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AptiveReviews 272

2.8

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Aptive Reviews Summary

Aptive has a rating of 2.8 stars from 272 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Aptive most frequently mention customer service, pest control and cancellation fee. Aptive ranks 4th among Home Care sites.

service
163
value
153
quality
135
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Texas
2 reviews
0 helpful votes
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Pest Control
June 3, 2023

As soon as the person put the product down I could immediately tell a moments later that it was working.

Date of experience: June 2, 2023
New York
1 review
0 helpful votes
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He was very personable as well as patient. Answered my questions with confidence. Took his time/efficient.

Date of experience: June 2, 2023
Sweden
1 review
0 helpful votes
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Exterminator was thorough and precise to our service needs. Punctual to the appointment as well. Definitely would recommend.

Date of experience: June 1, 2023
California
1 review
0 helpful votes
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Luis is an Allstar
June 1, 2023

Luis provided a great service and thoroughly explained every step of the process while maintaining a respectful and professional demeanor.

Date of experience: June 1, 2023
Maryland
1 review
0 helpful votes
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Great Job
June 1, 2023

The tech was very polite and professional. He made sure to explain everything that he was doing. He was courteous.to my family

Date of experience: June 1, 2023
Georgia
1 review
0 helpful votes
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Kind, caring, and by the book. Cares about his work and even thinks about your animals. Highly recommended!

Date of experience: June 1, 2023
Wisconsin
1 review
0 helpful votes
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I am very satisfied with Aptive. They are professional and knowledgeable about keeping my home safe from ants and spiders. I've noticed a big improvement and the only insects I see now are dead ones.

Date of experience: June 1, 2023
Florida
1 review
0 helpful votes
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I just started using Aptive and so far experienced very good service, timely arrival, good communications and most importantly no pests. Good job.

Date of experience: June 1, 2023
Texas
1 review
0 helpful votes
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I really appreciate how my technician, Darren, remembers our specific requests and gives such excellent service. He is always careful to avoid certain areas that we don't want treated, and he is friendly and knowledgeable. Thanks for providing such great service!

Date of experience: June 1, 2023
California
1 review
0 helpful votes
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Always Helpful!
July 3, 2023

Adrianand his partner did a great job and were very knowledgeable of my issues and were able to fix my problems! Hopefully all the ants and moths will disappear soon!

Date of experience: June 1, 2023
Nevada
1 review
2 helpful votes
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On text recieved to confirm date I opt no but they still came. They sprayed only the front of the house not the inside nor garage where I'm having issue with these water bugs. Makes no sense they made my dogs bark and woke up my family when I asked to reschedule it really upset me.

Date of experience: June 1, 2023
Tennessee
1 review
1 helpful vote
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Help please call me the bugs have come out in force its aweful *******122 you didn't say yheyd be so bad after one coating
Help

Date of experience: June 1, 2023
Texas
1 review
0 helpful votes
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Educational
June 1, 2023

The representative James that came out was very knowledgeable and professional I would recommend him to our friends and family!

Date of experience: June 1, 2023
Texas
1 review
0 helpful votes
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Kayla came out today and performed my initial service. She is knowledgeable, efficient and professional. Great communication. I would definitely recommend this company and Miss Kayla. Thank you.

Date of experience: June 1, 2023
Texas
1 review
0 helpful votes
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Cedric
June 1, 2023

Great service as always!
Cedric makes sure he gets every inch of the house and I feel way better about not worrying about spiders and wasps chasing me around during the summer!

Date of experience: June 1, 2023
Wisconsin
1 review
2 helpful votes
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He put down granules on perimeter. I never saw him do anything else. No treatment was done around house and garage

Date of experience: May 31, 2023
Texas
1 review
0 helpful votes
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As always, the customer facing interaction with the Aptive team was incredible. Les was fantastic! Personable, affable, efficient, and he was even willing to go above and beyond by recommending a few products and techniques to better care for my yard! Definitely the type of person you want representing your business.

The only reason this isn't 5 stars is because I received 2 emails confirming service date was Thurs 6/1 and the service was rendered today (wed 5/31) I wanted to be off work and have time to clear.my yard of dog poop beforehand.

Date of experience: May 31, 2023
Wisconsin
1 review
0 helpful votes
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Very thorough and walked through what options would be best suit my needs. Friendly, kind and respectful. On time and great communication. I hope the company values and shows these employees appreciation.

Date of experience: May 31, 2023
Texas
1 review
0 helpful votes
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He's polite, professional. Showed interests & concerned. Provide good instructions to me. Accommodate my requests & preferences. He gave me options to select suited for my needs. Results of work is very satisfactory!

Date of experience: May 31, 2023
Texas
1 review
1 helpful vote
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Could be happier
May 31, 2023

Recently, I noticed that there is a wasp nest near the front exterior part of my home near my door. I don't believe it was taken down properly or I don't know if it was sprayed. The technician came out without me being home so I don't know exactly what he did. I would appreciate if I'm home when the technician does come out to do work, I also have been noticing spiderwebs in my front lawn as well. There have been a few bugs in my home that I had to kill myself so the barrier inside my home probably isn't done as well as I would like but other than that you guys have, good service from what I can tell I think that you're a little expensive, I probably will not be using your services in the future. I could possibly do the work myself..

Date of experience: May 31, 2023