HelloFreshReviews 804

Beware - TERRIBLE customer service. I ordered this for my grandparents to try because I was sent a 40.00 coupon to sign up. My grandmother was admitted to the hospital with no date of when she is expected to get home. I called and tried to cancel their first box as they will not be there (because she is in the hospital) and they were not willing to help! I understand that they have policies, but since the box had not shipped you would think they could have helped just once. They are spending LOTS of money marketing to customers like us and rather then keeping one and canceling one box for a total of $29.00 they lost her as a customer and myself. I would never do business with a company that has no compassion. Seems like a silly "policy" over $29.00!

Most meals are very good. I've had missing ingredients 3 times and had to think what to substitute. My biggest complaint is customer service. When I try calling, they always refer you to e-mailing complaints, so this I do with no response. The missing item, I expect an apology. The other complaint that gets no answer is that for Christmas, I bought full price 3gift certificates for my kids. Two daughters subscribed after trying the product, my son has yet to try his gift box. I figure that the two should be considered referrals and I should be rewarded. They never answer that request. I also have given the certificates that came in my boxes to other friends, however I don't know if they subscribed or not.

Thanks Jo for the amazing review!

I really needed to find a more convenient way to get back to loving to cook in my kitchen…
I ended up finding another service, HomeChef, which originally started over in Belgium but is now available across the United States, Australia, and other countries. I have tried a number of different "dinner subscription boxes" and this one TOPPED MY LIST!

I started looking for a way to try this service pretty cheap, because I already pay too much for groceries, and I found a great deal for HomeChef!

I got $30 Off and Free Shipping on my First Order by using this offer link: https :// www.homechef. Com/%69%6E%76%69%74%65/kQWAUbAMrJo

That made my first order only $29, perfect to give it a try! In my first order I got the Raspberry Chipotle BBQ Chicken and it was SO good! The other meals included a Mushroom and Swiss Beef Burger and Sous-Vide Baby Back Ribs. They were all very easy to make in MY OWN kitchen and my whole family loved how they tasted! I now get it every week because it is SO convenient, tastes AMAZING, and I get to try cooking new things that I would have never made before…

I just thought I'd post it if anyone else is looking for a deal to give it a try.

Website not user friendly. Not worth the money for the food received. For $69 I could buy lobster, shrimp and steak instead of the 2 small pork chops, 2 even smaller thinner chicken breasts and 1 very small piece of steak. I contacted customer service to deactivate my account only to find they again charged my account. I spoke to them again and they assured me the account was now closed but would not refund the money. This is a scam.

I was enticed by the 1/2 price first box deal, so I thought I'd give hellofresh a shot.
Even at half price it was a disappointing amount of groceries, I could buy the same at Aldi for $25 no problems, and it would take Jesus to get 6 meals out of its contents!

The customer service was equally poor, despite me cancelling the minute I opened my first box (10:00 monday night) they still insisted on charging me for next Monday's delivery?! These guys are hopeless, and I now have to go through the office of Fair Trading to contest the $70 for the delivery that I never wanted, and could not even use as I was away. If you really want to order groceries just use Coles or Woolies and order what you will actually use.

My daughter has had an appalling experience with this company - she redeemed a Voucher 'offer' with them, and having received one box which was unusable, she cancelled altogether,
She has subsequently cancelled no fewer than 3 times before they finally stopped rifling money out of her account and confirmed to her that the account was closed for good, but they have refused to return the money that they took which was unauthorized,
The time wasted and funds wasted subsequently are huge - these are real costs and she is not a wealthy person - unlike the unscrupulous people who are profiting from this scam.
Beware, and avoid at all costs.