HelloFreshReviews 804

I was notified of a shipment today from Hello Fresh and just spent 45 min on their chat and talking to a live person only to be told they WOULD NOT ISSUE A CREDIT because I had missed their deadline. Yes I missed it but only by 24 hours. I many things to do which does not include checking fine print to see if I've obeyed their rules. I have never heard of such hardnosed customer service policies

If you are considering using Hello Fresh DON'T. No matter how good their food may be their customer service policies are lousy

This is the third week in a row that my meal box has been on the delivery truck for at least two days before it eventually gets to me. I had requested Monday delivery and plan my meals and shopping around this. After two weeks of my food arriving on Wednesday (picked up from their warehouse on Monday but not delivered until Wednesday) the company said they had to change my delivery day to Tuesday. I am tracking my package online right now... it was again picked up on Monday... it's now Tuesday evening at 6:30pm and still no food.

This company is supposed to be all about convenience and "fresh"... they have missed big time on both!

Would not recommend to anyone.

Andrea Derby

First, I realized that once I committed to try this, the company has very clever software that really tricks you into accepting food you don't want. You really never receive a clear notice that "it is time to review your next order". It is buried subtly in promotional e-mails. And you have very little time to skip or change the order. My suggestion if you want to give it a try... CHECK YOUR ACCOUNT EVERY DAY TO SEE IF YOU HAVE A NEW ORDER TO REVIEW! You have to check frequently!
Second, the food is very uninspiring and of low quality. My last 3 meal shipment contained about 12 oz each of ground beef, chicken cutlets, and port loin (a few medallions) that I could buy in the store for about $15. The rest is just filler. Check vegetables closely. My asparagus, carrots, zucchini were old and wilted. I had to use fresh stuff that I had in the fridge. THe leafy vegetables were wilted and within 2 days of their expiration date when I received them. The menus themselves are uninspired and unimaginative. Heavy with chicken and ground beef... lots of Mexican recipes (if you want that as a regular fare, you may like this food). Very spicey. Two of our first 3 meals we both woke up in the middle of the nite with diarrhea and stomach cramps.

We have done hello fresh meals now for four weeks and we have found all the recipes delicious. It is is a bit expensive compared to our own meal planning and cooking, but each meal is a winner. It's not really a time saver for us. Although everything is there in the bag, the receipts are fairly complicated and lengthy after a tiring day of work. We have moved it to the weekends as a fun activity to do together and we make simpler meals during the week. Would recommend if you are looking to expand your cooking inspirations and make meal times exciting with delicious new recipes. Its not necessarily an easy quick fix for dinner time.

This company is an absolute nightmare to work with! Do NOT sign up! I got signed up at the mall and was told that this was super flexible, etc. NOT TRUE! Instead, I got sent crap food anyway that I cannot eat due to having Lupus and the online chat moron only followed a script and had no clue how to fix it! Absolutely the most frustrating and inconvenient service I have ever encountered! I told them I wanted a refund since I haven't received anything and they refused! I am going to my bank to block this service! STAY AWAY FROM THIS COMPANY!

I have tried several of the competitors (Blue Apron, Green Chef, Marley's Spoon, Sun basket etc) and Hello Fresh is by far the best. Their meal choices are great. I love that I can choose the meals that suit my families preferences. The quality is excellent and I also love that many recipies can be recreated at a later date by purchasing the ingredients myself. With other meal delivery companies they include premade sauces / mixed spices etc that you can never recreate.
I would highly recommend Hello Fresh. I also was given a discount code for $40 off
The code is RST2GR

Small portions, uninspiring meals, way overpriced, carbon footprint on this service is huge!
I find it suspect that there are four and five star reviews.
This business won't be around long. Save yourself the money and look up their mediocre recipes online and make them yourself for a fraction of the cost.
You get three small paper bags, after the introductory package it works out to roughly thirty dollars each, you will be kicking yourself that you got finagled for a second order!
Sorry to be a Debbie Downer all, but it is what it is.

I contacted Hello Fresh customer service via the online messaging feature because it was too late to call. I explained how I saw an email notifying me that a package was being delivered, but explained that I had not ordered this package and that the food was not selected by me. They told me it was too late to send it back.

I asked if they could do anything to help me because I thought I had pushed cancel for this period and I didn't choose this food and cannot eat these options. They said I had canceled the previous 12 weeks but after that it auto-renews to automatically select an order for me. I told them I didn't realize that is how it worked. I thought I was able to cancel all the future and just select when I wanted to make a shipment, but I misunderstood how the company works. When I did it before, I thought it was all in the red. I also did not get emails notifying me in advance that an order was upcoming. I only received an email the day before telling me the shipment was already on its way. I didn't feel that I had a chance to even try to cancel it.

They told me they couldn't do anything for me and I told them I don't think that is a good practice and if that is how the company works, taking money from the customer with no regard for their happiness with the product, I would like to cancel my subscription. Their response was to say goodbye and essentially "hang up" on our conversation.

Today, I called Hello Fresh customer service and spoke to a manager. They essentially did the same thing. The only difference was to cancel my subscription for me when I asked. Otherwise, they did nothing for me and gave me absolutely no incentive to stay on with their service. There is a lot of competition out there and many other services like this, and there is no way this company will last with service like this- I was shocked at the lack of care for my issue, especially because this is the first time I have had an issue. You could tell they just wanted to be off the phone and finished with the conversation, they were not worried at all that they lost a potentially long-paying customer.

Canceled first time due to meats arriving with pin holes in packaging. Decided to give another try, well same thing occurred, called once and they assured me they would be doing an EXTRA QUALITY control check before sending out. To no surprise the very next package arrived with pin holes in the chicken package (always the chicken packages) canceled FOR GOOD THIS TIME. They show so little concern, wonder how many people have had this same issue. Hello Blue Apron.

I also had a 30$ coupon and it was not clear that it just automatically sent meals and billed after that. I spoke to customer service for 3 hours trying to get my money back for a second box that I did not want also the meals that were auto selected my family and I are unable to eat due to allergies. Basically 60$ just got tossed out of the window for 3 meals that are going in the trash. I was so excited to try this and I am extremely disappointed. Also the portions of meat sent with my first box were a joke I had to go buy more meat to go with it. Total waste of money.

HelloFresh was double billing me or 5 weeks and when I brought it to their attention they apologized and said they would fix my account. This took 5 phone calls to accomplish this. I told them I wanted to cancel my account and yet I still received unsolicited calls about reopening the file and each time I told them I was not interested. Out of the blue, they informed me they sent a shipment. I called promptly and told them my subscription was cancelled. They said they had already charge the account and would not refund the fraudulent charge. I asked Amir, the customer service agent, multiple times to transfer me to his supervisor so I could get this resolved and he refused. They are a deceptive company who makes fraudulant changes on consumers credit cards. Watch OUT!

I absolutely love Hello Fresh! I have tried all the others including Plated (never delivered but said they did... twice), Marley Spoon (delivered late and spoiled) Dinnerly (same as Marley Spoon which makes sense when you realize they're the same company.) Blue Apron (No complaints) and Sun Basket (My other favorite) But Hello fresh comes out on top for so many reasons from dependable delivery to fresh ingredients, to fun recipes I can cook with my kids. Thank you for making my life easier!

As a busy family with 3 kids and two working parents hello fresh has been a game changer! The meals are quick and easy to prepare with healthy and fresh ingredients delivered right to your door. No more food waste or trying to figure out what to make. No more is the meal making responsibilities fall on me (mom) all of my kids rangin in age from 7,10 &15 have cooked the meals successfully and to perfection. Not to mention my husband is finally cooking! Its such a stress reliever to not be solely responsible. It takes the guess work out of mealtime and we actually all sit down together to enjoy the meal! Thank you hello fresh for the fantastic meals we now share with our family, not to mention the fantastic life skills my kids are learning!

I originally wrote a lengthy review and have decided to revise it. Pros: Convenient, ingredients are well prepared and packaged, portion sizes are good, a good introduction to cooking for the novice. Cons: The food is at least twice as expensive as store purchased, way too much packaging, you still have to cook it, the recipes are a bit bland and the process for cancelling your subscription is I believe intentionally a bit vague. How to decide: Do you have enough money to pay for the convenience. Remember, you will still have to go to the store.