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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Came right in time for Thanksgiving. And it the meal was delicious.
The cake was amazing. It arrived when I expected it.
It was excellent, my favorite cookies from NY at my door
Quick easy and enjoyable upon timely receipt! Delicious as expected!
The pie was fantastic and the fast shipping was great!
It shipped quick and it was a high quality product
Unique, delicious, conversation piece, fast delivery, fresh. Everyone loved it.
Easy website navigation
Quick delivery as promised
Delicious product!
I got the World Famous Apple Pie in a Brown Bag for my family's Thanksgiving.
Delicious! The apples were perfectly sweet/tart, and abounding! The crust was excellent, the topping was crusty & Perfectly seasoned! I thawed in in the refrigerator for a day, so it heated beautifully in a 425 F oven for 20 minutes. Those instructions weren't on the box, but the link is on the information page.
Delivery on time and cake was well protected.
Everyone loved it, especially the key lime!
Fresh delicious oysters at a very reasonable price shipped. Thank you
Selection of goods is great. Packages are well packed all items are in good condition.
Everything i have ever gotten from this site has been amazing so far!
Very good. Smaller than expected but didn't mind and they threw in a sample of the homemade sausage that more than made up for smaller brisket lol most amazing smoked sausage ever
My family was pleasantly surprised. Gold belly came through in the clutch for thanksgiving!
I have ordered from Eilenbergers for years, but my eyes are opened to many different foods now that I can order, thanks!
I ordered 6 Cannoli and a cheesecake. One of the cannoli shells was broken and you have to stuff them yourself; ad looked like they'd arrive already made. The cheesecake was the best I've ever had.
Our cake was delicious!
It arrived on time, as planned, packaged well!
We will be ordering again soon!
My husband, a native New Yorker, was delighted. Seems they just don't make those pastries right in western rural Pennsylvania! In addition, when he lived in NYC, Ferrara's was actually the bakery he used to visit! The pastries are just as he remembered, and he enjoyed them very much.
I ordered muffalatas through Goldbelly. I made sure I was home for Delivery on date and time said. Instead I get email that evening saying there is a delay and later that night or Tomorrow. Nevr showed up that day. Next day came home after work found note saying package was dropped off at leasing office which was already closed. Came in today to pick up after emailing customer service and them saying it should be okay. Opened it up and dry ice was water and smelled like it went bad and warm. Now I wasted $120 on this. When I was here when it was supposed to be here. I read no refund. Will never order through this company again. Next time they should tell UPS to leave at door. UPS never contacted me saying they dropped it off.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via support@goldbelly.com if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at support@goldbely.com Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at support@goldbely.com and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.