business logo of Gucci
gucci.com
luxury, avant-garde men, womenAge 26-45, 46-60, 60+
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About the business


gucci.com
+1 877-482-2430
Italy
Gucci is part of Kering
Clothing item from GucciFashion apparel by GucciMerchandise from Gucci clothing lineGucci fashion product

Business Highlights

General

Parent Company: Kering
Target Gender: men, women
Target Age Group: 26-45, 46-60, 60+

Shipping

Shipping Cost: free
Free Shipping: yes
Shipped From: USA

Returns

Return Policy: free
Return Instructions: all items must be in original condition with original tags attached.
Restocking Fees: no

Sustainability

Sustainability Score: It's a Start
Recycling Program: Gucci-Up

Product

Style: luxury, avant-garde
Body Fit: petite & short, regular
Available Sizes: Men's (3XS, 2XS, XS, S, M, L, XL, XXL, XXXL, XXXXL), Women's (3XS, 2XS, XS, S, M, L, XL, XXL, XXXL)

Customer Service

Support Channels: chat, phone, whatsapp, contact form
Support Phone: +1 877-482-2430

Payment Options

Payment Methods: card payments, Apple Pay, Amazon Pay, PayPal

How would you rate Gucci?
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Gucci Reviews Summary

Gucci has a rating of 2 stars from 45 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Gucci most frequently mention and customer service. Gucci ranks 175th among Designer Clothes sites.

service
17
value
16
shipping
10
returns
14
quality
16

We monitor reviews for authenticity

GB
7 reviews
4 helpful votes
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Amazing bags
October 17, 2018

I love all of their new bags. Amazon quality and great colours. Also the shoes really stand out now. Whatever they are doing Gucci is back on my map. Well done

Date of experience: October 16, 2018
Clara R.
Oregon
514 reviews
613 helpful votes
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Oohhh
December 16, 2018

Ive boughten three items from the online store..yes...money well spent hahha. The store up in portland the ladies where so stuck up and think there everything. She couldnt draw on her brows right, first of all. Online is better and there more selection. The shirts are sooo soft and comfy

Date of experience: September 24, 2018
Canada
43 reviews
206 helpful votes
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Lovin the bag
May 11, 2018

So after repeatedly stalking our local Gucci stores for this one particular handbag I've been coveting, I was advised that they won't be getting stock for months. I got impatient and decided to order it online at Gucci.com where they have it in stock. My handbag arrived lickety split within 4 business days from the Gucci warehouse located in Seacaucus, NJ. I'm ecstatic about finally getting my hands on the prized bag. However, the warehouse staff could have boxed up the luxury item in a more secure manner. The sides of the corrugated brown cardboard box was not sealed whatsoever... leaving WIDE gaps where liquids (rain) could have easily seeped in and resulted in damaging the luxury item. The box arrived with one side of the box half torn open as if someone pulled at it to peer at the contents inside. If the gaps of the box were securely taped, this would not have happened. Would I order from them again? Hmmmm... only if I was desperate and don't want to be waitlisted for a luxury piece. I sure hope Gucci management takes a look at this constructive review so they can make improvements in their shipping quality control.

Date of experience: May 9, 2018