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HomeSafe turns stressful and expensive home repairs into a simple, personalized process. We offer home warranty plans that include both whole-home coverage and customizable options that protect essential parts of your home while remaining within your budget. We also offer 24/7 service and access to a network with pre-licensed professionals to minimize the time it may take to find the right help for your home.
HomeSafe Reviews Summary
HomeSafe has a rating of 4.3 stars from 666 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HomeSafe most frequently mention customer service, good experience and repair person. HomeSafe ranks 2nd among Home Repair sites.
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Every one I spoke to was extremely nice and professional, but as I explained, I felt it took too long for payment to be processed. Thank you so much. Extremely happy to have you.
Dannie, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!
Part had to be ordered for my dryer and it was fixed the next week Thursday.
Ollie, thank you so much for sharing your experience. We're glad we could quickly respond to your call and complete the repair smoothly once the part arrived. Your trust means a lot, and we're always here whenever you need us!
Well, we spoke to your agent on October 14th or thereabouts and she in turn spoke with Jacob at Comfort Pros. Since that time we have not heard back from you. The long and short of it is that the cost of fixing the current unit would require upgrading the converter that allow R-22 to work with an R-410 Evap coil would be cost prohibitive due to the cost of R-22 these days. The fact is that the compressor was very worn along with other parts, and not likely to hold up much longer. Comfort Pros said they could not in good conscience fix the existing unit as they expected to only last a few more months if they did. So, they said we needed to replace the HVAC system. We had them install an Amana/Goodman system at a cost of $21,000.00. We would like you to contact us about re-imbursement, at least in part in lieu of what you would have compensated Comfort Pros or other contractor to fix the existing unit.
Brad, thank you for reaching out and providing those details about your experience. Upon review, it appears your claim is currently under review, as there was an indication that we were awaiting additional information from the service provider before proceeding further.
We understand how important it is to have your HVAC system fully functional and how frustrating delays in communication can be. Our team is committed to making sure every claim is handled carefully and according to your coverage terms.
For the most current updates on your claim status, we recommend contacting our customer service team at 1-800-332-4177. They’ll be happy to review your file in detail and provide the most accurate information available.
To date my experience was with a sales rep only…. His name is Sean Sullivan and he was proficient in the conduct of his presentation, product knowledge coupled with world class customer service. I have yet to use the home warranty component but when and if I do I will rate it at that time
Welcome to HomeSafe, and thank you for choosing us! We’re delighted to hear Sean provided a world-class experience with clear product knowledge and service. Even if you haven’t needed to use your warranty yet, we’re here whenever you do. If anything comes up, call us at 1-800-332-4177 and we’ll be ready to help.
The technician came in and looked over the refrigerator, he took pictures and did a report to send to company. He felt it couldn't be fixed.
Hi Sandra, thank you so much for sharing your experience. We're glad the technician was thorough and honest about the situation—being upfront with you is always our priority. Please know we’re here if any questions come up or if there’s anything more we can do to help.
I am very pleased with the service provided. I will tell my friends and family to purchase home safe.
Diahanna, thank you so much for your kind words and enthusiasm—we're thrilled to hear you're pleased with our service! Your referrals to friends and family mean the world to us. Looking forward to keeping your home safe for years to come!
I found that all of the representatives in Home Safe to be courteous and knowledgeable. They were there to assist me. And also, to take care of my claim efficiently.
Thank you so much, Marion, for sharing your kind words and recognizing the courteous and knowledgeable support you received. We truly appreciate your trust and are committed to continuing to provide efficient assistance whenever you need it. It’s a pleasure to serve you!
Quick easy to follow process. Best part was able to pick my own repair person from thumbtack
George, we’re thrilled to hear the process was quick and easy for you, and that you were able to choose your own repair professional! We appreciate your feedback and are glad we could make things convenient for you! Please don't hesitate to call us if you need anything.
Contacted about our furnace, problem was diagnosed, part installed, furnace works. Waiting for reimbursement
John, We’re glad to hear your furnace is back up and running! Please note that reimbursements are processed once all required documentation is received and reviewed. If you haven’t already, feel free to contact our customer service team at 1-800-332-4177 to check the status of your reimbursement.
Everyone i had interactions with was very polite and helpful. They walked me through the process. The only problem i have is there isn't any company's around my area. So I have to pay then get reimbursed.
Thank you, Peg, for your kind words and thoughtful feedback. We’re glad our team made the process smooth for you and sincerely apologize for the inconvenience caused by limited local coverage. Please know we're continually exploring ways to expand service areas to better support valued customers like you.
Had problems with my dryer. A technician was immediately assigned. He came out and took care of the problem.
Larry, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Parts needed for several car parts and my contact was quick to respond with purchasing the brakes parts. Easy to have the process work through the repair company so I didn't have to do all of the paperwork myself!
Polly, we appreciate your review! Please don’t hesitate to call us if you need anything.
I had canceled once and I was told that I wouldn't be billed again but I was I received one refund but my bank paid for the second I feel bad for my bank thankfully they charged me $30 to block your billing I had signed up with your service again but I had planned to move in with someone. I had paid the first month at a discounted rate which I appreciated however you build me at the regular monthly fee long after cancellation. I have been told multiple times that I would receive to confirm that my account was deleted but it was never received you all are pathetic
Stephen, upon further review, it appears there are no additional refunds currently due on your account. However, if you have any questions or concerns regarding your billing or cancellation, please don’t hesitate to contact our Customer Service team at 1-800-332-4177. We’ll be happy to review your account details and provide any clarification you need.
Service man was friendly and very efficient! Thank you so much for the fast service! I highly recommend Home Safe!
Sharon, thank you so much for your kind words! We’re delighted to hear that the service technician was friendly and efficient, and that you received prompt service. Your recommendation means a lot to us — we’re grateful for your trust in HomeSafe and are always here when you need us!
? I was looking for service that was cost-effective and this was the service I chose because of the benefits and the service.
Thank you for your review, Molly! We’re thrilled to hear you’re happy with our service. If there’s ever anything else we can help with, please don’t hesitate to reach out.
The lady I spoke to was very friendly and helpful. She took time to answer my questions and said if I had any more questions feel free to call in again.
Alice, we are delighted to know that our team successfully addressed all your questions. Please don’t hesitate to call us if you need anything else!
I heard one AC guy and he charged me $250 to clean and add freon to my A/C system. Then I called Home Safe and they said I needed to call them first so now I'd have to hire another AC guy before they could pay me. That AC guy said he couldn't find anything even though he heard this noise and he didn't know what the noise was. Show Home Safe did not pay for that visit because I claimed it was maintenance. So I had to get her a guy that would actually fix my AC. This is after I've been without A/C for five days. He charged me $1000. The part was only $100 but he had to go and pick up the part on a Saturday afternoon so the rest of that thousand was labor. And no safe home did not pay for that.
Karen, we understand how frustrating this experience must have been, especially being without A/C for several days. After reviewing your claim, our file does not have any documentation supporting that a part was replaced—only that a cleaning was performed. Per your contract, cleaning and general maintenance are not covered.
We recommend contacting our Customer Service team at 1-800-332-4177. Our representatives are available to review your policy in detail, answer any questions you may have, and guide you through the claims process to ensure you fully understand what is covered. We appreciate your patience and the opportunity to assist you.
Customer service was very good. Handled everything, kept me informed during investigation and paid my claim quickly.
Peg, we’re thrilled our customer service team was able to keep you informed and your claim was handled quickly! Our team is always here to assist, so please don’t hesitate to reach out whenever you need us.
From repairing washing machine to new refrigerator it was awsome. Claims were done within an hour online with action taken by the company without any delay. Best customer service I've ever experienced. Thanks again.
James, we’re so happy to hear this! It’s wonderful that your claims were handled quickly and smoothly, and that our team could make the process easy for you. Thank you for sharing your experience—we’re always here whenever you need us!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Charline, we appreciate you sharing your experience with us. We're glad to know that our team treated you with kindness and professionalism throughout the process. We understand how important timely claim processing is, and your feedback helps us continue improving our service. Should you require any further assistance or have any questions in the future, please don't hesitate to reach out to us. We're always here to help.