HelloFreshReviews 804

Customer service is horrible. Enough said.

For elaboration, read what others say. Very misleading and entering a CC to browse is unreal. HF says you don't need a CC to see options.

Well, I wholeheartedly disagree.

It's a scam.

For less $$ and a good meal for delivery (appetizer and dessert too!), call for a pizza, bread sticks, brownies and soda. $35 roughly plus a tip but at least YOU chose what YOU want and receive it!

I went to the HelloFresh site to look at what they offered. They required me to put in all of my information, including payment, before I could look at the meal selections. I noticed the cart already had three meals in it that I did not choose or want. I am immediately canceled my subscription and was still charged for the meals that I deleted out of my cart. Hello fresh customer service was totally unhelpful, so I contacted the Better Business Bureau. The three meals that I did not order came and were incomplete (meat and veggies only… No rice and some seasonings were missing). They also sent the incorrect recipe cards for the meals. The portions of meat for two people is not adequate, and certainly not worth the price. I did get a full refund through my complaint with the Better Business Bureau.

Avg. 500kcal per meal (like a 13yo girl would need for lunch). They write about 1.5-2x more calories on their recipes than they actually deliver. The recipes themselves are poorly made show the wrong pictures of the steps or the steps are just in an inconvenient order and way too overengineered. On almost every package there's at least one ingredient missing or swapped. Often meat packages are damaged and vegetables are moldy. Also, account for energy costs/time loss as almost every recipe wants you to turn on the oven even for just roasting a mini zucchini for 5 mins. Everything is poor quality. 2x time loss, 0.5x food.

Friendly heads up to anyone who orders from hello fresh. If your order is postponed by a day. There is a chance that it has sat in a unrefrigerated warehouse. Fedex had my package in their warehouse for two days. (i got a friendly message from hello fresh telling me my order was delayed a day later, and heres a $10 credit. Which to anyone who is not monitoring the tracking would make you think Hello fresh was a day late sending it out. That wasn't the case it was in limbo with fedex)
I asked the Fed ex driver directly if the truck is refrigerated he said no. I asked if the warehouse is refrigerated he said no, it sat on a shelf all day yesterday and all last night. The representatives at Hello fresh will try to tell you that their magic cardboard boxes with 3 lonely ice packs will keep your food fresh and cold for 60 hours! (this was laughable) Which is what the lady said when I spoke to her on the phone about my box being "out for delivery for two days." I kept asking her the direct question. "Is the warehouse refrigerated?", she dodged my question and kept going on about the cardboard box. Her tone was VERY condescending, and i got very frustrated with her refusing to answer a direct question. Don't I have a right to know if my food has been stored correctly? Shouldn't hello fresh know these things?!
When I opened my box the ice packs were melted and everything inside was warm... PLEASE keep this in mind if your order is "postponed or delayed." They are not monitoring the safe food handling of your deliveries and you could get VERY sick. Make sure if your order is postponed it has been stored correctly and if you do not know, please do not eat it. I was horrified to know that my food (including raw chicken, turkey, fish and beef) sat in an unrefrigerated warehouse for two days at 20 degree temperatures and then rode around in a fedex truck for for another 10+ hours.

Did not officially order but put in just enough info while trying to find plans for them to choose meals and charge my credit card. 1 minute after I disconnected my bank account was charged yet had no idea what was ordered since i never ordered anything. Called customer service twice of which they put me on hold so the could "check with their supervisor" and never returned to the call. This is a scam to get you cc info and charge your cc at least an initial order. I cancelled as soon as I saw what was happening but you have to cancel the subscription & the order. Even though I did not actually order anything. They will not credit my account & I have no idea what will show up at my door. Due to food allergies more than likely it will be something I cannot eat. I would not have place an order without looking at the ingredients first. Dishonest company!
Took my money! This is not a #1 company. BUYER BEWARE.

Absolutely terrible. Rude people in customer service. They are awful! Dont use this company!
$#*!ers

I went on the Hello Fresh website to see what the meals were like. They make you put in all of your information including your credit card. We decided that we didn't think the food was worth the money that they charged. Soon after I Xed out and cancelled what I considered ordering, I received an email stating that the food would be delivered the following Tuesday. What? I cancelled the order immediately. Today, I received an email from GLS stating that I have a package coming. I called GLS customer service and sure enough, the package to be delivered is from Hello Fresh. I never placed an order and yet, they are delivering it. This company is crooked. Do not even go to their website because if you do, you will end up spending forever trying to cancel an order you never placed. Besides, their food is not worth the money that they charge. Stay away from crooked Hello Fresh!

I ended up signing up, and adding credit card, required to for signup, canceled 6 minutes later after viewing menu, 3 days later they are sending me a shipment and they've charged my credit card that I removed from their website. They are unwilling to refund me. This is 100% a scam. I didn't even select any menu items, they are literally forcing random product on me.

Cancelled my deliveries but kept charging me, rude customer service. Will never use again!

Did not refund me either just a joke

Not fast to prepare,spaghetti was tasteless and so was the shrimp,cancelled the acc after the first trial!

I signed up with 16 meals free and free delivery, what an absolute fraud this site is. Don't believe a thing they say is true. They offer this but very very fine print they mention it's for 4 servings and a minimum of 3 meals which equals 12 meals. I was misled. I ordered 2 servings 3 meals and the offer does Not apply. I got a chicke cutlet the size of my small palm for 2 people...You're company is misleading and disgraceful to tell people they will be saving money with your misleading 'services ". The humility your personal customer service has nothing to disprove is horrible labor services for them. Be ashamed hello fresh and and anyone interested, DON'T order, trust this disappointed customer and happy dog.

I was a previous subscriber and wanted to look again at meals and subscription options. Like other reviewers, my account was reactivated without my intention or knowledge, and random meals were scheduled for delivery. I was not given an opportunity to choose which meals I wanted. This appears to be an intentional configuration of the site to trick potential customers into authorizing payment. I attempted to cancel online following the site instructions but the cancel button did not work (of course) even though I was within the stated deadline. I reached customer service by phone and the representative was pleasant, though she made several attempts to convince me to cancel my cancellation before agreeing to my request. I will definitely not use HelloFresh in the future because this experience makes me not trust their business practices.

I bought Groupon to try this service, not knowing I signed up for a membership. I had to put my credit card information when I ordered food. I thought it was a little odd, because it was just a one time order with the coupon. So I checked the website, because I didn't not want to get charged. I didn't see any description that's said that I had to cancel the order after I used a couple. A week later, sure enough, I got a text message saying your meal is on the way, and I got charged…to make matters worse, the food is not worth $75…it is really a scam;(…

I am puzzled as to the lack of positive comments with regards to HelloFresh food. I have been using them for just over a year and I couldn't been happier. The box always arrives on time and the recipes are delicious. Some of my work colleagues also use Hello Fresh, and they are happy with the service and the meals, so I really don't understand why there are no positive comments...

I called to cancel the subscription (i never ordered in the first place), and they keep charging me. I just noticed that i have been charged upwards of $350 and have never received one box

Customer service manager was rude, dishonest and not helpful. He tried to give me a 30$ credit

This place is the worst

Stay away

You can not rely on what you think you understand when you make an order. For example, I just got a Hello Fresh box on two days in a row. I only made one order to take advantage of a very food discount offer. I got the discounted food on Friday and then on Saturday I received a box at the highest price I have every paid. It was the same number so servings just about 25% more expensive. I changed my delivery date from a Friday to a Saturday so they said this caused a second delivery. What a scam. I have had other problems with my orders and what I expected to pay and what they charged. If you talk to them the will have a excuse and put the situation on the buyer. Their food is good but I suggest not buying from them and if you decide to buy on a discount make sure you understand exactly what you are agreeing to purchase so you don't start getting food you do not want.

One of my boxes was sent to a different state.

A credit was given as an apology. I was given a $5 discount code and applied it, the company refused to apply my $75 credit due to this.

When contacting customer support they pretended like they couldn't do anything about it. When contacting cancellation they also pretended like they couldn't do anything about it.

While this was going to be my last box regardless, the difference is that I now hate hello fresh and do not recommend anyone order from them, vs ending their services with a positive outlook -- and with the possibility of resubscribing.

I got bad meat and cancelled my subscription. The cancellation didn't go through because they charged me a month later for food I didn't want and can't eat due to dietary restrictions. The order isn't due for another 5 days and they can't even cancel it. What a badly run operation. Amazon can cancel orders anytime before they've been shipped. WTH. They will only give me 50% back. So they're getting $40 of my money for food I can't eat and don't want.

The food was okay, but I was sent a box by a friend and I needed to fill some form out, without telling me it automatically subscribed me to hello fresh, without notifying me sent me another box and charged me over £30 for it, so no I do not approve of Hello Fresh for this inconvenience it caused me and it's mediocre recipes