HorrormerchReviews 125

No customer service at all tell me they sent email when they didn't then told me the items I wanted they couldn't get but can't give me my money back do not buy anything they will take your money and leave you dry sent a tracking number that says delivered with only one thing out of 5 that they say was sent and all they want to do is a gift card now won't respond back so out money and items missing IT,JAWS,and both CROW figures told me they can't get them no response at all DO NOT BUY

I paid a hefty amount for preorder items in May 2023. These items were not fulfilled. Per the company's 180-day policy, I received an email in November stating that I'd receive a refund. Two months later, no refund and no responses to my emails. I will be registering more complaints about this company until they refund my money. In the meantime, save your money and get your horror fix elsewhere.

I pre ordered three figures from them, so I knew it would be a long wait, however I have had a shipping notice (without a tracking number) for over two months with nothing arriving. I have tried to reach out to them & the single non-automated response I received was rather rude. I am really disappointed with this company.

Placed order on 8/19. Received 4 of the items. The 5 items that were pre-order were supposedly "fulfilled" on 12/12 yet I never received them. Glancing their FAQ, I'm told to take it up with the USPS who of course didn't know what happened to my package. I'm almost definitely never getting those items. So, I got half of a $240 order...4 months ago. USPS and horrormerch are apparently off the hook for the remaining items and my money.

Not a bloody chance I'll ever order anything from them again.

Ordered a figure from them in March this year, and after numerous delays regarding the figures were in production, was informed weeks ago they were available and shipping. Still waiting, and a check today shows them being out of stock and unavailable. The customer service is via auto reply and totally worthless, with no interaction on their part. So, I'm out the product, out my money and all I hear are crickets. Guess I'll contact my bank to initiate a claim.
DO NOT ORDER from them.

I highly recommend Not To Order anything from this website, because you will never receive any product from this company. I ordered over $500 dollars worth of products from this company and never received anything, I Reached out via email because this company doesn't have a phone number to contact well your $#*! out of Luck. Because they don't respond back …. I placed my order in August, 2023 and still nothing to show for it.in December of 2023, What's BS is I even tried to get a refund from my credit card company, they also refused to credit me the money back even with Proof that I haven't received my order, so whatever you do don't Order from HorrorMerch. Com unless you don't care to throw away MONEY…

They kept saying it was out of their control and to keep waiting. I waited months and then they finally say they don't know when it will ship and if I want a gift card or a refund. I said I wanted a refund over a week ago and have not seen anything.
I could have gotten the same item from Amazon delivered in 2 days.

I ordered an item almost a year ago and still have received nothing. I get an email that tells me the product still isn't in stock. I spent 72.49 dollars and asked them for a refund. The response I get is they will refund me in the order my order was received. What the hell does that even mean. Still waiting for my refund and feel like I've been scammed. Stay away from this site unless you want to be scammed too.

They're a terrible company still doing shady business with ridiculous policies and NO customer service. File complaints and leave reviews. Out over $100 for "email disruption" for asking where my stuff was. They send automated emails telling you to look at the product page for updates, yet they removed the product I ordered and refused to answer how to get information. They will take all or part of your money with no hesitation. Companies should not be allowed to create the types of policies that they have.A human responded to me when I acted as a "new customer" to get information but as soon as they realized I was trying to find out how to review a product page that no longer existed they cancelled the order and took over $40 they claim as a preorder deposit when really it's a disruption fee that allows them to keep part of your money and never be out anything on there end.

I ordered a pre-order figure in the spring that was supposed to ship in the fall of this year (2023) I waited patiently, saw multiple other places ship out the item, nothing from horrormerch. They finally reached out 2 months after it should have shipped and said there was a delay, I said okay, and waited some more. Saw more of these items available other places and I tried to reach out to them about it. Their "Helpdesk" is an absolute joke. I got an auto reply about damaged box items, never a response to my specific order. I tried their socials, they have comments limited and messaging is all automated. Finally, they cancelled my order and gave me store credit. I ordered a different item that stated it was in stock and it would ship in 3-5 days. Fast forward to a month later and it just shipped. Awful, awful, awful. Lesson painfully learned. I missed out on the item I originally ordered for a gift and now the replacement item is too late as well.

They allowed for pre-orders and kept the half the money for undelivered work that they were sold out or not available months after pre-order. Told them I would cause issue if they gave me a voucher or gift card. I paid with cash, not a gift card or voucher. Now I cause an issue over a partial refund. There was no "deposit" made for items understood to be paid in full. That was hidden in Terms of Service.

I ordered over a month ago and had not received any follow up emails regarding my order. I asked ONCE on fb about my order and they are now lying saying I flooded them on social media. The site is kind of horrible and I didn't realize that my email had gone through more than once. What do they do? They cancel my order. They can't take criticism or questions when you ask about your order. This is the worst company I have ever dealt with. Do yourself a favor, look elsewhere.

I ordered two shirts weeks ago and still no email that they have been shipped. I'm starting to feel like I got scammed. I would not suggest getting anything from this company. Feels like a total fraud.

I Preordered an item in May that was to be released in October. They sent an email stating that this item is to be cancelled a few days ago and they would issue a refund. Today, they issued a partial refund... for an item I was never sent. They are IMPOSSIBLE to get ahold of. The worst part is they only accept credit cards which only have a 90 day chargeback policy through every bank, (where I can dispute the charge). So, I don't get my item AND I have to pay for the privilege. The excuse they use is that it's listed in their TOS... who reads a TOS before purchasing an item?! You got my money now. I just hope this review saves just one person from buying anything from you asshats.

$#*! this company.

The products are top-notch but if you try to contact them all you can get is an auto response that's not at all helpful. No way to contact them on the website either.

Basically, everything they sell are items that they don't actually have in stock. They take your money, give you a vague "pre-order" time frame and when they can actually procure it, they'll ship it to you. Sometimes that's months, sometimes not at all. I ordered a Killer Klowns Toony Terror figure that said preorder spring. Then preorder summer. Then preorder fall. Meanwhile, the figure was released months ago and I have not received my purchase. Customer service will not respond to my emails or give me a refund. Ordered April 12th. It's now October 11th.

I've had okay experiences with them in the past, but I've never received any items from figures to T-Shirts quicker than about two months. If they would be honest about ship times or communicate, it would fine. This business model is gross and it's the first time I've been flat out ripped off.

Edit to add - So, after customer service not responding for weeks they magically respond to me the day after I posted this negative review and as you can see from their responses to other negative reviews, they're on those pretty quickly. I was informed that the item is no longer available for preorder (yet, their website still lists it as such) and I was refunded minus the non-refundable deposit which is an amount that was never disclosed, so who knows what will really happen. Basically, they took my money for an items six months ago, claimed it was pre-order when it was already released everywhere else, did nothing to resolve the situation until I wrote a bad review and are now stealing money from me. This company is trash. Buy your horror merch from someone reputable.

Ordered product from this company in May of 2022, no product, no refund, still to this day, 10/07/2023. They have completed sales with me in the past but refuse to do anything this time. It's a crap shoot whether you receive your order or not. Their customer service is a complete joke.

The items on this website for starters take a long time to ship. For clothes it is around two and a half weeks before you may have your items shipped to you. This isn't necessarily a problem except when your order goes missing. I have ordered six shirts from the website over the span of a month and a half and have only received one. Four of the shirts I ordered were shipped together as they were part of the same purchase and they made it to my post code before the package was forwarded twice and then magically returned to sender without any chance for me to intercept it or anything. I have been contacting the help desk for over a week now to see about reshipping or anything else and they have been of very limited help as they responded to a few of my inquiries for a day and have not at all since then. Terrible service do not buy from here is seeming to be a scam. Regret spending any money on this

You guys are absolute scam artist been waiting almost 3 weeks for items to even ship out then it ships and now all the sudden the label is cancelled been waiting almost a week now for a new tracking number or anything new with my order like I said not worth buying from this scam don't try writing them either you will just get a automated system and nvr a real person