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GuruAid Reviews Summary
The company has garnered a mixed reputation, with some customers praising the quality and thoroughness of technical support, highlighting positive experiences with knowledgeable and courteous technicians. However, numerous negative reviews point to significant concerns regarding deceptive practices, such as misrepresenting affiliations with well-known tech brands and difficulties in obtaining refunds. Customers frequently report long wait times, inadequate service, and aggressive upselling tactics. Overall, while there are satisfied customers who appreciate the support, a substantial number express distrust and dissatisfaction, indicating a need for improved transparency and customer service practices.
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They are very helpful and resolved my issue in a timely manner
This company is a piece of Sh-t. The only thing they are competent at is lying and stealing your money! This company is the lowest form of competence, lower than whale sh-t and that lays on the bottom of the ocean! If you really want pain and suffering take a hammer and hit yourself in the head.
From beginning to end my representatives were polite, efficient, professional, and effective. I highly recommend Guruaid.com. Amit Pawar was the same.
Great experience, totally took over my computer remotely and fixed lots of issues I had. Highly recommend
I have used the services provided by this site on three occasions and have been very satisfied all three times. The staff is patient, polite, and thorough. They have even initiated follow-up to make sure things were okay. My subscription allows me access to them 24 hours a day, seven days a week, so I don't have to disrupt my office or routine to carry my computer to a remote technician. I would recommend them without reservation to anyone. R. Donnell in Florida.
My experiences have been good learning process and the help is excellent as i am not very adept to computers yet.
Guruaid has done execellent job forme and fixed my problems in a very professional way
Mausami nath had done good job for me
Always treating me very well
Today i find out mausmai nath did a execellent job for me
My computer was totally useless. I called guruaid and they fixed it for me and I have not had any issues since. Great job by your team
Mausami nath
They are prompt and helpful. They cleaned up my computer and have been available for issues that I have had.
Always helpful and knowledgeable service.
Fast and friendly.
I used this service only one time so far. They fixed my problem from home which was nice.
Always quick to answer my questions, and very patient as I'm not very computer literate.
Guru aid provides patient service and solves problems. Santosh is a courteous and efficient contact
Excellent service. All the reps are very, very patient and helpful. What I especially like is the follow-up. Once the chat is finished, they don't just disappear, but call back in a few days to see how things are going. Great customer service in a time when that is not so common.
Able to explain and show me many errors on my computer, hence preventing upload of sofeware.
Mausami nath
The lady has been very very good in helping me so far and I expect the technician to now get rid of the problem.
Mausami nath
Tec's are very courteous and knowledgable and patient. They keep working with the problem until it is resolved to my satisfaction. I appreciate that all very much
I have found this service very helpful in setting up my new computer and dealing with problems.
This experience has been worth the price I paid to have this service up to this point.
From the business
Headquartered in Branford, Connecticut, GuruAid is a division of Lester Inc, incorporated in 1981 in the U.S.
GuruAid is a global next-generation computer support service provider for consumers and small businesses in the United States, Canada, United Kingdom, Ireland and Australia. Launched in 2010 our subscriber base includes thousands of consumers and hundreds of small businesses.
With the use of sophisticated tools and a dedicated team of IT specialists, GuruAid provides high quality technical support services to its customers. Our services are designed to help customers with online instant support for computer related problems.
Our range of independent technical services spans across Microsoft & Apple operating system platforms, securities software such as Norton, Mcafee, Kaspersky, and computers from major OEMs such as Dell, HP, Acer.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members