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Gucci has a rating of 2 stars from 45 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Gucci most frequently mention and customer service. Gucci ranks 175th among Designer Clothes sites.
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I love all of their new bags. Amazon quality and great colours. Also the shoes really stand out now. Whatever they are doing Gucci is back on my map. Well done
Ive boughten three items from the online store..yes...money well spent hahha. The store up in portland the ladies where so stuck up and think there everything. She couldnt draw on her brows right, first of all. Online is better and there more selection. The shirts are sooo soft and comfy
So after repeatedly stalking our local Gucci stores for this one particular handbag I've been coveting, I was advised that they won't be getting stock for months. I got impatient and decided to order it online at Gucci.com where they have it in stock. My handbag arrived lickety split within 4 business days from the Gucci warehouse located in Seacaucus, NJ. I'm ecstatic about finally getting my hands on the prized bag. However, the warehouse staff could have boxed up the luxury item in a more secure manner. The sides of the corrugated brown cardboard box was not sealed whatsoever... leaving WIDE gaps where liquids (rain) could have easily seeped in and resulted in damaging the luxury item. The box arrived with one side of the box half torn open as if someone pulled at it to peer at the contents inside. If the gaps of the box were securely taped, this would not have happened. Would I order from them again? Hmmmm... only if I was desperate and don't want to be waitlisted for a luxury piece. I sure hope Gucci management takes a look at this constructive review so they can make improvements in their shipping quality control.
Answer: It doesn't take too long, but the reps don't know much, can't give informed answers, very vague and useles.
Answer: Probably... But this is an expensive store. But I'm sure there are Better Customer service people.