GoToGateReviews 2,570

I stupidly made flight reservations through Gotogate only to find that they screwed up and deleted my middle initial from the ticket. Since the ticket did not match my passport, it was useless. Gotogate then tried to blame me for their screw up even though their own documents that they emailed back to me proved that I did indeed include my middle initial in my application to them. Even worse, they refused to fix the problem that they created by their gross incompetence. I was left with no choice but to write new tickets directly with the airline AT A HIGHER PRICE. Gotogate refused to cancel the old useless tickets unless I paid them an additional US$134 which i refused. In order to get my money back for the useless tickets, i had to use the dispute process of Citibank, my credit card provider. I eventually got the airline to cancel the useless tickets. All of this took more than a month of stress and aggravation. DON'T EVER DO BUSINESS WITH GOTOGATE! They're incompetent and liars.

Hello Everyone,
I want to take a moment to warn anyone who reads this post to NEVER USE GOGATE SERVICES.
I'd like to share my experience with them form the past week. I booked 4 tickets for a flight that was approximately 1 hour in length. After making my payment, I noticed on my bill a charge that was double the agreed upon price on a flight that was at a different time then the one I booked. There was also another $1,500 charge for "seat reservations" that was not mentioned to me when I booked, nor did I approve any such charge.
After a few days, and numerous long distance calls that were mysteriously "disconnected", I decided to file a complaint with both my local Police Department, as well as the police in London. There has already been exposure of these cheaters on social media, you will soon see similar stories from the mainstream media. A lawsuit will soon be coming as well, and hopefully dismissal for the representatives of GOGATE who were involved in these terrible circumstances (Yogesh C., Maul, Arti, Hanava)
Until these cheaters are brought to justice, I'm certain I will get the same stock response of "Thank you for your inquiry, we'd love to help you through a phone call". There is no help to be had from these people, so don't wast your time.
In short, don't use GOGATYE services.

Attachig my bill:
http://www.up2me.co.il/images/*******.jpeg

Our flight schedule from Manchester to Ljubljana was changed with 1 weeks to go. It involved a long stop over in Frankfurt and arriving late. I contacted them to send ay this wouldn't work so they agreed to put us on a flight the day before. We got e mail confirmation and schedule. We arrived at the airport to find our flight booking had been "cancelled". After much blaming between airline and Gotogate it transpired that Gotogate had failed to properly confirm our flight with airline ( ie they hadn't paid for it) so the airline cancelled. We had to rebook another flight at high cost. Terrible customer experience. Length phone calls. On hold 30+ minutes. I have filed complaint form that you have to post to Sweden but not heard anything. Really angry. Not only robbed of our money but so much stress getting to airport/ parking/ waiting etc. Having to come back again and rebook from a different airport. Never ever do business with these scammers

I was entitled to cancel my return fight due to scheduled change contacted gotogate by mail and they never came back to me. I called them by phone the whole procedure took over an hour and a half. During it i was put twice on hold for once for 30 minutes and once for 40. I was transferred from one employee to the other and was told by the last one after she wanted me to start the whole process again that being put on hold for half an hour is part of there procedure if you want to cancel. After shouting on her she agreed to take care of my request. It took her another 20 minutes and she found out that i am entitled to 200$ refund for cancelling nearly half of a 1100$ ticket. She said that i'll get a mail that confirm it immediately. The mail never came and neither the refund.

Me and my wife had an unfortunate experience with Gotogate. We tried booking our flight and the site timed out. We did not recieve any confirmation, so we booked with another travel agency. I got a statement from my bank informing me that the had charged my account for $1447. 00 which also was $100.00 more than what they were asking. Come to find out they had sent the confirmation to our junk e-mail. When we called and explained the situation, they refused to give us a refund. There business dealings are very shady and I don't want anyone else to be effected like we have.

I booked a flight through Gotogate. There was a stopover in London where I had to change airports (Gatwick to Heathrow) that was impossible to make. The change of airport was very well hidden when you purchase the tickets

I informed them of this issue as it seemed like an error on their part. They told me that it was not possible to make the flight and they will not be refunding me.

Support was incredibly rude. If you chose to do business with them be prepared. You may end up paying for nothing

I did book my trip to Canada and it costs me around 1322 USD. For that. Then I didn't get my visa to Canada so want to cancel my trip one month before my flights. I was trying to call them for 6 times and every time they put me on the hold for 8 hours total. And never get a chance to talk with anybody. Till 3 days before my flights. Finally I get the answer that I can't get my refund for that so I lose 1,322 USD for nothing.
Be careful travelers. If you see this agency with cheap deals that's a trap!
If you don't believe me and want the details. You can contact me anytime. 123. *******@gmail.
I'll show you all the emails that I got from them.

Gotogate is a brand under the Etraveli Group, based in Sweden. Online customer feedback in their thousands demonstrate that this company's customer service is extremely poor and unresponsive, and they regularly withhold customer refunds as standard business practice amongst many other things.

You can complain to the CEO of Etraveli Group via email address: mathias dot Hedlund at etraveli dot com, the CFO is: henrik dot wetterdal at etraveli dot com, Head of sales is: andreas dot marquardt at etraveli dot com. You can also complain to the company owners at: gmartinlof at cvc dot com.

You can also complain to the Swedish Government agencies about this company, who are well aware of them, at: Annika dot stenberg at bolagsverket dot se, also: konsumentverket at konsumentverket dot se, and: Marcus dot Isgren at arn dot se. The Swedish Government Minister for Business can be reached at: Ibrahim dot Baylan at regeringskansliet dot se.

Booked our first international tickets in Gogate and if you ever ask me for feedback or a score? I would not even bother give a 0! We booked the flight to Taibei and stuck the airport for hours and told the customer we couldn't continue the trip due to visa issue to entry into taibei. We have asked for refund/credit/ and any kind of solutions what we can do to fix it? The customer service was terrible and all he said is no refund and no even speaking at all.

Gotogate changed my flight without consent after I'd booked. I booked a day time trip of 1.5 hours and they changed it to a night trip in two parts with no time between the two flights to collect and transfer baggage. When I rang they did the not uncommon thing of putting me on hold and then leaving me until it cut off. When I emailed the reply came that they would try to respond within 18 days. In my opinion there is something worse than incompetent about this operation. Avoid at all costs.

I had booked to and fro tickets from SG-BLR using this site and while booking i didn't get any information about baggage but it said to refer airline website. And i carried my check-in luggage as per airline policy. On the date of travel i was not allowed to check in baggage saying I'm not eligible to check in any baggage and if i want to carry luggage i need to pay SGD50. I told them i carried based on airline's website (as mentioned in the ticket) and requested to allow me to carry but staffs refused to help me. They didn't even allow me to carry my luggage(it was just 8kgs) in cabin saying my bag size is not as per the airline policy. The staffs were totally rude and didn't help me in anyways. I have decided not to book in this site anymore. Please make it clear your baggage allowance and other details before you fly to avoid last min harassment.

Booked my flight on Friday and paid about 3K. Saturday morning they send me an email saying that they can not issue my tickets and they have sent an email about refunds. NO, they have not! I tried to call the customer service and after 5 failed attempts and hours and hours of wait, the lady on the phone says she can't help me because her system is not working (very rude!).
No response to the emails either.
I don't know when I will get refunds. I need to book my flights and I can not do this because you SCAMMERS are holding my money.
I am going to write these reviews in every available online forum to at least make everyone aware that gotogate is a SCAM and never ever do business with them.
-10/5