GuruAidReviews 1,353

Called AVAST for technical support. Operator answered stating 'Guru AID'. I asked if this was Avast and they said they could help. Unfortunately allowed them access to computer. After an hour they hit me with charges to clean up computer. I said no, all I wanted was the Avast fixed. They continued to try and I again said I would not purchase their package, I purchased Avast for two years and they should fix the problem free. Then obtained phone number for Avast and they fixed the problem with Avast on my computer. It sounds like they now have all of the information I had on my computer. What a SCAM.

BEWARE!
I get annoyed at people that fall for obvious scams but i fell for this one!
My Norton protection was playing up and i thought i was calling Norton with my issues but nooo it was these scammers. Anyway thinking am through to norton and guru are who they use for technical issues i allowed them remote access of my PC. Whilst remotely accessing my PC there were certain issues i was not to happy with but let go due to the fact that i thought i was dealing with Norton.
Anyway to cut long story short as soon as i was able to gain access to the internet i looked these folk up and panicked at the reviews. Seeing as i was now able to go online i actually got through to the real folk at Norton and explained and asked if these people were anything to do with them which of course they replied no to and gave me a reference number to state once i had contacted my bank to delete cards etc. I have managed to cancel cards thankfully but unfortunately their fraud department is shut for the night so will have to try again tomorrow to try to cancel the payment.
PLEASE DO NOT HAVE ANYTHING TO DO WITH GURU.
They are scammers and i am amazed that they are still able to function online as such.
I am very up on scammers but this one seemed so legit as in i thought i was calling Norton.

Do not be fooled!

I am posting this review in the vain hope that it will save at least one person being scammed by them.

I had such good service by guruaid that I extended another year. They are prompt and online remote access combined with chat is very effective and convenient. One time I was in Asia with no phone access but was still able to get my problems solved. Different technicians have different skill sets, they could be more uniform, some tend to want to eliminate all default programs, others target specific possible program corruptions-thus rate 4 stars. But the bottom line is my PC works again and with better efficiency.

I called looking for someone to speak with that deals with McAfee. I recently paid for the software thinking that it would resolve some issues but it did not. I notified the representative that this was my purpose for calling. She then told me they do not do the refunds part but could transfer me to someone who could help. She placed me on hold momentarily and said she could get the process started. My computer was acting up and the desktop was not loading so she walked me through the steps.

Once getting to my desktop she told me to go to internet explorer and type in "remote.guruaid.com"
The website looked fishy to me and then I started thinking... 'why in the hell does she need to access my computer' and 'didnt she say that she doesnt even deal with the refunds.'
I kept trying to tell her that I would have to call back tomorrow because my computer was taking forever to reboot. She kept insisting she would wait on the line (which was also very strange). She placed me on hold again and I decided to Google the company. I found all these bad reviews about how its a scam and hung up the phone. She tried to call back and I did not answer. Hopefully they do not call back and I am so glad that I didnt give them any access!

Lesson Learned: Always look at reviews before talking to an unknown company!

This is the first thing that comes up under a search for "Itunes customer service" DO NOT CALL THEM! I asked them for a refund on an app that was a mistake that I had purchased and they tried to convince me that my IPad had a virus on it that it had recieved through my home wi-fi connection! They offier me a monthly package of $50 a month to install "lock software" on my IPad. No way! I received an actual phone number from the Apple helpdesk at https://getsupport.apple.com, and they were wonderful, they called me in a matter of minutes and were able to walk me through the steps in the settings with no charges... it's a miracle!

I contacted who I thought was MacAfee to sort a refund on my autorenewal and got these guys. All they were bothered about was accessing my computer. When I queried why they need to do this, they said it was so they could sort the refund out. I explained I am a financial adviser with many client details on my system so under data protection rules, I couldn't do this, I again asked why they needed to access my laptop to sort a refund, surely all that was required was my ref. Number and they can put the money back into my paypal account, at this they disconnected the call. I called MacAfee direct who told me they have NO AFFILIATON with MacAfee at all...
Absolutley, do not trust these guys at all!