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The company exhibits a mixed reputation, with notable strengths in customer satisfaction when it comes to specific contractors and service providers, who are often praised for professionalism and quality work. However, significant concerns arise regarding the lead generation service, with numerous customers expressing frustration over poor-quality leads, lack of refunds for invalid contacts, and overwhelming solicitations. Many reviews indicate a decline in service quality following the merger with Angie's List, leading to a perception of the company as unreliable. Overall, while individual service experiences can be positive, systemic issues with lead handling and customer support remain prevalent.
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They came in and did a great job. Would recommend them anytime. Apartment was very clean. Awesome service
My husband has been a Master plumber for 20+ years and decided to go into business for himself. We decided to try Angi Leads as we have only been in the area for a year. We decided to join Angi Leads. We gladly paid the $288 to start receiving leads. We were told they would cost between $16 and $80 depending on the work.
What they do not tell you is if your leads are Active, meaning you are taking leads that day you have to pay for those leads even if the customer doesn't answer, doesn't get back to you or you lose the job to someone else. Ok fine, we decided that we would keep the leads turned off because at least when they are turned off you can see opportunities and decide if you want to take the leads and if the client accepts you reaching out, then you pay for the lead.
I explain all of that to let everyone who has not experienced Angi List from the business side.
The last lead we accepted when we had our leads Active came in and said Bathtub replacement- New, customer does not have one. I called the Customer so fast when the lead came in that He later told me he was not off the phone with Angi List when I called.
I told him I was from Plumb Co and I was following up on his Angi Lead for a new Tub. He said I called them about a sewer cleaning. I said well we do not do sewer cleaning and we have down you are looking to add or replace a Tub. I went on to tell him that because this lead came in when we were accepting leads we have to pay $50 for the lead regardless if we do any work. He then told me that he just called for a sewer cleaning but the gal wouldn't let him off the phone without answering a series of questions which included is there anything he might be looking to do in the next 6 months to a year. He told them add a bathtub but not for a year or 2. He told me he said it just to shut them up.
I tell everyone this because with the 2-3 weeks we had this service we were only able to reach and do work for 50% or less of the leads and basically broke even. When this last call came in and I was able to have a conversation with the lead and understand how Angi solicits income for themselves with bogus leads that they make the small business eat the cost of. BEWARE- SCAMING SMALL Businesses!
Green Cleaners just did my gutters. Very professional and high quantity service. Highly recommend this company.
I needed project done Asap. I booked for the next day in the afternoon and did the prepay option. I decided to change my appointment to the morning since the slot was available and pay the 25 fee. When I called the pro to confirm the work that needed to be done she was not available until the next week. Not happy. Called to request money back. I guess we will see if I get it. Shouldn't say they have availability if they don't to get the customer on the hook.
I knew my HVAC needed refrigerant, but after much consideration, I realized I needed a new unit. I really thought the contractor (Williams Heating & Air) I ended up hiring was aces. So honest and very knowledgeable! He never pushed me to buy anything and encouraged me to get other quotes from other contractors. I was NOT happy with the lack of response from two other contractors I requested a call from. Angi should be contacting them to find out why they didn't respond. I was unhappy with the pushing of the membership thing by Angi and also with Angi calling me afterward to ask me what other kind of work I needed done. A very little of that goes a very long way. And btw, I could not get photos of my new HVAC to load where I was asked to add them.
I was impressed with their performance & clean up of my 3 tree removal. No damage to my fence that was beside the trees.
We have been using this company for gutter cleaning of our home and they are, by far, the best! They returned our call to schedule the work within 24 hours. A team of three men (including Cesar) were professional, efficient, and bagged all debris from gutters. Additionally, they blew all debris that fell on our deck, umbrella, steps and even raked surrounding debris that had fallen in the yard. Bonus….they even repaired a loose rain gutter! Wonderful crew, company, and would highly recommend East Gutters.
Barbara L.
They just sell your information and you will now get calls EVERY DAY about home improvement needs. It's been over a month since my plumbing needs that been resolved yet still get calls and emails. HATE this company with a passion and tell anyone I know to avoid HomeAdvisor.
This was a significant investment for us, but one that was competitively offered. Mike and his crew were prompt, efficient, thorough, and completed the work in two days. The crew left our pool and surrounding landscape in good condition. I would recommend Desert Mesa Pools services to anyone needing pool deck repair.
The best and most efficient and professional guys you could meet. Show up and and get the job done. Call them first!
Bill gave me a call when he was on the way. Had everything needed to complete the project. Only took an hour of so to make sure everything was working properly. Veteran owned company!l Highly recommend this company
Force Ready LLC service is outstanding. The company provides excellent customer service. The work they provided to remove asbestos is extremely efficient and thorough at every level of the process. Highly recommend Force Ready LLC.
HomeAdvisor/Angi has changed over past 2 years. I personally use in a crunch when no other options available due to growing pains within the company. Wish them well in future growth and success to come.
Core values of customer service, as with any merger/acquisition will have "growing pains"
Appreciate what you do and would further appreciate more resources being directed into customer service both on the client and vendor side.
Happy with all services provided by HomeAdvisor except I keep getting billed $19.99 on my Credit card for some program they have that I don't want and did NOT sign up for. I'm tried of calling every time I see it on my Credit Card statement. Please remove that fee for (Flat rate service I think) from my account. Thank you for your prompt attention on this matter.
Needed a minor repair on roof. Showki inspected roof and found the problem quickly. He examined whole roof and did not give any sales pitch of you need this or that. Next day when repair was scheduled, Blake came out and did repair. He gave me a detailed description of the repair. Everyone at Peerless I spoke with, from the time I was called till the time repair was complete I found to be very pleasant. Completely satisfied with them.
Very happy with the work done. Extremely professional! Grateful for the recommendation! I'm very confident in the job that was done that it will remedy my problem with water intrusion.
Would definitely recommend came on time took only two hours to fix and repair door. They were clean and efficient went the extra mile to cover the damage with paint.
I chose Splish & Splash because very small company and better service. You deal with the owner.a very nice guy to work with!
Had tuck pointing done on my brick house. Fantastic job, great clean very professional. I would highly recommend Josh for any of your masonry needs. Very reasonably priced also.—Dan Wood
Answer: We had a similar experience when first trying Home advisor out. They kept taking money out of our account arbitrarily. I finally had to file stop payment forms at my bank. Then they threatened us with extra fees unless we "settled" our account. We have strict DTPA laws (deceptive trade practice act) in our state. I advised we complain to our Attorney General about this. I think home advisor should be banned in our state because of this fraud.
Answer: I didn't, they have been blowing my phone up for 6 month's now and now they act like thier desperate for me to sign with them. I have absolutely no want or will i ever sign with them after i have heard what thier doing to contractors who have a contract with them. I just signed with a family owned reality company and even they told me not to sign and even when i tell home advisor i don't want thier business they ignore my request and still call and now they act like thier a home owner requesting painting but once i get to asking where they live or information all of a sudden I'm being told to do a background check and i sign up for free! But i have to pay a percentage of my leads or size of job something of that nature where i pay them for a no guarantee of work as i see it. I can't trust handing money to a company that's being deceitful in a phone call off the rip! Just be careful i don't hear good thing's about them all over now.
Answer: Fake leads, sends email, text & calls between 20-30/day and charges for each. Even if Contractor doesn't open Or answer any calls! Will rip off contractors about $800/day until they catch it and no refunds! Do Not Use HomeAdvisor!
Answer: I don't know about the house cleaners but, I do not trust the company based on my own recent experience.
Answer: You don't know you have to call home advisor and wait on the phone for an hr until they pick up
HomeAdvisor (Formerly ServiceMagic) is a leading website and mobile app provider offering free tools and resources for home improvement, repair and maintenance projects. More than 25 million people have trusted HomeAdvisor's patented ProFinder technolo...