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HomeSafe turns stressful and expensive home repairs into a simple, personalized process. We offer home warranty plans that include both whole-home coverage and customizable options that protect essential parts of your home while remaining within your budget. We also offer 24/7 service and access to a network with pre-licensed professionals to minimize the time it may take to find the right help for your home.
HomeSafe Reviews Summary
HomeSafe has a rating of 4.2 stars from 659 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HomeSafe most frequently mention customer service, repair person and good experience. HomeSafe ranks 2nd among Home Repair sites.
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Water heater replacement was basically easy to report and have a plummer replace it, but the reimbursement process was a little ore difficult. The check was made out in my deceased husband's name because he was the primary on the contract. I could not deposit the check because of this matter. I was never informed that a check could only be made out to the primary contract owner. I had to go through a process to get my name moved to primary. However, after that had been done, I had to make phone calls to get the reimbursed check made out to myself and be sent. I have not received that yet and it has been almost 2 weeks ago since I have visited with a claim representative who told me the check would be cut and sent promptly.
HomeSafe got the right repair company out in a very timely fashion. The agents at HomeSafe were very responsive, professional and friendly. I would like to work with them again.
Thank you, Walter, for such positive feedback—delivering fast and friendly support means everything to us. It's wonderful to hear you felt well taken care of, and we look forward to providing the same excellent service whenever you need us next.
Broken pool pump motor. Quick response and resolution. AR.IS has great customer service.
Steven, thank you for your review! We’re glad to hear the response and resolution for your pool pump issue went smoothly. If you need anything in the future, please don’t hesitate to reach out.
First attempt very patient customer service department
Edward, we’re happy to hear your claim process went smoothly and that our customer service team provided patient and helpful support. Thank you for taking the time to share your experience and for being part of our community!
My washer stopped working. I called Home Safe on Monday, and they sent a technician on Tuesday. They gave me a replacement on Wednesday.
Joyce, we’re thrilled to hear about your great experience with HomeSafe! It’s wonderful that your issue was resolved so quickly and that you received your replacement without delay. We truly appreciate your feedback and are glad we could help—if you ever need further assistance, please contact us at 1-800-332-4177.
Home safe employees are always ready efficient and reliable to assist with everyone's issues
James, thank you for your kind words and for recognizing the dedication of our team. We truly appreciate your trust and are proud to support you with reliable and efficient service every time. Your feedback means a lot to us!
I really didn't understand what I was responsible for when I first called. The gentleman told me that everything would be taken care of. I knew about the deductible, but I didn't know how much it was at the time and I don't understand a primary and a secondary reason that's why I rated it somewhat confused.
Sorry I'm late getting back to you on this but I've been in the hospital and not at the hospital and it's been a mess but anyhow I'm trying to get it straightened out and I'm trying to understand what is going on. I love the policies cause I got one on both my places, but I think that I need to better understand what they are Taking care of.
Glenn, thank you for sharing your experience and for being a valued HomeSafe customer. We understand how important it is to have a clear understanding of your coverage and responsibilities. Our customer service team is available to review your policies and help explain any details about your deductible or coverage terms. Please contact us at 1-800-332-4177, and we’ll be happy to go over everything with you. We’re here to make sure you have the clarity and support you need.
4 Star Mechanical is the worst service provider. Service is horrible from first service no job was done correctly. Tjey causeddamage to my home. Everything they came out to fix was left in worse condition then when they started. Needless to say they never completed the service contract. WORST EXPERIENCE EVER.
Katherine, we appreciate you taking the time to share your feedback about your experience with 4 Star Mechanical. We understand how upsetting it must be to deal with unresolved issues and additional damage. While we don’t have control over how independent service providers operate or perform their work, we do want to ensure your concerns are properly reviewed.
Please contact our Customer Service team at 1-800-332-4177 so we can look further into your account and the service contract. We’ll do our best to assist in addressing the situation.
All positive and made me feel comfortable and easy to understand
Mary, thank you for sharing such kind feedback! We're committed to providing prompt and clear service that puts customers at ease, and it's truly rewarding to hear our efforts made your experience positive and straightforward. We look forward to continuing to serve you with the same dedication.
Washer would fill with water, make sounds but would not double spin to remove extra water. After washing second load, when washer stopped and I check, it had stopped spinning altogether. Technician diagnosed the issue and changed out the belt.
Irma, we’re glad to hear your technician was able to quickly identify the issue and replace the belt to get your washer working again. Thank you for sharing your experience with HomeSafe—we appreciate the feedback!
The technician came to my house Sunday here. It is Friday 2:30 in the afternoon. I still haven't heard anything from Home safe or whoever company it is. That's not good. Work horrible horrible horrible now what are you gonna do about it?
Marc, we appreciate you sharing your experience and understand your frustration with the delay in communication. We’re always looking for ways to improve our communication process to better serve our customers. Please note that we don’t have control over how independent service providers choose to operate. Upon review, we can confirm that your claim has been processed. If you have any further questions or need assistance, our customer service team is here to help—please contact us at 1-800-332-4177.
Repair man was slow acting did not order anything until he got notification from the insurance company! Three days down the road finally ordered parts now I can't get my dryer fixed till next week!
David, we understand how delays like this can be frustrating, especially when you’re waiting on a repair. While repair times can sometimes be affected by parts availability and authorization processes, we appreciate your patience throughout the situation. If you’d like us to review your claim or provide an update, please contact our customer service team at 1-800-332-4177 for assistance.
The representative was very helpful, polite, and patient. Everything was handled in an efficient and professional manner.
Nikki, thank you for your kind words and for taking the time to share your experience. We’re glad to hear that our team member provided the professional, helpful service you deserve. We look forward to assisting you in the future!
They are eager to take your payments but find every reason possible, even fabricated ones, to deny your claim.
We understand your frustration and appreciate you sharing your feedback. Upon review of your recent claim, it was denied due to an exclusion outlined in your contract. The service provider submitted photos showing corrosion, which is listed as an exclusion under your coverage.
We recognize this can be disappointing, and we’d be happy to review your claim and contract details with you to ensure everything was handled properly. Please contact our customer service team at 1-800-332-4177 so we can assist you further.
I felt it took long for them to receive all the emails from me and the company
Linda, thank you for sharing your feedback. We understand how delays in communication can be frustrating and appreciate your patience throughout the process. We’re continually working to improve our response times and streamline our communication channels to better serve our customers.
If you have any remaining questions or need further assistance, please don’t hesitate to contact our customer service team at 1-800-332-4177. We’re happy to help and ensure your concerns are fully addressed.
My experience was bad… could not find any service ppl to come out to fix my problem with my fridge.
Junior, we appreciate you sharing your feedback and regret to hear about your experience. We understand how frustrating it can be when it’s difficult to find available service providers to address an issue like this. Please contact our customer service team at 1-800-332-4177 so we can review your claim, locate an available technician in your area, and help get your fridge repaired as quickly as possible.
We’re continuously working to expand our service network and improve response times to better serve our customers.
No Experience, I elected to cancel my subscripti8on after three weeks in.
My Budget would not handle this additional monthly payment. I Never
Used any of their services.
Richard, thank you for letting us know. We understand budgets can change, and we respect your decision after three weeks. If you’d like, we can review available options that might better fit your budget in the future. Please reach out to our customer relations team at (800) 332-4177, and we’ll be glad to assist.
You never cover what is wrong with the item that needs to be serviced
Teri, we understand your frustration and appreciate you sharing your concerns. Coverage under your HomeSafe plan depends on the specific terms outlined in your contract, including which components are eligible. We’d like the opportunity to review your account and the details of your claim to ensure everything was handled correctly.
Please contact our customer relations team at (800) 332-4177, and we’ll be glad to go over your coverage and address any concerns directly.
Every one I spoke to was extremely nice and professional, but as I explained, I felt it took too long for payment to be processed. Thank you so much. Extremely happy to have you.
Charline, we appreciate you sharing your experience with us. We're glad to know that our team treated you with kindness and professionalism throughout the process. We understand how important timely claim processing is, and your feedback helps us continue improving our service. Should you require any further assistance or have any questions in the future, please don't hesitate to reach out to us. We're always here to help.
Dannie, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Shelia, we apologize for any confusion you experienced during the reimbursement process. We can confirm that the updated check has been sent by mail. Please note that it may take up to 20 business days to arrive. For the most up-to-date information or if you need any further assistance, please contact our customer service team at 1-800-332-4177. We’re here to help.