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Grammarly Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the effectiveness of its application in improving writing quality and enhancing productivity. Users appreciate its user-friendly features and the significant support it provides for both academic and professional writing. However, some concerns have been raised regarding limitations in functionality, such as word and card maximums, as well as issues with certain corrections that can feel counterproductive. Additionally, there are requests for better tutorials and customization options. Overall, while the service is valued for its utility, there is room for improvement in user experience and support resources.
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Great product! Does not pick up all mistakes, but does a great job with grammar a punctuation. Recommended!
I tried Grammarly for the test period and it seemed to work well for my needs. I received an e-mail offering me a special discounted monthly rate to continue which I decided to use. Instead, when I tried to sign up, they gave me no option to choose the monthly charge and they hit my bank for the full annual charge. I cancelled immediately, but am now in dispute with the company for a refund. I am having to go through the bank to dispute the charge as there is nowhere that I can find a phone number to contact Grammarly directly. Their product works fairly well, but their business practices stink. Watch out.
I tested the trial of grammarly program. Used my email (paypal account) to log in, and unregistered a few minutes later because I did not like it.
Have not signed any agreement, and not used the program since that.
Do not have usernaname to login. 5 months later I realised that they took Money 5 times from my account (5 x 29,95).
That is insane. I did not use their program and their service.
Wanted my Money back! Did not get any help from grammarly.com. Get back Money from paypal for last 2 monts (2x29,95)
GRAMMARLY ARE CRIMINALS!
Hi Adnan,
Thank you for reaching out to us. I see that your post is from a while ago, and I'm sorry that we weren't able to reply sooner. We’ll be happy to help you resolve your billing request; however, we’ll need more information. For the fastest service, please email our team at support@grammarly.com. Be sure to include a brief description of the payment history as well as your account login email.
Kindly,
Ann Edwards
Social Media and Community Analyst
Grammarly
ann.edwards@grammarly.com
I was just wondering about the pricing of Grammarly.
Monthly $29.95 | Quarterly $59.95 | Annual $139.95
Now, for a monthly plan, it will cost me $359.40 for the entire year. For the Quarterly plan, it will cost me $119.90 for the entire year. Moreover, for the Annual plan, it will cost me $139.95 for the entire year.
So, it is cheaper if I acquire the Quarterly plan instead of the Annual plan?
Reference: http://www.grammarly.com/pricing
It will not help you to contact Grammarly directly, they will not give you a refund unless you contact the BBB. They give refunds immediately when you notify the BBB.
This site engages in theft. I used the site two years ago and cancelled when my class ended. Many months later they billed me again. I was able to get te charge reversed. (back when they had a working phone number) When reviewing my bank account I noticed they have been charging me $19.99 for the past three months. They bill around the middle of the month. I contacted them by e-mail and they informed me that they could not refund more than two months. I do t know why they have not been shut down or a class action suit has not be filled against them. It is nothing more than simple theft.
Hi Madelyn,
I apologize for the delay in receiving and replying to your review. If you still require assistance with this issue, we are very happy to help however we can. Our team at support@grammarly.com can take another look at the account. Please email our team with a brief description of the billing issue as well as your account login email. Thank you.
Kindly,
Ann Edwards
Social Media and Community Analyst
Grammarly
I paid the $139, six months ago. Today, I tried to use it and there is a big banner across the site that won't go away for me to upgrade for a free trial. I still have 6 months! I am not paying them more money when I haven't even received what I have already paid for! This should be illegal!
Hi Janet,
I apologize for the delay in receiving and replying to your review. If you still require assistance with this issue, we are very happy to help however we can. For the fastest service, please email our team at support@grammarly.com. Be sure to include a brief description of the issue you’re having as well as your account login email. Thank you.
Kindly,
Ann Edwards
Social Media and Community Analyst
Grammarly
ann.edwards@grammarly.com
Grammarly.com is an utter scam... pure and simple. And, if you make the fatal mistake of giving out CC info, then they will bill you every month until the cows come home... canceling is next to impossible. There is Zero customer support. Their toll-free number doesn't work. BEWARE, BEWAR, BEWARE! Do not use or fool with Grammarly.com!
Hi Sam,
I apologize for the delay in receiving and replying to your review. If you still require assistance on this issue, please write to our support team at support@grammarly.com. You will immediately receive a support ticket confirmation email with a ticket number so you can track the process of your request. Or, if you require a call-back, leave us your contact details by voicemail at 1-888-295-7904. A representative will return your call within 24 hours on business days and as soon as possible during weekends. Thank you.
Kindly,
Ann Edwards
Social Media and Community Analyst
Grammarly
ann.edwards@grammarly.com
Thankfully, I never tried to be part of this website, but I received an email telling me that they loved one of my reviews and that they were offering bloggers a $10 Amazon gift card in exchanged for advertising. Doesn't sound shady, right? Well... I've never written a review of the book they've mentioned I reviewed. I'm a paranoid person with the internet because of all the scams, so I'm glad I did some research first!
I cancelled my 7 day trial period and that same day they charged me 139$ on my Amex. What kind of a service is this? I subscribed to it because of at least two articles spoke of its merits. I should have known better. What kind of a website keeps their trial period as 7 days and charges $13 dollars for it. I will ask my bank to reimburse me. Lets see.
Hi Janvi,
I apologize for the delay in receiving and replying to your review. If you still require assistance on this issue, please write to our support team at support@grammarly.com. Our team will be happy to take a look at your account and resolve any billing issues. Thank you.
Kindly,
Ann Edwards
Social Media and Community Analyst
Grammarly
ann.edwards@grammarly.com
Much like the other complaints - after repeated requests turn off auto pay and no reply. Phone number does not go to a live person. I issued a complaint to PayPal to no avail as well. I will file a better Better Business bureau complaint.
Hi Dona,
I apologize for the delay in receiving and replying to your review. If you still require assistance on this issue, please write to our support team at support@grammarly.com. Our team will be happy to take a look at your account and resolve any billing issues. Thank you.
Kindly,
Ann Edwards
Social Media and Community Analyst
Grammarly
ann.edwards@grammarly.com
I paid for the subscription and never got the product. I was never allowed full access into the site. When I complained to PayPal that I wanted my money back, they said they could get out of it because it is a digital product. Unbelievable. I'm thinking about suing PayPal over it if they don't do something. Maybe then they will shut them down. Horrible.
Hi Robin,
I apologize for the delay in receiving and replying to your review. If you still require assistance on this issue, please write to our support team at support@grammarly.com. Our team will be happy to take a look at your account and resolve any outstanding billing issues. Thank you.
Kindly,
Ann Edwards
Social Media and Community Analyst
Grammarly
ann.edwards@grammarly.com
This website is a scam. Stay away from this website if you don't want to waste money!
Somehow Grammarly seemed to work fine on my Mac when I was testing out the free service. As soon as I paid I was unable to access the edit screen after log in, regardless of which browser I tried.
It's also shady that they do not tell you up front that the Word plug in does not work on Macs, which makes this service pretty worthless.
Hi E. C.,
I apologize for the delay in receiving and replying to your review. If you're still using Grammarly, our support team can help resolve the issues you're experiencing with your browser. Please email our team at support(at)grammarly(dot)com. Be sure to include a brief description of the issue you’re having as well as your account login email.
We have also updated our website to include more information about the Microsoft Office Add-in. Thank you.
Kindly,
Ann Edwards
Social Media and Community Analyst
Grammarly
ann.edwards@grammarly.com
I cancelled my subscription within the free trial period. They then proceeded to charge my account anyway. Now my account is overdrawn and I have to pay the fees. Thanks Grammarly... now I will be walking to and from work. No money for gas this week.
Hi Eddie,
I apologize for the delay in receiving and replying to your review and the inconvenience caused by this billing issue. If you still require assistance with this issue, please write to our support team at support@grammarly.com. Our team will be happy to take a look at your account and resolve any outstanding billing issues. Thank you.
Kindly,
Ann Edwards
Social Media and Community Analyst
Grammarly
ann.edwards@grammarly.com
I guess many other people have done a similar test, but I tried throwing some classic text at grammarly.com to find what they thought of it.
The results:
George Orwell: 1984 - Grammarly gave it 56%.
John Steinbeck: The Grapes of Wrath: 59%
JRR Tolkein: Lord of the Rings: 68%
A. Lincoln: The Gettysburg Address: 12% with 22 critical writing issues.
I wonder whose writing would earn 100%... Oprah's maybe?
--
The Lovely Samantha
Hi Samantha,
Thank you for sharing this feedback with us. In the time since you posted this review, we have made some improvements to the editor. These improvements include the ability to select the type of document you're editing, which tailors the feedback the editor shares with you. We're always working to improve our process, and feedback like this is very valuable to us. If you'd like to share any other thoughts, please feel free to email me directly at the address in my signature. Thanks again.
Kindly,
Ann Edwards
Social Media and Community Analyst
Grammarly
ann.edwards@grammarly.com
As many others have announced, this website steals your information and then refuses to contact you when you have a complaint. Every phone number is an answering machine. Check with BBB and they will show how many complaints that grammarly has gotten. Unfortunatly, I was not one to look this up and have had trouble ever since.
Hi Veronica,
I apologize for the delay in receiving and replying to your review and for the frustration you experienced reaching our support department. Our support team works hard to answer every request in a timely manner, and I apologize if we failed to meet our standard with your request. If you have any other feedback to share with us, feel free to email our team at support@grammarly.com or call 1-888-295-7904 and leave a voicemail. Thank you.
Kindly,
Ann Edwards
Social Media and Community Analyst
Grammarly
ann.edwards@grammarly.com
Avoid using this site. The free 7 day trial is a scam to get your credit card information. Once the have it, they lose all knowledge of you or your account so you are unable to log onto the site to use their service (beyond the initial sign up) or cancel your account before your credit card is charged. "Customer service" is via email only and they will play dumb and be as unhelpful as they can, if you even get a reply, so they can stall long enough to charge your card. Absolute scam!
Hi Dan,
I apologize for the delay in receiving and replying to your review. Thank you for sharing this feedback with us. I apologize for the negative experience had using Grammarly and the difficulty you experienced contacting our support department. In the time since you posted this review, we've worked hard to improve the availability of our support team. If you have any other feedback to share, please email our team at support(at)grammarly(dot)com. Thank you.
Kindly,
Ann Edwards
Social Media and Community Analyst
Grammarly
ann.edwards@grammarly.com
From the business
Millions trust Grammarly? Ûªs free writing app to make their messages, documents, and posts clear, mistake-free, and effective.
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Robert,
Please accept our apologies for the delay in receiving and responding to this review.
At the time of your review, our system would only have charged you immediately if you had already completed a free trial with the email address that you used for your account. However, if you did cancel immediately after being billed, there is a compelling case to be made in favor of your refund—you clearly did not want our premium service. If you still require assistance on this issue, please either write to support@grammarly.com or, if requiring a call-back, leave us your contact details by voicemail at 1-888-295-7904. A representative will return your call within 24 hours on business days and as soon as possible during weekends.
Again, we apologize for the delay and look forward to ensuring that this issue has been resolved satisfactorily.
Kindly,
Ann Edwards
Social and Community Management Analyst
Grammarly.com