HelloFreshReviews 804

I have been considering using Hello Fresh. Great concept. I signed up for Hello Fresh with a deal for 4 weeks. Great choice of menu and my husband and I ordered our meals. Today we have been waiting for delivery. Delivery was between 12 am and 7am I contacted customer service and was advised there was a problem at the depot and now delivery can be up to 3pm. It would have been quicker to have gone to the supermarket and still have time to go out. No I have been waiting best part of all Sunday for delivery. I am concerned of the quality was delivery is received. I will add later. I have been refunded cost of box but it is no compensation for the time wasted. It is not good doing promotions and signing up customers if they cannot provide the goods on time.

HelloFresh is a healthy eating company with the freshest ingredients and the most delicious recipes for individuals and families.
You get to choose from as many as 15 recipes every week. Lots of variety ensures enough flexibility to keep your taste buds longing for more. Pick the best ingredients for your meal kits, and you can access your account on mobile (iOS and Android) PC, or Mac.

For more meal delivery reviews, visit https://www.themealkitreview.com

I had a $30.00 coupon so thought I'd try it. What wasn't clear, at least to me, was I was entering into an automatic meal program. They tell you when you next meals are arriving, but don't remind you before it's too late to cancel or even choose what meals you want sent! They are decent alright, but instructions are very tedious. I cancelled as soon as I could, but still got stuck for the second bunch of meals. Also rude customer service reps.

If you like the taste of bland boring meals with no spice or flavor then you should try out Hello Fresh. Additionally, if you like seeing extra charges on your credit card statement (even though you opted to skip out for three weeks due to being out of town for work), then this is the business for you! Oh might I also add, there was one week where I opted to skip out, was charged the $69.95, and never received any box! Also, cancelled my subscription about THREE times, yet they still kept charging! Only reason why I noticed is because I thankfully have notification alerts from my credit card company whenever a charge has been made. I had to call my credit card company and do a merchant block. Yup, stay the hell away from this business!

Beware of free promotion. My friend sent me a link to get 2 free meals to try out the service. When I signed up, according to the representative I talked to, at the bottom of the enrollment process it signs you up for a subscription. I was unaware because it does not flag you or ask you if you are sure you want to enroll in a weekly delivery. The next week we received a box of 2 meals and a charge on our credit card for $70! I called customer service and they offered to do nothing they said it signed me up for the service when I enrolled for the 2 free meals. I should have noticed it. So now I am stuck paying $70. I have sent a complaint into customer service and all I keep getting are automated emails wanting to know about their service?! No one will email me back or respond. I am starting to believe this company does not have a live person working for them. Horrible company and all they do is want your money. Beware of signing up for their "FREE" offer.

I had just the first box now and I like it, easy to cook, everything delivered to you - so you don't have to go shopping or think what to do for a dinner. I had all good experience, food fresh, everything ok.

However, I tried few recipes myself and it definitely can go cheaper if you buy all yourself. I also don't like the amount of waste, so I will not stay with that for long.

But very good for lazy (really, not much effort to have a really good meal) or very busy people

We started with one of the 29.95 offer. We decided we did not want to receive any further deliveries. Once we our box we did enjoy the meals. So, on November 5 we decided to reactivate our orders. That same afternoon I received a phone call from Hello Fresh offering us a $10 discount to activate our account. I explained to the rep that I had just reactivated my account.

The rep continued on about giving us the discount. Of course I accepted. We discussed the delivery for the week of November 20 delivery. I told him we did not want the delivery. He asked if we wanted to donate the delivery. I said yes.

Now onto week of November 13 we have received two boxes. I called Hello Fresh to find out why we received two boxes this week. We have six meals setting in our refrigerator. The rep said we re-activated two accounts. I tried too explain to hear what happened. But, she would not listen. She kept saying I understand but you activated to accounts. She did agree that one of the accounts shows next as donated. Again, I said I did not activate two accounts. She did not and would not listen.

I asked to speak with a manager. The Team Lead got on the phone and again I explained the situation. She did not hesitate and came back with "You activated two accounts." I tried to ask question about the person that called me. She said a Hello Fresh Team member as no access to my account information. She than kept saying "is there anything else I can help you with."

I asked for a manager. She said there is not a manager available. I kept pushing the subject. She then came back with "I do not have the capabilities to transfer you too someone else. " I was very upset now. The team lead fed me a line. I am being bulldozed and I do not like it.

I should not have too pay for Hello Fresh's mistake.

I tried the service with a PROMO code sent to me by email. 19.95--- OK got the meals -- Every item was very fresh and expertly packed... but recipes arewaaay too complicated- to put the meal together - Following their recipe took three times as long as my own cooking. I was exhausted and the meal was just ok- NO vegetables- just cherry tomatoes and cilantro-- I eat half veggies and half meat etc... ANYWAY-- Just was checking my bank account and WHAM! The tagged my account for 59,99 WITHOUT my authorization- I will call my bank and have their auto withdrawals stopped but they better REFUND this amount- Their reputation should depend on their HONESTY - We'll see - I am LIVID!