business logo of H&M
hm.com
casual, general, swimwear men, womenAge 13-18, 19-25, 26-45
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About the business


hm.com
+1 855-466-7467
Sweden
H&M is part of H&M Group
Clothing item from H&MFashion apparel by H&MMerchandise from H&M clothing lineH&M fashion product

Business Highlights

General

Parent Company: H&M Group
Target Gender: men, women
Target Age Group: 13-18, 19-25, 26-45

Shipping

Shipping Cost: $5.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $60

Returns

Return Policy: free
Return Instructions: all items must be in resellable condition, provided it has not been damaged, soiled, washed, altered
Restocking Fees: no

Sustainability

Sustainability Score: It's a Start
Recycling Program: Repair & Recycle

Product

Style: casual, general, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (XS, S, M, L, XL, XXL, 3XL, 4XL), Women's (XS, S, M, L, XL, XXL, 3XL, 4XL)

Customer Service

Support Channels: chat, phone, facebook, instagram
Support Phone: +1 855-466-7467

Payment Options

Payment Methods: card payments, Paypal, financing, Apple Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate H&M?
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H&M Reviews Summary

H&M's reputation is marred by significant customer dissatisfaction, primarily stemming from poor customer service and issues related to order fulfillment. Many customers report receiving incorrect items, experiencing lengthy delays, and facing challenges with returns and exchanges, often feeling unsupported by the customer service team. Although the quality of the clothing is generally appreciated, the company's policies and execution appear to detract from the overall shopping experience. This disconnect between product quality and service reliability has led to a growing sentiment of frustration and disappointment among customers, prompting many to reconsider future purchases.

This summary is generated by AI, based on text from customer reviews

service
40
value
39
shipping
36
returns
34
quality
36

We monitor reviews for authenticity

MD
6 reviews
5 helpful votes
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And i said it all in the title! For such few money you will never find clothes meeting such quality. Nothing to complain about.

Date of experience: July 2, 2015
Virginia
11 reviews
22 helpful votes
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Affordable prices, for women of every size. Love their selections of fashions. A frequent shopper of H&M!

Date of experience: June 18, 2015
Virginia
17 reviews
32 helpful votes
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If you are looking for a knockout piece for the season... this is it. I bought a cover up, a hat, and sun glasses plus a fringed purse and got so many compliments! Would definitely buy from them again.

Date of experience: June 15, 2015
Texas
7 reviews
17 helpful votes
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Excellent
June 13, 2015

Made several purchases the cloths and shoe was of good Quality and excellent price

Date of experience: June 13, 2015
New Jersey
3 reviews
1 helpful vote
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Amazing!
May 31, 2015

H&M is one of the most popular stores in The U. S and am always satisfied with everything they bring in store and online their clothing are breath taking and fits perfectly for everyone I love H&M they never fail you.

Date of experience: May 31, 2015
Singapore
7 reviews
5 helpful votes
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Meh
May 28, 2015

H&M does have a great assortment of clothes. And the site is easy to look at. Too bad the delivery time is not always known. Sometimes you can wait for weeks till you recieve your products.

Date of experience: May 28, 2015
Mississippi
26 reviews
25 helpful votes
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Excellent store
April 13, 2015

Loveee this store, BEAUTIFUL CLOTHES at grea great prices. I being a faithful customer of this store for more than 30 years

Date of experience: April 13, 2015
GB
5 reviews
6 helpful votes
Follow Genny M.
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I buy all my childrens clothes from H & M. Last summer I had almost every single style of dress they sold for my girls! I love their kids clothes, although the cheapest items don't always wash up well but when you are getting 3 for 2 offers that are already pretty cheap you can't really grumble. I shop here when buying for my nephew too. The boys stuff is very cute.

I do find that when ordering online however, I can wait an awfully long time to receive my goods compared to other online shops I use which can be frustrating but with regards to value for money and clothing choice in general I love shopping here.

Date of experience: March 30, 2015
Washington
5 reviews
10 helpful votes
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GREAT but...
March 12, 2015

Some clothes are not shown on models, don't let you give reviews on the site, or have model info (height, etc) or provide enough item detail like how long/wide a shirt is. Otherwise I love the brand. Classy and young/fresh. Something for all styles/ages.

Date of experience: March 12, 2015
Florida
25 reviews
26 helpful votes
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Great pricing
March 12, 2015

Good quality stuff good pricing only buy online would love to vusit store live in fl

Date of experience: March 12, 2015
GB
7 reviews
15 helpful votes
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Great t-shirts.
February 25, 2015

Can't believe how cheap they are. Great quality. I've stocked up!

Date of experience: February 25, 2015
Indiana
3 reviews
0 helpful votes
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A Good Fit
February 18, 2015

I first found H&M when attending college, and money was scarce beyond the expenses of school and what social events I could afford to attend. After shopping at stores like the GAP for years with my parents, I had grown accustomed to the clean fits of the clothes, but not to the high-end pricing. H&M offered an alternative to the costs of more conservative clothing stores as well as competitive quality. Be careful with your choices, however, as sometimes certain garments hold up better than others in repeated washing. But even with this slight drawback, H$M supplied me with the fashions I admired in college, and continues to do so now.

Date of experience: February 18, 2015
GB
2 reviews
31 helpful votes
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Not many sizes available and bad customer service.

Date of experience: February 14, 2015
New York
12 reviews
23 helpful votes
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I'VE ONLY BOUGHT SOME LEGGINGS FROM THEM ONLINE, BUT THEY ARE VERY GOOD QUALITY AND ONLY $9.99 A PIECE.

Date of experience: February 9, 2015
New Zealand
3 reviews
1 helpful vote
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I love H&M!
January 26, 2015

I love H&M! The clothes are very good quality and prices are low, what else would you wish?! This was my no. 1 place to shop while I was living in Europe. It's a shame that H&M doesn't have any shops in here NZ, I miss it so much!

Date of experience: January 25, 2015
Ukraine
8 reviews
100 helpful votes
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I love h&m
November 26, 2014

I love h&m. But until recently had not used their online shopping. And i'm glad I didn't as I would have been put off! Have never known such a large company take sooooo long to ship clothes lol! I'm talking 2 weeks which i guess is understandable if they did not have warehouses in the uk! I had overlooked this and ordered on a second occasion but then the coat saga! I ordered a coat early Oct as it was getting cold, a lovely pink fluffy one and when I placed my order at no point was told it was "out of stock" until i saw on my invoice an estimated delivery date and it was just over a month after I placed my order. I have now received my coat which is far far to big and baggy for me but after the saga of getting it for me(my partner paid) I am keeping it as cant deal with any more time in the cold british winter cold! Lol H&M love your clothes you are great value for money but you online shopping is terrible lol absolutely terrible.

Date of experience: November 26, 2014
GB
7 reviews
9 helpful votes
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They charged me £3.90 for delivery and it took 9 days to arrive! Not on...

Date of experience: September 9, 2014
NL
3 reviews
1 helpful vote
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Schnelle Lieferung und auch keine Probleme mit Rücksendungen

Date of experience: September 9, 2014
Texas
2 reviews
5 helpful votes
Follow Damm S.
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Gefiel mir leider gaaar nicht. Die Website ist schlechter als die echten Geschäfte und ihre Waren. Es geht um Schein statt Sein. Kundennutzen irgendwo im Keller, die Navi ist schlecht, von Übersichtlichkeit kann keine Rede sein. Leider ein $#*!es Buh, hoffentlich wird da im Hintergrund schon längst überarbeitet.

Date of experience: September 4, 2014
Washington
2 reviews
7 helpful votes
Follow Rachael G.
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You can definitely find some good deals, but it's absurd that online purchases cannot be returned in stores. Instead you are charged $5.95 to send back items that may not even cost that much. Pointless. Moral of the story: avoid online purchases unless you are positive items will fit!

Date of experience: August 2, 2014