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GrammarlyReviews 3,489

4.0

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Grammarly Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the effectiveness of its application in improving writing quality and enhancing productivity. Users appreciate its user-friendly features and the significant support it provides for both academic and professional writing. However, some concerns have been raised regarding limitations in functionality, such as word and card maximums, as well as issues with certain corrections that can feel counterproductive. Additionally, there are requests for better tutorials and customization options. Overall, while the service is valued for its utility, there is room for improvement in user experience and support resources.

This summary is generated by AI, based on text from customer reviews

service
211
value
138
quality
208
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Canada
1 review
22 helpful votes
Follow A M.
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Watch out! This is one of those companies that auto-renews at a much higher rate and it appears you can't get out of if unless you cancel before the renewal date. I hate this type of slimy business move

Date of experience: March 20, 2017
Mississippi
20 reviews
69 helpful votes
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I use the free version of grammarly (while I'd love more capability that the paid one gives, I just don't want to spend the money) and I use it primarily for finding simple grammar/spelling mistakes in essays for college/applications/school assignments. It's helped me fix lots of little problems that would have counted off a few points in school, so I could even say it's helped my grades. I installed the web app of it also (on my MacBook) and I haven't experienced any problems. I noticed that some other reviewers complained of hidden fees in the "free" version, but I've never experienced that. I've been using it for a bit longer than a year. Overall, I've recommended it to people already and I plan to continue recommending it unless something comes up. So far, this app has proven very helpful for me.

Date of experience: March 7, 2017
California
1 review
6 helpful votes
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Their customer service is prompt and helpful.

However I often have to send them error corrections for things that are not errors. We're talking basic punctuation type things, not contextual or stylistic. Their response is usually "it can't pick up everything." (Paraphrase) the other day it told me that a comma was used incorrectly after a dialogue tag. It read the sentence incorrectly because the dialogue ended with a question mark and closed quotation marks. Grammarly's basic coding should recognize that as one sentence, not two.

I also can't tell it to ignore things like names, or add to a white-list dictionary.

For the most part I LIKE using Grammarly, it has certainly helped keep my grammar and syntax consistent, but I'm glad I got a 50% discount for the first year. I don't think I'm going to renew for the full $140 for a YEAR, but I'm only six months in to my subscription, so if improvements are made I might reconsider it. However a few other applications have been recommended to me, such at ProWritingAid, so I will check them out before I make a decision.

Date of experience: January 18, 2017
Canada
1 review
11 helpful votes
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Trying to Sare Me?
January 10, 2017

I wrote about my first impression of the new neighbourhood that we moved into when I was four years old. Grammarly claimed that there was significant plagiarism. I was disturbed, annoyed and concerned. How can I express myself without plagiarism and who will see this and think that I'm a copycat? I told a friend about this bizarre experience and he said that they were trying to scare me into paying them money.

Date of experience: January 10, 2017
Michigan
1 review
7 helpful votes
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Never went through
January 5, 2017

I was on a private browsing but that shouldn't effect it. I downloaded it 3 days ago, thought it sounded brilliant... I finally turned it off when I noticed another spelling error get published. The extension was there and it never ever worked, not even once! I saw a little icon over my text posts but usually the websites have a spellcheck and with grammarly, it disabled the sites spell check so I had to rely on their app which never worked! Absolutely nothing!... Sorry but I'm not gonna go through a series of emails to figure out the error, hope it gets worked out because its sounds like a great app.

Date of experience: January 5, 2017
Texas
1 review
16 helpful votes
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I kinda liked Grammarly, but thought I needed to be good at grammar to evaluate whether some of their suggestions were valid or not. Some were great. Some were not valid, Some were optional, just a matter of preference, tho sometimes a good suggestion. But way, way back in time, they used to have a monthly fee version and an outright purchase, desktop version. I purchased the desktop version (with the usual EULA saying like all EULA's you are not an actual owner of the software, you can use it as long as we let you [we support it or whatever], not modify, decompile... it. Just like buying windows ME, XP, 2000, 7, or 8. No monthly fee and it was installed on your computer.) I used Grammarly a lot at first, but tapered off because it could be a hassle to review all their superfulous suggestions. Then one time they indicated I needed to update the software. I did not see any notice that the update changed from the purchase version to the monthly fee version. They had totally discontinued the purchase version, and started charging me monthly fees. I had a heck of a time cancelling and getting a refund. The people I talked to didn't even appear to know about the version I had bought. I wanted the old version back, but it no longer existed.
I thought Grammarly improved my writing, but at a cost of a lot of time and effort to review and approve or disapprove all their suggestions. That was one of the reasons I quit using it regularly. Especially since I thought a lot of the suggestions were optional. E.g. They might suggest I change regularly in the preceding sentence to commonly, faithfully, frequently, repeatedly, routinely, usually, customarily... Hey good to consider, but it was a nuisance all those instances many, many times in each thing I wrote. Yet if I were writing something very important, it found errors I really wanted to correct and it made proofing easier and perhaps my writing a little more precise. The monthly fee was not worth it for the amount I used it.

Date of experience: December 30, 2016
Ohio
1 review
35 helpful votes
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Someone created a Grammarly account using my email address without my permission, because Grammarly does NO verification. I complained, was told they can't delete accounts - and that I had to reset the password and delete it myself. Which I did.

Less than a month later, the same identity thief creates the account again, and Grammarly's useless tech support tells me that they're very sorry, and that I can just reset the password and delete the account...

Avoid at all costs.

Date of experience: December 23, 2016
Connecticut
1 review
31 helpful votes
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I am far too frustrated.
December 3, 2016

THIS IS BULL. I'm beginning to doubt if this is even anything more than an autocorrect. Other than that, it constantly tries to 'fix' or 'suggest' changes that completely disregard the meaning of the sentence. I'm an amateur writer, so the sentence saying "she showed much promise." is clear and correct. Then why does Grammarly suggest it be either "she showed many promises." or to just get rid of the sentence? I keep trying to go by formats it shows and it makes no difference. In all honesty, I'm beginning to think that once you pass a certain amount of words, it either can't keep up and gives delayed readings OR IT'S A MONEY GRABBER! Saying you have errors when you don't, all so you can buy a plan. Whatever it is, F*%*&!# FIX IT!

Date of experience: December 3, 2016
Seychelles
9 reviews
12 helpful votes
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If your paper is a mess, grammarly will help you to put it in order. It will make your sentences more storng and convincing. When i doubt about my grammar and lexics, i always use grammarly. This the service, i can really rely on in my studies.

Date of experience: December 2, 2016
GB
1 review
5 helpful votes
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I opened an account with Grammarly a couple of years ago but found it didn't really suit my somewhat specialised purposes (though I think it's good for most users) and I stopped using it. My subscription renewed automatically last week so I contacted them to say I hadn't intended it to renew and hadn't been using the service for a long time. They had no legal obligation to refund my subscription as the automatic renewal is made clear in their T&Cs but they immediately refunded the money to my paypal account. So overall I was very impressed by their customer service and integrity.

Date of experience: November 26, 2016
Connecticut
1 review
40 helpful votes
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Malware. Do not install
November 23, 2016

Malware in a broad sense of the word. Make promises they cannot deliver. Claim it is free when it actually charge you a fee. It does not work and you cannot uninstall. You know the words, a malware

Date of experience: November 23, 2016
Kenya
7 reviews
27 helpful votes
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Quite good
November 23, 2016

A great place to strengthen the paper but some suggestions are definitely wrong

Date of experience: November 21, 2016
California
1 review
26 helpful votes
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A Grammarly review said my document had 30-some plagiarisms. The 'plagiarisms' turned out to be common single statements of up to ten words that couldn't possibly by copyrighted.
It also 'suggested' using 'says' in the following statement: "I heard a soft, kind, but powerful voice say, "Dont worry... "

Date of experience: November 7, 2016
New Jersey
1 review
28 helpful votes
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FinallyI have gotten tired and very upset at grammarly trying to take my writing from me. I also object to the software interrupting me during my comments on social network. Finally, I uninstalled the software. BUT IT DIDN'T GO AWAY. I have rebooted through a restart. When that didn't get rid of it, I turned the system off. Which by the way I had to unplug the system from the system. THE D**N SOFTWARE DIDN'T DISAPPEAR!

Date of experience: October 31, 2016
Kenya
2 reviews
21 helpful votes
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Requires improvement
August 15, 2016

I have used grammarly all along in my writing career, and I find it useful to some extent. Its suggestions sometimes do not make sense, and this requires the writer to be personally proficient in English grammar and syntax. However, I would recommend it to students and new writers, but remember you cannot rely on its suggestions 100%.

Date of experience: August 15, 2016
Kenya
151 reviews
2519 helpful votes
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Oh Grammarly
August 9, 2016

Grammarly has let me down enough times. Cost me some good grades. Use with caution

Date of experience: August 9, 2016
Georgia
3 reviews
38 helpful votes
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How do I recover a document that is locked then erased by Grammarly? I like the program until it has turned my life into a living hell because I thought the the program completed the scan. I got error message and saved it to find out later that the data is gone. I cannot recover it through any means. I thought I could just correct it later when it had an error message but no, its gone 0 data. The grammarly site says you can look at your work but I can only see what I have loaded into not what it has already scanned and or eliminated by the program. The program has created credibility problems with plagiarism. It does not cover enough data. If you were fortunate enough to save any work before the scan is run then you still have to re-accomplish all the work This time everything was gone and I had nothing but my notes to fall back on. Three weeks I worked on that data and Grammraly erased it all.

Date of experience: July 24, 2016
Ukraine
7 reviews
17 helpful votes
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Not bad
July 15, 2016

When I need to check my content on mistakes, I use grammarly.
But sometimes it shows me suggestions that I would not accept. Even a school student should know that Repetitive word inmate in the "will help the inmates to understand" couldn't be changed on "prisoners". Strange thing.
In general, it is a nice service for checking mistakes.

Date of experience: July 15, 2016
Illinois
30 reviews
50 helpful votes
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Helped me find some flaws in my work before I submitted it. I recommend it even though you really have to upgrade to make the best use of it. The upgrade cost is really too much for me. Wish they would lower it because I'd definitely buy it.

Date of experience: June 15, 2016
Japan
1 review
14 helpful votes
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Does grammarly take writing that is submitted and if so what is done with it?

Date of experience: May 13, 2016

From the business

Millions trust Grammarly? Ûªs free writing app to make their messages, documents, and posts clear, mistake-free, and effective.


grammarly.com
Founded in 2008
San Francisco, CA, United States
+67