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Goldbelly Reviews Summary
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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I ordered a birthday cake for my son via Goldbelly, from Carlos Bakery (Cake Boss). It was so easy to do the ordering, I got a confirmation and the cake got there exactly when stated it would. My son said it was the best cake he'd ever had and it tasted like it just came out of the oven. I will order again and again through Goldbelly as it was so easy. Next time it will be pizza for my son and his friends.
Bought my college daughter the Halloween donuts as a surprise. She sent me a photo and they were completely trashed, the icing melted off and stuck to the inside of the box, and this was going to Colorado in October it is NOT HOT outside. Worse, they blocked me on Facebook when I told them I was going to leave a negative review. So that's how they get around anyone being dissatisfied. The bakery was mortified and offered to send another batch, but Goldbelly was horrible customer service and very dishonest. Do not stand behind their service at all. And these third party shippers do not care at all about the product so they obviously aren't careful. Just buy local and have them hand deliver... Goldbelly is trash.
Goldbelly is the perfect way to send a nice edible gift to a client or customer that you know they'll enjoy. The options are many, so I was able to send a gift that went along with a theme and fit the customers dietary preferences, so it was a win win all the way around. That meant vegan chocolates for one, and sugar free cheesecake for another - so nice to be able to really wow folks! Definitely will use them for any specialized gifting needs!
I ordered a $99 smoked fish platter thinking I would receive what was pictured. Not even close. When I voiced my complaint, they told me we do not refund or compensate customers for being unhappy with their products.
I have enjoyed what I have bought so far, even reordered items. I love looking at the website to see what's new.
I bought $60 of "Heirloom tomatoes" from Eckerton Hill Farm through Goldbelly.com and most of the tomatoes were rotten and I could only use one small tomato to make a tomato sandwich. Waste of money.
A quick delivery of amazing treats and foods from around the USA. Love being able to order a cake directly from cake boss's shop! Each time I've ordered from GoldBelly I've thoroughly enjoyed it!
Food was amazing! Will definitively order from again! Food was overnighted and arrived on my porch. Highly recommend Goldbelly.
I ordered soup from Jerry's seafood in Maryland. Received it and all ice packs were thawed. Temperature of soup was Not cool. No dry ice in packing. Immediately put in refrigerator. Put in pan on stove as directed. Ingredients separated and would not meld. Very disappointing. Second order and second time thoroughly bummed. Doubt I'll order through them again. Tried to review on their site and there was no option. I sure saw a lot of rave reviews somehow though.
The delivery was on time and the food, as always, is outstanding. If you have a favorite food you can't get locally, check on GoldBelly because they have the best of all types of food and created by the people who are famous for making, baking, cooking the specialties you crave.
My sister sent me sandwiches from my favorite deli in NJ (at a cost of over $80!) I was home at the time but the delivery person did not bother to ring the doorbell. I was unaware of the delivery and only noticed the package when I went out for the evening. From the condition of the package it was clear it had sat out in the hot Florida sun for hours.
Bought 200 oysters for $300, what a waste of $300 good dollars. The oysters were small quarter sized and hardly worth the effort to open and eat. The oysters had almost no flavor. I got several handfuls of oysters for the money, total rip off...
Never again will I buy from this company!
Very good service and friendly environment.
They always make sure, you get the best.
And if you are not happy with something they feel bad and will deliver you and replace it with no issue. I recommend this site to anyone.
The food is excellent however... We were given different menus amongest the group of 5 which cause initial confusion. Although the service and delivery was good. We ordered the sandwiches, cheesecake and pizza and we are were really impressed.
Really friendly staff and they delivered on time. I ordered 100pcs oyster, biscuits for baking for my friend family get together, When I baked its so soft and fresh... Affordable price and they take ordered very friendly. Will definitely calls you again next time...
Great place for pizza, we ordered for dinner and were really impressed with the great service from the staff.The pizza was fantastic, we'll definitely be back, bit of a wait for the food but to be expected on a busy Friday evening.
Don't be concerned about price! You get enough high quality food to cover more than enough of the cost! The service is exceptional and the servers are extremely attentive when it comes to coming around to your table.
When I visited Paris I fell in love with the Laduree macarons (& everything else they sold).
I dreamed about them longingly,
So I was beyond thrilled when I found out I could order them from Goldbelly.
Imagine my dismay when they arrived & tasted awful. Nothing like the fresh ones I'd had before.
I threw them in the garbage & wrote to Goldbelly to tell them about how awful they were.
They responded by asking for photos (they'd looked normal or I wouldn't have tasted them). I was not going to paw through the garbage in freezing temperatures to photograph them.
They also offered me $15 off my next order.
Why in the world would I order anything from them again?
I ordered a mincemeat pie from Golbelly and was concerned about when it would arrive, as I needed it for a party I was having on December 2,2018. I contacted the company and was told that I could pick the delivery date, which I did (November 30). The 30th came and went with no pie and so did December 1. So I googled 'Track my order' and to my horror I discovered that for a delivery date of November 30, the shipping date listed was DECEMBER 4! Apparently the staff at Goldbelly do not know that December comes AFTER November!
Ordered birthday gift for out of state relative. Order never shipped, tracking was not updated and I was not notified (e-mail or otherwise) of the delay. Finally received response from customer service. The only suggestion was to either cancel or re-order for delivery the following week. Had I been aware my order never left the building, I would have made other gift arrangements. No concern or compassion shown by Goldbely staff. The offer of a $15 coupon to be used by Jan. 31st was declined by me. I don't plan on ordering from them again
From the business
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members