GetYourGuideReviews 873

I love Get Your Guide. They have a great app which is beautiful and easy to navigate. I always know I can easily find my vouchers when I need them. It is also very to make an order after reviewing tbe many options they offer throughout the world.

Una esperiencia Super muy profesionales los muchachos los cuales trabajan en los Buggy valió la pena cuando vuelva volveré haser los Buggy con esta compañia

Avoid
Did a no show and failed to refund!

Claimed guide sick
Tgat can happen but not refunding is unacceptable

Buchung ist Super easy, hat alles gut geklappt, es gab nie Probleme mit den Tickets. Zahlung auch über Klarna möglich

Overpriced, they rip off the "Guides"
These guys are sneaky tricksters who charge well over 30% more than what you should pay. My advice is search a little harder and find the actual provider online OR book, contact direct and then cancel once you have the information you need. Don't trust get your guide with a barge pole. As a "guide", they agreed to take 25% commission which as never great but this month, they have just added on a big fat fee for when they pay out -which is normally a full month later! They never even consulted me when they started to charge this, I only saw it when I got paid. The reason "it is mutually beneficial" even though they admitted they did not consult any suppliers before hand! This meant I lost 38% of my August (peak season) earnings to them!

Profesionalismo, responsabilidad y cumplimiento gracias es de las mejores empresas con la que he viajado muy recomendable

I booked a tour of Chobe National park for August 29. The payment was processed and the trip itself was good. However, a few days later a charge to my credit card for $550. Appeared. Upon trying to get the charge removed the company has been very uncooperative. They have not told me what the charge is and now want me to go the the police and make a report. I am thinking the company is dishonest. I only booked the one tour and I so disappointed in the company. Sad that you cannot trust them.

Me and my partner really enjoyed the cruise, music, drinks and food on board, staff friendly and helpful.
Definitely coming back with the kids.

I used GYG for all the trips I wanted in 4 different cruise ports, not only did I save a large amount of money, compared to the ships excursion costs, I had the freedom to go where and when I wanted, the cancel upto 24hrs before the trip, helped me make the decision to use GYG, as sometimes on ships the port can be cancelled for bad weather, I would highly recommend, and I did to some new friends from USA, they were also very impressed

We loved our tour with Mustapha who is very passionate and knowledgeable about Dubai. It was a truly memorable experience and a good choice for not being scammed in the markets and buy the best quality saffron!

I booked the tour "From Krakow: Auschwitz-Birkenau Guided Tour" and mentioned that my preferred pickup time was 9:00. It was mentioned in the tour description that the "pickup time may change (possible start of the tour between 6:00 AM and 1:30 PM)". I could cancel the tour 24 hours before the start time, so my expectation was that I would receive the confirmation some hours beyond the 24-hour period.

However, at 8:19, on August 15, I received a message from Cracow Local Tours, stating that the time was 6:25. I replied that, due to logistical constraints, I could not attend at that hour and asked for alternatives.

Since there was no flexibility to accommodate my request, I contacted Get Your Guide for support. They called the provider, but later told me that no one answered. I was also denied a refund.

This was a horrible customer service experience and a demonstration of two companies acting in bad faith, without any empathy or professionalism. I will never be their customer and will encourage everyone I know to do the same.

Less than 24 hours before our tour, we were told it was cancelled. At this point, no tickets could be purchased for The Last Supper on our own, so we joined the suggested tour in order to see Last Supper. Unfortunately, our original tour included the Ambrosiana, so we purchased those tickets on our own.
We were impressed w our guide, Mossimo, on the new tour. He was very well informed and made the tour interesting. However this tour included La Scala and Duomo which we had already toured on our own. But in order to see The Last Supper, we were told we needed to follow the whole tour.
So not only did we pay for the original tour but had to purchase Ambrosiana tickets in addition.

Again, Missimo was terrific!

I bought the tickets to my bus paid and got email confirmation yet my bookings in the app stayed empty. I thought I did it wrong so I bought a second ticket and same happened. I logged out and back in with no success then checked website and nothing there. Then I contacted get your guide through their help area and by chat. They said not their problem. My credit card charged me for the 2 tickets. And I ended paying the bus directly for a third ticket. So when you book any activity on get your guide you cannot be certain it will show up in your bookings and if it doesn't there is nothing you can do about it.

Awesome cruise, with Finsa, very nice hosts. We had a great time and even saw the dolphins. On our way back we got some delicious watermelon.

We had planned a city trip to Rome, with of course a visit to the Vatican City. On the site there is a price for € 17 per person, it is also on the ticket that was eventually obtained, but we paid € 161 for 2 people. Sorry, but we find these gangster practices very scandalous, if you see that thousands of visitors visit the Vatican City every day. They are scammers!

Hallo liebes Team von Get your ( my!) Guide!
Hallo liebe community,

Yes!,
Ich habe auch in 2023 in drei verschieden Destinationen ( Stand 09-2023)
Wieder über Get Your Guide meine Ausflüge / Tickets gebucht!

Die Anwendung der App empfinde ich als sehr übersichtlich / so das man ohne lange Hin oder her,
Sehr schnell & unkompliziert buchen kann.
Ohne wenn und aber!

Frage an den Anbieter:
Wie kann man die Ticktest ins Wallet laden?
Ich konnte nichts dazu finden, lag es an mir?

Einmal brauchte ich Hilfe!
Ist schon 2 Jahre her!
Da dachte ich schon,... wie lange wird das wohl dauern?
Bis ich kontaktiert werde?

Na,...?
Was glaubt ihr, liebe Leser der Bewertungen?

2 Minuten?

Oder vielleicht?

5 Minuten?

Oder noch länger?

Nein!

Innerhalb von 60 Sekunden!

Lasst euch das mal zu Gemühte führen.

Innerhalb von 60 Sekunden!
Kein Fake. Unter einer Minute. Kontakt! Ca 5 weitere Fragen hatte ich... alle wurde innerhalb jeweils einer weiteren Minute beantwortet!

Tatsächlich!

Never ever, hätte ich das erwartet!
Wahnsinn, was für ein Service!
Kein Computer, ein Mensch!
Das um kurz gegen 22.00 Uhr (deutsche Zeit)

Ich kenne tatsächlich bis dato, keinen anderen Online Anbieter der so schnell ist,
Der Kontakt zum Kunden anbietet!
Einfach professionell!

Daher, nochmals mein spezieller Gruß und Dank an das Team von Get Yor Guide in Berlin

09-2023 aktuell bin ich gerade aus Dubai zurück!

PS:
Wie viele andere meines Jahrgangs sicher auch, (bin keine 30 oder 40 mehr)
Habe auch ich meine Herausforderungen mit den digitalen Anwendungen,
Anders als die jüngere Generation, die Ihr damit aufgewachsen seid.

Es macht vieles einfacher, wenn man sich nicht scheut, sich mit damit zu beschäftigen!
Diese App ist so ein Ding!
My Guide, absolutly!

LG Reno