GrammarlyReviews 3,489

I wanted this product to work. I installed it three times and uninstalled it all three times. I got disgusted with not only the errors in its "advice", but in the aggravation it caused me by putting corrections right on top of the error nd refusing to move the balloons until I addressed the issue, I couldn't address the issue because the balloon covered it. I couldn't even see it to determine if I needed to correct something, much less to fix it if I found it was an error. The main thing it did for me was to point out typos. While that's a good thing, it's not what was promised. If your main problem is typos, go for it. Otherwise, just use a dictionary.

We signed up for Grammarly for 1 year for my daughters MBA dissertation. A year later and after she graduated my credit card was billed again without prior email or announcement.

It's a business practice that is unacceptable. I reported it to AMEX as a fraudulent charge and was issued a new credit card.

There is no reachable customer service and all I have read here by Ann E. Are lies. This company is unwilling to return fraudulent changes and will just ignore you.

If they ever charged your card, replace that card because otherwise they will charge you forever.

Grammarly's business model in a nutshell, like many other scams nowadays:
1. Hire a programmer or two for a week or two.
2. Build a rudimentary web-based word processor
3. Offer free trials of course, but subscription plans must be no less than $30 a month.
4. Advertise your crap like crazy.
5. Hope for people to forget canceling their subscription at the end of the free trial (chances are some will).
6. No need for providing customer service for those whose credit card has been charged at the end of the free trial.

Im learning to write all over again. And i like it

I am working on my MPH, and decided to use Grammarly to assist with my papers. Six months in I suffered a shoulder issue and needed to take a several months off to recover. When I tried to cancel the subscription, Grammarly would not refund me MY money for the months I would not be able to use their service. They will not provide me with a number to speak to a human being. I am completely disgusted with them. DO NOT SIGN UP FOR THEIR SERVICE! There are other reputable programs to use that will let you talk to a human being!

This add-in for Word 2010 popped up in my email and I thought, Why not? So I downloaded it, only to find it won't do bupkis unless I subscribe. But in setting up an account, it asked me my purpose: student. I get that software costs a lot to develop. Same time, I kind of expected (erroneously, it turns out) a bit of a break on the cost as I'm a STUDENT, which means I'm friggin' poor! Oh, well. Don't need it. But for kicks, I plugged Hemingway's "The Snows of Kilimanjaro" into Grammarly... I think I prefer Papa's ability to the program's. I don't know, but dry, mechanical, sanitary prose doesn't sound like a great goal. One of the errors (it found 27) in his story, according to Grammarly, is wordiness. Hardly a Hemingway trait. Pass.

When I purchased Grammarly, it worked great for about two weeks. All I get now is a screen that says that it's loading. I emailed them and Kasey has asked me to take a screen shot by pressing F12 (I don't have an F12 on my Chromebook... which I told them I am using) then got a reply several days later to ask me what system I'm using. I told them in my first email... Using a Chromebook and it runs on Chrome. Told them AGAIN what I am using... still no fix for my issue. After reading these comments, I am definitely canceling, It works on my typing other places but, I can't get to my papers already on it or type any new ones!

Agreed to purchase a trial period subscription this morning and used it to write a paper, Grammarly indicated that my paper was great, very few mistakes and I corrected those few things. I went ahead and submitted to my instructor. Then I decided to play with the program and uploaded my paper on the grammarly site and all sorts of errors popped up. I cant believe one portion of the program said everything was correct and then a second part of the programs said I had countless errors. I am livid not only did I get charge 30 dollars for a program that did not work, my grade in the class is now jeopardized. My second complaint is that I was told I was signing up for a 7 day trial period but I was charge before I could even decide if I liked the program, which I dont. I want my money back, this was a total waste of time and money! Dont be fool by their offer of a trial period, you will be charged right away!

My complaint is less about the product than the service.

First, the product--To construct a writing checker is a monumentally complex task, so I do expect it to offer many awkward comments and corrections that are meaningless. Awkward though it is, I find it useful. I do like that it marks errors rather than tries to correct them, and I like the downloadable PDF it provides. Although it is far from elegant, it saves me work and catches things that I likely would not. The Plagiarism Check should default to being on. The manual controls on the older version seemed more intuitive but the newer ones are probably just as good after one learns where they are. Downloading the PDF report is now harder tfor a new user to find. The product seems to be improving with time, so I added one more star.

On the Service--YECCHH! That is where most complaints come from, especially around the business issues of billing. Try to find the name of the officers or owners and connect by phone to speak with a live person. You cannot connect. Hundreds, maybe thousands, of people who enrolled for their software service found the same thing. Complaints were rampant for years all over the web. But there are indications that responsiveness is getting somewhat better and the software has improved steadily since I started using their tool. It must have taken immense effort to construct this. For me, it continues to be worth the subscription.

If you conduct enough tests on this website, you will discover just how fraudulent this site is. I dare you to check a section composed of five pages. If you make the corrections as advised by grammarly.com, and then check it, the site will indicate there are 0 mistakes, or 100 percent accurate. However, you may check that same 5-page passage a week later, without further revisions, only to find that grammarly.com has found 4 to 8 mistakes in it. You may make the corrections after that, and then find out weeks later there are additional mistakes. See a pattern? A viscous cycle... recycle? If they keep finding mistakes that weren't there days, weeks earlier, you will never cancel your membership.

I mistakenly signed up for the free trial, thinking it may be a useful site. While it did find a few errors, I found that it was flagging items that were correct. As I wanted to get the full use from my trial, I looked at the email I was provided that stated it lasted till November 19th. At the bottom, it listed the address for the company as California so I assumed the company was PST based. I'm EST and I cancelled my subscription at 11:23pm EST on November 18th. I then received an email stating my subscription would end on November 19th. At 11:24pm EST on November 18th (1 minute later), I received an email informing me I had been charged for the service. I checked my credit card and sure enough, I had been. I thought this had to be an accidental error. It was too big of a coincidence for me to cancel and then immediately be charged. Unfortunately for me, their customer service is currently telling me no, they didn't charge me till November 19th though I have emails showing the date received as the 18th. I assume they are going by a different time zone than my EST or their PST. If that is the case, the email stating I was responsible till November 19th should have been explicit with that information unless their intention is to dupe customers all along. I am waiting for a response to my email that included a picture of them saying I had cancelled and my current billing period ended on November 19th. If the company still ignores this, I will then take the advice of one of the reviewers above and contact the Better Business Bureau. Please do not get tempted by the free trial. It's not worth it.