOME! He was very professional, friendly and knowledgeable. He treated us like family. He took us to one of the best restaurants, provided us with interesting facts about the museum, pyramid & sphynx. We learned about papyrus artwork & saw how it was made. He briefed us on what to expect during the tour, he gave us tips on money conversion and tips on how to act when approached by vendors trying to sell their product. He was with us the entire 8 hours. Ashraf was excellent! He made the tour fun and exciting. You must book your next tour with Ashraf!

Apparently, it looks like a serious company! But their affiliate program is a total ridicule!

GetyourGuide offers nothing to grow your online business, to earn a permanent commission. They provide a system that aims to access all Users of their partners' partners on their GetYourGuide website.

So, in other words, you have an e-commerce site, personal blog or a simple online project. All users who want to buy something will be redirected to their page, and in the future they will do all the shopping without you getting any commission! When I asked if you have an API, why do you allow it to complete purchases on the partner's website, they said they can not offer us that.
They say they keep cookie data for users for 31 days, but this does nothing! The user of the partner can access the next day their site on another device and they have a way to identify it!

We tried to become affiliated with them, but when we saw the conditions we refused!

You invest money in your project, advertise, marketing campaigns, and finally make sure all of your users go to the Getyourguide site for free. This is their purpose!