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Aptive has a rating of 2.8 stars from 272 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Aptive most frequently mention customer service, pest control and cancellation fee. Aptive ranks 4th among Home Care sites.
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As soon as the person put the product down I could immediately tell a moments later that it was working.
He was very personable as well as patient. Answered my questions with confidence. Took his time/efficient.
Exterminator was thorough and precise to our service needs. Punctual to the appointment as well. Definitely would recommend.
Luis provided a great service and thoroughly explained every step of the process while maintaining a respectful and professional demeanor.
Kind, caring, and by the book. Cares about his work and even thinks about your animals. Highly recommended!
I am very satisfied with Aptive. They are professional and knowledgeable about keeping my home safe from ants and spiders. I've noticed a big improvement and the only insects I see now are dead ones.
I just started using Aptive and so far experienced very good service, timely arrival, good communications and most importantly no pests. Good job.
I really appreciate how my technician, Darren, remembers our specific requests and gives such excellent service. He is always careful to avoid certain areas that we don't want treated, and he is friendly and knowledgeable. Thanks for providing such great service!
Adrianand his partner did a great job and were very knowledgeable of my issues and were able to fix my problems! Hopefully all the ants and moths will disappear soon!
On text recieved to confirm date I opt no but they still came. They sprayed only the front of the house not the inside nor garage where I'm having issue with these water bugs. Makes no sense they made my dogs bark and woke up my family when I asked to reschedule it really upset me.
Help please call me the bugs have come out in force its aweful *******122 you didn't say yheyd be so bad after one coating
Help
The representative James that came out was very knowledgeable and professional I would recommend him to our friends and family!
Kayla came out today and performed my initial service. She is knowledgeable, efficient and professional. Great communication. I would definitely recommend this company and Miss Kayla. Thank you.
Great service as always!
Cedric makes sure he gets every inch of the house and I feel way better about not worrying about spiders and wasps chasing me around during the summer!
He put down granules on perimeter. I never saw him do anything else. No treatment was done around house and garage
As always, the customer facing interaction with the Aptive team was incredible. Les was fantastic! Personable, affable, efficient, and he was even willing to go above and beyond by recommending a few products and techniques to better care for my yard! Definitely the type of person you want representing your business.
The only reason this isn't 5 stars is because I received 2 emails confirming service date was Thurs 6/1 and the service was rendered today (wed 5/31) I wanted to be off work and have time to clear.my yard of dog poop beforehand.
Very thorough and walked through what options would be best suit my needs. Friendly, kind and respectful. On time and great communication. I hope the company values and shows these employees appreciation.
He's polite, professional. Showed interests & concerned. Provide good instructions to me. Accommodate my requests & preferences. He gave me options to select suited for my needs. Results of work is very satisfactory!
Recently, I noticed that there is a wasp nest near the front exterior part of my home near my door. I don't believe it was taken down properly or I don't know if it was sprayed. The technician came out without me being home so I don't know exactly what he did. I would appreciate if I'm home when the technician does come out to do work, I also have been noticing spiderwebs in my front lawn as well. There have been a few bugs in my home that I had to kill myself so the barrier inside my home probably isn't done as well as I would like but other than that you guys have, good service from what I can tell I think that you're a little expensive, I probably will not be using your services in the future. I could possibly do the work myself..
Answer: My experience was the exact opposite of these. Everyone I've dealt with was very courteous and polite. They arrived on time, did exactly as they promised, and I have absolutely no complaints or reservations about continuing my service with them.
Answer: Yes, they are proactive in protecting honey bees! I had a large bee colony under my shed that I had removed from a bee remover/cultivator company. Aptive treatment actually occurred a few days after their removal and tech informed me that Aptive does not have appropriate licensing for bee removal, therefore they leave that to bee professionals.