I had ordered a shirt and pair of shorts for my son at college. After the order hadn't shown up for 4 weeks I tried to get in touch with someone. My first concern was no phone number, you can't talk to someone just a keyboard. I was informed that something was off with the address and it wasn't their problem.
After tracking, it arrived somewhere but not where the address said.
Unfortunately we can't help you. Sorry!
Thank you our valued customer for your money. Buy it again and we'll try and get it right this time but you will pay again.
No I'm good! One and done.
Don't fool yourself it's not Lululemon!

I ordered from them for Black Friday almost one month ago. I had to send 3 emails to learn that my ordered has been lost in the process. They offered to pay me back or to issue a gift card and say that sending a replacement order was not possible as the items were out of stock. After investigating on my side, I find out that only one item was stock out. And guess what? THE TRACKING NUMBER THEY GAVE ME WAS A FAKE ONE. After contacting the delivery service, they confirmed that it was a SCAM and a FALSE TRACING NUMBER. After complaining and sending 5 more emails (of course they took ages to respond every email pretending to be overwhelmed), they are sending me a replacement order, but considering their customer service, I am not even sure to receive it... AVOID GYMSHARK, they are not trust worthy at all and their CUSTOMER SERVICE IS TERRIBLE.

Terrible. I'm in MX and the web page –as it knew my location– wouldn't let me order to my po box in USA; it lead me to buy it to my mexican address because it was to the only place where "there were shipments". I bought it and at my doorstep they asked me for $42 (usd) to give it to me. I spoke to customer service and they ignored my issue and just apologized; they even canceled my reference # to return it. I spent more than I planned for a clothing brand that doesn't even have ethical practices and clearly doesn't care about the customer; only money.

LEGGINGS: The leggings are excellent quality! My favorites are the seamless, high waisted ones. I love the ombre and the energy leggings that are all part of the seamless collection. They suck you in and lift you in all of the right places, without being too tight.
The only leggings that I didn't feel were super flattering on me were the flex leggings. They hit me on my lower stomach and made that area look less than flattering ha. However, they just came out with some high waisted flex leggings and I am super stoked to try them out!

EXTREMELY POOR CUSTOMER SERVICE! I had order process with INCORRECT information and they REFUSE to contact fedex to fix information. There contact process is a joke, no phone number, no one to speak to, and just generic scripted responses. Once they process your order they don't care if you get your items or not. Only way to cancel order is to call your bank for a merchant dispute! Its 2020 doing messy business like this is pathetic. Might as well just be a ig store. So low quality.

Very disappointed with Gymshark's customer service. I ordered a packaged valued at just under $100. The package was to be delivered by FedEx, but the delivery service refused to leave the package at the door and was requiring me to pick up the package from the store (we are currently in the middle of a pandemic and I am self-quarantining).

Every time I reached out to CS it was a different person. I thought the issue had been taken care of and CS informed me the package would be delivered but then the next day another person reached out and informed me if I didn't go pick up the package from FedEx my order would be returned to Gymshark. This was my first time ordering and I will not be ordering from this company again. I cannot believe how irresponsible this company is - my time was wasted.

Hi my name is Diean and working out is my safe haven. I try to hit the gym as much as I can. I go at least 3 times a week so the quality of the workout attire is essential.
Three problems I run into when working Out in my gym clothes: 1. It gets itchy. 2. My leggings slip off my waist/hips 3. Extremely visible Sweat stains in certain areas.

Gymshark does a phenomenal job with providing us with the right kind of attire we should be exercising in. The sizing is true to my size and I'm a medium for tops and bottoms. It does a fine job with minimizing the size of my sweat stains, it's not itchy, nor does it slip off my waist. The material hugs my figure preventing the amount of effort I put in pulling my leggings up every time I do squats.